Snapfix

Pros

I like it because it has drastically simplified my maintenance job and helped me stay organized efficiently.

Cons

I would love to have the option to automatically schedule recurring tasks, like regular inspections, instead of having to manually set them each time.

Pros

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems.
Maintenance can review the problems, by location and/or category, and plan accordingly.
Fire Walk application is very helpful, and removes the need for a separate app.

Cons

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Alternatives Considered

Reasons for Choosing Snapfix

Reasons for Switching to Snapfix

Pros

Easy to use. Traffic light system. Pictures explain a thousand words.

Cons

Maybe add a priority feature - Urgent, not urgent, routine.....

Pros

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

Cons

No negatives so far as i have am only using it for a number of weeks.

Alternatives Considered

Reasons for Switching to Snapfix

Pros

its support able to document actions visually and backs us in times of doubt

Cons

nothing really to report as it covers everything in how you want

Pros

Easy to install
Easy to use
Minimal training required for team members
Fair pricing
Most importantly very effective, efficient, friendly and professional customer service

Cons

It can take a number of minutes to download reports from the mobile app.

Pros

easy to use take a photo as you are passing , send to correct department you can set time limits view progress like having a personal PR

Cons

at the start it was slow until bugs got sorted, but you had good support

Pros

Simple to use but yet comprehensive. Everything you need and accessible to all staff no matter their technical proficiency.

Cons

Nothing, very happy with everything.

Pros

its good , pdf can be emailed / printed of work completed, multi users all can see jobs / repairs that need doing

Cons

It always asks for a gprs location.

Pros

Easy to use and implement
Multiple uses such as: Tracking Maintenance, Reporting Issues, Fire Compliance, Health and Safety Compliance, Touch Point Cleaning
Great support structure from the team in Snapfix

Cons

The app has become much more user friendly in the time since I first started using it. Great continuing development to make it practical.

Pros

The software is user friendly and instant which is great when you have a large team with access to the app in different departments. it doesn't disrupt the working day as it takes minutes (sometimes seconds) to use.

Cons

I can't seem to permanently delete past users.

Pros

Very Ease of use great editing tools and straightforward operating

Cons

Hard to say because anything we didnt like got changed and now we love

Pros

Very user friendly, easy to set-up and most importantly, every easy to train new staff on its use.

Cons

So far, all is going well and I have no issues.

Pros

Being able to post a picture to the account and to submit its location allows us to save a lot of time. It also saves paper as we are not printing our previous maintenance list every morning. I can check the status of a post at any time wherever I am.

Cons

Sometimes the pictures take some time to load.

Pros

We have been using Snapfix for almost a year. Initially we used it for our daily fire checks/walls but have since expanded its to include maintenance tasks and covid cleaning monitoring. Installation is very straightforward and the Snapfix team is on hand every step of the way

Cons

The only con is a recurring issue with our fire check daily tasks nit loading periodically. Issue is usually resolved quickly by Cistome success .

Pros

Easy and can complete the task quick. It also got web access to control and check the status of the task

Cons

Battery drains in mobile if software runs full time

Pros

What I like most is that it allows all users in the organisation to see the list of outstanding maintenance items which prevents mulitiple reports of the same issue. It also allows management to track the efficiency of the teams rectifying of maintenance issues. It is simple to use and removes a number of steps from the od process of maintenance issue reporting.

Cons

There is nothing I like least about the software

Pros

A really good facilities tool. All reactive work is easily logged now and followed up. Planned preventive maintenance is scheduled and completed within time. Asset management feature is great for large sites.

Cons

Limited characters for texts message. When it is used on the PC the interface is not as good as the phone.

Pros

Easy to us product for creating and managing maintenance issues

Cons

the product does what we need it to do and are very happy with it

Pros

Its ease of use for reporting and fixing maintenance issues around the building

Cons

Maybe some development on the reports as its very basic looking

Pros

Clarity and easy for all to understand and use.

Cons

Changes to programme can be slow, programme also can be rigid.

Pros

I like the ease of setup, deployment and use of this product. The fact that it can be used on a smartphone, tablet or PC makes it easy for all to use.

Cons

There are a few features that I know they are working on which will improve this product.

