--- description: Review of JIRA Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: JIRA Service Management | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [CMDB Software](/directory/4249/cmdb/software) > [JIRA Service Management](/software/116349/jira-service-management) # JIRA Service Management Canonical: https://www.softwareadvice.com.au/software/116349/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.com.au/software/116349/jira-service-management?page=2) > JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments. The platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability. JIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 770 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) ## Related Categories - [CMDB Software](https://www.softwareadvice.com.au/directory/4249/cmdb/software) - [IT Management Software](https://www.softwareadvice.com.au/directory/4563/it-management/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software) ## Alternatives 1. [PDQ Deploy & Inventory](https://www.softwareadvice.com.au/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 2. [Action1](https://www.softwareadvice.com.au/software/261079/action1) — 4.9/5 (238 reviews) 3. [Freshservice](https://www.softwareadvice.com.au/software/436317/freshservice) — 4.5/5 (753 reviews) 4. [Milvus](https://www.softwareadvice.com.au/software/246233/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.softwareadvice.com.au/software/3777/wrike-pm) — 4.4/5 (3023 reviews) ## Reviews ### "Jira updates" — 5.0/5 > **Adam** | *16 June 2026* | Management Consulting | Recommendation rating: 7.0/10 > > **Pros**: Latest updates have really helped organise projects and the work within our team. It’s become more user friendly. > > **Cons**: There’s still a required learning curve with the tool. Whilst it’s easier to use it does require some training > > It’s really positive and something we use everyday as a team. I’m impressed with the new changes they’ve made. ----- ### "Like it, useful" — 4.0/5 > **Valentino** | *8 July 2025* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: I love how easy it is to manage and prioritize support tickets. The automation saves us tons of time daily. > > **Cons**: The learning curve was steep at first. Setting up workflows took time and required outside help from IT. > > Overall, it's a powerful tool that helped our team streamline support, reduce delays, and improve response times. ----- ### "It has become my main work helper" — 5.0/5 > **Eulogio** | *19 March 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Again, flexibility; although the tool can help and guide users, you can always look for the most tailored customisation to your needs. > > **Cons**: Same comment, sometimes it is difficult to apply to waterfall managed projects, but there is always a way to tweak things. > > It has become my main management and communication tool to handle dozens of different tasks, tests, approvals... ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *27 April 2026* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **Cons**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- ### "An Excellent Service Management Tool For Small and Large Organizations" — 5.0/5 > **Adebayo** | *12 February 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We have used Jira Service Management for a while to manage IT requests in my organization and the part I love most about it is the simplicity of use. From the dashboard, it's easy to have an overall view of pending requests and easily manage the requests. With Jira Service, our support team is quickly able to triage, diagnose, and resolve any ticket within the organization. > > **Cons**: While it's a great tool, we sometimes have issues with the email component. Our customers send requests via email and widgets and the widget works perfectly. But sometimes, we don't get the issues sent via email on the Service Desk Dashboard. In some rare cases too, when we reply to a customer, the customer doesn't get the email and this leads to a breakdown in communications and support. > > Overall, it's a wonderful tool and it has helped make the team more efficient. The ease with which we can accept requests, track progress, and also notify customers has really helped us to remove the difficulty we had with resolving customer issues. It's also great that requests can be linked to Jira tickets allowing for easy reference to existing and collaboration between our customer support team and our technical team. ----- Page: 1 / 32\ Next: [Next page](https://www.softwareadvice.com.au/software/116349/jira-service-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/116349/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data