About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing users to automatically schedule payment transactions and synchronize financial data with their accounting systems. The application is available to users for free and a processing fee is charged for credit card transactions. Support is extended via online measures.
Melio Software - Melio payment messages in inbox
Melio Software - Melio clients
Melio Software - Melio add a company account
Melio Software - Melio payment messages in inbox - thumbnail
Melio Software - Melio clients - thumbnail
Melio Software - Melio add a company account - thumbnail

Melio pricing

Melio has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

Alternatives to Melio

Melio Reviews

Feature rating

Value for Money
4.4
Functionality
4.1
Ease of Use
4.4
Customer Support
4.0
5 reviews of 369 View all reviews
merroudj
merroudj
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/09/2022

fast and easy payment processing

At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.

Pros

A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless

Cons

Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.

Milena
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Love it so far

Great! I am very happy with all features Melio provides and will recommend it to anyone who needs a payment processing system.

Pros

I love Melio. It is very easy to use, and really convenient. I am able to provide more services while spending less time per client. Thank you!

Cons

I had a problem with a Wire transfer once, I haven't tried it again to know if the issue was fixed. Will update when I use it again.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Choosing Melio

Bill.com was much more expensive and provides almost the same features.

Reasons for Switching to Melio

Pricing and a client

Response from Melio

Hi Milena, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 18/11/2022
Jeff
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
1
Ease of Use
5
Customer Support
1

1
Reviewed on 24/01/2022

Fantastic Idea, poor implementation, horrific customer service

Really poor customer service, no one is able to help or give advice, and it's a total waste of my time.

Pros

It was easy to set up an account and has a pleasing aesthetic. I was really excited to find it. It's easy to set up vendors and create an invoice (took just a tiny bit of trial and error, but it's very self explanatory).

Cons

It took 6 weeks and numerous emails and chat messages to get them to send a test payment to verify my company bank account. Finally someone who said they were a specialist or a manager said that they had put in a manual override to get my test payments sent. That should have been a warning sign.

Then I tried to send my first payment to my vendor, and when I did it said the payment failed and I needed to contact compliance, with no additional information. I've gotten a dribble of requests asking for IRS letters and articles of organization. I've sent them in, but I have had no response as to why I was rejected, why they didn't ask for that information up front if it was going to be needed (it was very foreseeable), and there's no way to get a hold of anyone else. So, I've been waiting for 8+ weeks total and still don't have a functioning product, I don't have any idea what is wrong, and there's no way to contact anyone. The on-site chat rep tells me that they're not authorized to answer my questions and that I need to email the compliance team, but the compliance team is totally unresponsive.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Switching to Melio

I thought I'd try Melio because it is sleek, low cost, and seemed like it might be more modern than Bill.com (which I've found to be good but clunky for other businesses I own).

Response from Melio

Hi Jeff, thanks for reaching out. Melio requires an EIN or SSN to approve your account for use. Sometimes, our Compliance team requires further information to verify a business and approve the account. As our Support team does not have access to Compliance decisions, Compliance must indeed be contacted directly. We can confirm our Compliance team has been in touch with you via email regarding your account, and requested further information to possibly overturn their decision and review your account as of today, January 27th. Please note, our teams are available Monday-Friday 9am-6pm EST.
Best Regards,
Team Melio

Replied 27/01/2022
Vic
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/11/2022

Melio pays

I rely on it to pay and get paid.

Pros

It's effortless to set up. More importantly it's easy for my clients to accept and adopt the software into their business.

Cons

Web interface a bit clunky for desktop users.

Alternatives Considered

BILL Accounts Payable & Receivable

Reasons for Choosing Melio

Price.

Reasons for Switching to Melio

Price mostly but clients seem to like it better than bill.com.

Response from Melio

Hi Vic, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.

Best,
Team Melio

Replied 21/11/2022
Danie
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 01/04/2022

Melio is fantastic for bill pay, OK for receivables

Pros

Melio is super easy to set up and use. The integration is fast and simple, and works reliably. Being able to enter bills in QBO and have them in Melio, and if appropriate set up payments too so all the client has to do is approve them has been game changing for payables management and cash flow forecasting, especially for our distributed, international clients.

Cons

Melio is missing a few features. It really needs to require a W9 for certain vendors before it allows payment. It's also frustrating that it can't take pre-payments/retainers. We have clients that really need that, and other clients whose customers payments fail too often because they misunderstood that question and answered incorrectly. Overall, the A/P side is much stronger than the A/R side.

Reasons for Choosing Melio

Faster, online, full details of what the transactions were. Approval processes that can be done between people in different geographical locations.

Reasons for Switching to Melio

Faster set up, better interface/UX, very bad experience with Bill.com previously.

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