--- description: Review of Canny Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Canny | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Apparel Manufacturing ERP Software](/directory/185/apparel-manufacturing-software/software) > [Canny](/software/117543/canny) # Canny Canonical: https://www.softwareadvice.com.au/software/117543/canny Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/117543/canny?page=2) > Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions. > > Verdict: Rated **4.6/5** by 76 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 76 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customisable Branding - Discussions/Forums - Feedback Management - Idea Management - Idea Ranking - Ideation - Innovation Management - Multi-Channel Data Collection - Polls/Voting - Predictive Analytics - Prioritization - Product Lifecycle Management ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Apparel Manufacturing ERP Software](https://www.softwareadvice.com.au/directory/185/apparel-manufacturing-software/software) ## Related Categories - [Apparel Manufacturing ERP Software](https://www.softwareadvice.com.au/directory/185/apparel-manufacturing-software/software) - [Electronics Manufacturing Software](https://www.softwareadvice.com.au/directory/333/electronics-manufacturing-software/software) - [Product Lifecycle Management Software](https://www.softwareadvice.com.au/directory/444/product-lifecycle-management/software) - [Product Data Management Software](https://www.softwareadvice.com.au/directory/4215/product-data-management/software) - [Project Tracking Software](https://www.softwareadvice.com.au/directory/1606/project-tracking/software) ## Alternatives 1. [LiveChat](https://www.softwareadvice.com.au/software/27068/livechat) — 4.6/5 (1715 reviews) 2. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews) 3. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Zoho CRM](https://www.softwareadvice.com.au/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 5. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1131 reviews) ## Reviews ### "Great for collecting user feedback, costly for startups with a lot of free/trial users" — 5.0/5 > **Mitesh** | *31 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Great for collecting user feedback, having a user-facing product roadmap, and informing users about new feature upadtes. > > **Cons**: Feature-wise its good, but the pricing is a major proble. Pricing based on tracked user doesn't really work out for businesses that have a lot of free/trial users. ----- ### "Good, but there's still room to grow" — 4.0/5 > **Madina** | *21 October 2025* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: - It fits our process pretty well and is generally a simple and easy-to-use tool for feedback management - Good value for money - Support is pretty quick to respond > > **Cons**: - Custom fields are not passed/supported in many critical fields of the platform. - UX is simple, but not intuitive, had to ask some basic things on the support chat > > So far Canny is the best fit for our internal processes, we analyzed around 12 platforms and Canny worked out best, however some features that totally make sense are absent for some reason. For example, it makes total sense to see the entire form in the intercom widget, but Canny shows only default fields in the form there, while everywhere else it includes custom fields as well. Also, one more thing on custom fields - they're not displayed in the post, but are visible in the admin panel, which also causes troubles in our process. ----- ### "Poor AI support" — 1.0/5 > **Michael** | *19 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. > > **Cons**: Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. ----- ### "A must have for product teams" — 4.0/5 > **Mustafa** | *29 July 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The fast onboarding and ease of use. How effective it is without too much hassle. I also loved the roadmap feature with the score > > **Cons**: Lacks customization sometimes customization is needed to make it organization fit without losing the plug and play edge. > > Very good 7.5/10. Some features that needs to be enhanced for convenience is selective public info. Editing posts info from the roadmap column, having a simplified more rigged roadmap view, customization of columns without doing it from the roadmap settings. Having a default roadmap setting rather than duplicating a roadmap. Bulk edit roadmap settings like if o fixed a score I want to apply to all. Ai search and accumulation of posts. Auto tagging based on topic or function. Or whatever can be a human decision powered byAi ----- ### "Saves us time and energy" — 5.0/5 > **Sasha** | *20 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. > > **Cons**: The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. > > The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.com.au/software/117543/canny?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/117543/canny) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data