--- description: Review of Malcolm! Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Malcolm! | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Forms Automation Software](/directory/4223/forms-automation/software) > [Malcolm\!](/software/123244/malcolm) # Malcolm\! Canonical: https://www.softwareadvice.com.au/software/123244/malcolm Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/123244/malcolm?page=2) > Malcom\! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. Use Malcolm\! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. Surface Malcolm\! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm\! > > Verdict: Rated **4.9/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Acknowledgement - **Location**: London, UK - **Founded**: 2003 ## Commercial Context - **Starting Price**: GBP 36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Micro: £36 per month. Team: £60 per month. Team Plus: £120 per month. Enterprise: contact us for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Catalog Management - Client Portal - Collaboration Tools - Commenting/Notes - Conditional Logic - Content Library - Content Management - Customisable Branding - Customisable Forms - Customizable Fields - Customizable Templates - Data Capture and Transfer - Data Import/Export ## Integrations (15 total) - Asana - Auth0 - Dropbox Business - HubSpot CRM - Jira - Mailchimp - Mailgun - Memberstack - Mews - Slack - Trello - Twilio - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Forms Automation Software](https://www.softwareadvice.com.au/directory/4223/forms-automation/software) ## Related Categories - [Forms Automation Software](https://www.softwareadvice.com.au/directory/4223/forms-automation/software) - [Portal Software](https://www.softwareadvice.com.au/directory/4405/portal/software) - [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.com.au/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.com.au/software/397825/microsoft-sharepoint) — 4.4/5 (5413 reviews) 3. [Notion](https://www.softwareadvice.com.au/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 4. [Guru](https://www.softwareadvice.com.au/software/103160/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.softwareadvice.com.au/software/109560/connecteam) — 4.6/5 (5060 reviews) ## Reviews ### "Great solution to help create clear and workable pathways" — 5.0/5 > **Andrew** | *26 October 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Simple to use and integrations were perfect > > **Cons**: Nothing really - as all software it took a little time to understand how it works but it didn’t take long ----- ### "Great product & team" — 5.0/5 > **Sheryl** | *10 June 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use and they are continually developing new features. The team is very helpful and friendly - always happy to answer any questions and go above and beyond with customer support. > > **Cons**: I'd like to see a little more flexibility with FAQ design \& layout ----- ### "Good for an answer base" — 4.0/5 > **Jo** | *20 October 2020* | Arts & Crafts | Recommendation rating: 7.0/10 > > **Pros**: It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area > > **Cons**: Some settings are quite basic but it makes it stable and easy to use ----- ### "WOW" — 5.0/5 > **Verified Reviewer** | *31 December 2020* | Design | Recommendation rating: 10.0/10 > > **Pros**: Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it. > > **Cons**: Literally love everything about Malcolm, not sure I can list anything that I don't like. ----- ### "Malcolm Helps us Do Better" — 5.0/5 > **Verified Reviewer** | *6 October 2020* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Malcolm's easy to use interface and setup guidance makes it easy for us to implement knowledge panels and workflows than doing it on our own. > > **Cons**: It's a bit overbearing at times, and can be confusing to navigate. > > Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/123244/malcolm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/123244/malcolm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data