--- description: Review of Experience.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Experience.com | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/4509/reputation-management/software) > [Experience.com](/software/113604/xmp) # Experience.com Canonical: https://www.softwareadvice.com.au/software/113604/xmp Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/113604/xmp?page=2) > Formerly known as SocialSurvey, Experience.com's Experience Management Platform (XMP) assists businesses across the mortgage, insurance, real estate, hospitality, and telemarketing industries with collecting and analyzing customer (CX) and employee (EX) experience data. Experience.com enables businesses to implement CX programs to analyze feedback data and drive business outcomes With the assistance of CX experts, businesses can collect feedback from customers at every point of the customer journey. Experience.com's XMP solution deploys workflows and multi-touch surveys to build and maintain feedback campaigns. This solution provides real-time business visibility of all customer engagement such as response rates, NPS score, and more. For employee experiences, leadership teams can utilize Experience.com's continuous feedback tools to take action on improving engagement, productivity, and employee satisfaction. Experience.com can improve employee experiences at every employee journey during recruiting, training, annual surveys, and more. With integrated APIs, HR departments can share employee reviews on third-party recruiting and social media platforms. > > Verdict: Rated **4.7/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 89 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Experience.com ## Commercial Context - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Contact Experience.com for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 16 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - CRM - Customer Experience Management - Customer Segmentation - Customisable Forms - Customizable Templates - Dashboard - Data Visualization - Engagement Tracking - Feedback Management - Knowledge Management - Media Monitoring - Multi-Channel Data Collection - NPS Survey Structure - Negative Feedback Management - Predictive Analytics - Real-Time Notifications - Real-Time Reporting ## Integrations (18 total) - Agile CRM - Calendly - DOMOS - Denim Social - Docusign - HubSpot CRM - LendingPad - LinkedIn Learning - Microsoft Teams - QQCatalyst - SalesLoft - Salesforce Sales Cloud - Slack - Smartsheet - Tableau ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.softwareadvice.com.au/directory/4509/reputation-management/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10455 reviews) 2. [Trustpilot](https://www.softwareadvice.com.au/software/364802/trustpilot) — 4.5/5 (1204 reviews) 3. [Broadly](https://www.softwareadvice.com.au/software/336003/broadly) — 4.8/5 (336 reviews) 4. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2889 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1783 reviews) ## Reviews ### "Social Survey Has Elevated My Business\!" — 5.0/5 > **Michael** | *19 March 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Social Survey makes the process of securing customer surveys quick and seamless. Their API allowed me to connect the platform to my CRM. Social Survey has an incredible and supportive team of people always willing to help. > > **Cons**: There aren't any cons that come to mind. I do believe they can improve their dashboard. > > Social Survey is an excellent company and a phenomenal product. In just a few months, their software has allowed me to collect nearly 60 customer surveys on many of my staff members. Highly recommended\! ----- ### "Experience Review Chad" — 5.0/5 > **Chad** | *7 March 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to share on social media and easy to send my clients to see my reviews history. > > **Cons**: No real cons. I need to get with you on the training you offer to make my social media and internet SEO better. > > Excellent. I have had no issues. I enjoy when I get an email stating that I have received another five star review\! ----- ### "Getting worse everyday." — 2.0/5 > **Denise** | *27 March 2025* | Financial Services | Recommendation rating: 5.0/10 > > **Pros**: Automatic survey emails are great. Clients respond most of the time. > > **Cons**: Automated AI replies are sometimes insulting. I wish I could turn them off. Customer service is non-existent currently. > > No response from a ticket I submitted twice. An embarrassing 5 star review with a glitch remains out there. The platform was better run when it was Social Survey. ----- ### "Great platform\! Ive been a user for 5+ years" — 5.0/5 > **Kris** | *21 March 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: Its a great source to put all your reviews into one spot, so any customers can get a full shot of all the info and reviews before working with someone etc. > > **Cons**: Nothing really negative. I like you can link socials and the only thing is, sometimes its hard to get the client to leave a review, it would be good if they got a TEXT also and not just an email. Would see more reviews for sure\! > > Great platform, I have been using it for years. Its nice to send the link to clients so you can get manual reviews, and nice to consolidate all your review sites into 1 to use\! ----- ### "Experience will show your "Experience"" — 4.0/5 > **Jacob** | *25 April 2025* | Real Estate | Recommendation rating: 6.0/10 > > **Pros**: Experience gives me the ability to have my customers reach out \& market me directly to my market \& leave positive feedback on their relations with me. > > **Cons**: I wish there was an easier way for my team to access the reviews/be tagged on all the emails so i don't have to forward/let them sign in. > > It's been a great tool to gather opinions/feedback on my business. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/113604/xmp?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/113604/xmp) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data