Pros

I like a lot of things this software is providing us. From creating tasks and checklist, making schedules and recording all the tasks that we created and marking them with the colours, assigning users, using tags and making reports and dashboards of all the works.

Cons

There isn't anything that I do not like about this software.

Pros

The software is easy to use so very little training required but videos are provided, users are up and snapping in minutes.
Support always willing to assist.

Cons

Missing some features but thankfully support take on board feedback.

Pros

Easy to use software for buisness like this

Cons

That you can track your jobs

Pros

the ease of use and whereby in a few clicks with adding a picture , you can solve maintenance issue with ease. we also use this app for our security, covid and duty management checklists which is hugely beneficial.

Cons

sometimes its slower on an iphone but thats the only fault i have

Pros

Product is very easy to use,makes my job a lot easier. I work on very large site and a lot of different area managers use snapfix for things that need to be repaired,replaced or to find solutions,All of these then come to me, with the pictures ,it is so much easier to see what the problem is,and the text tells me which area and who sent it.The red , yellow,green also big help. Every thing comes on red,but as I do the jobs,I change to green and item gone from list,if I need to do more work or doing the job at a later I can put it to yellow. Overall I would be lost without snapfix.

Cons

I like everything with this software, can t fault it.

Pros

Fast photos, labeling of item, adding location, etc.

Cons

PC app does not have the same capabilities as the mobile app.

Pros

Helps us visually manage the maintenance work flow so much more efficiently and effectively.

Cons

None. Nothing negative and all our team who use it have had positive experiences and feedback from it.

Pros

Being able to take a quick photo of the issue and log on snapfix has enabled better reporting and recording of issues, without having to write a series of emails.

Cons

Takes a while to get the hang of all the features available, not as intuitive as I think it could be.

Pros

Connectivity between staff and a record of all jobs and staff who have completed these jobs

Cons

No faults with this product, all staff are happy with it.

Pros

Easy to use, beneficial particularly when there are language barriers, helps maintenance get straight to the point

Cons

occasional crashing of app however easily fixed by opening and closing

Pros

I love how live it is, and we get our maintenance issues immediately.
It is also very useful for our staff that English is not their first language.

Cons

Sometimes the app hangs a bit and I have to reload it.

Pros

Easy to use any time always knows when things are fixed not keeping writen note's

Cons

Noting I find it very good to use and easy to use

Pros

Easy to use and excellent for tracking issues to ensure they are handled promptly.

Cons

A longer text field when not using a photo would be nice.

Pros

The product is easy to use.
It is useful having photographic evidence of issues or resolution of issues.
Having evidence of logged and resolved issues is very useful and clear when reporting to boards of directors.

Cons

Some users found it difficult to use, that was down to their experience with technology.
The overall cost of the system was an issue for some sites which were more residential based only.

Pros

easy use simple effective and convenient

Cons

I cant find any cons to this product we use it a lot.

Pros

Easy to use graphical user interface, satisfying number of tools

Cons

Can be expanded to use for complicated project design.

Pros

Ease of use, great in managing security walks

Cons

N/A, haven’t been using the product long enough

Pros

Easy to use and easy to track. Love the fact how transparent it is

Cons

downloading can be slow bur think it a wi-fi issue

Pros

Great software, easy to use and accessible to all.

Cons

At first there was a few bugs but they were rapidly sorted.

Pros

The convenience it provides, and the ease that I conduct my business

Cons

Can't identify any issues with the product. The older version was somewhat cumbersome.

Pros

Very handy for when doing rpunds of the buliding

Cons

can be slow but could be due to wifi not working properly

Pros

It is easy to use. Clear and to the point.

Cons

Sometimes other department alerts pop up on my app.

Pros

easy to use and does not require any special equipment. Picture says more than words very often

Cons

all is good and get lots of updates so nothing

Pros

Simple and easy to use interface to get the jobs done.

Cons

Nothing to date in our infancy of using it.

Pros

Notifications are sent out throughout the hotel straight away, all of the management team can see what tasks have or have not been resolved. It cuts out duplicate reporting as you can view previews tasks

Cons

Training of staff that weren't tech- savvy took some time

Pros

Communication: when i enter a maintenance fault, the team get the alert immediately.

Cons

it sometimes sends me alerts when i am off duty.

Pros

Very easy to navigate and to highlight which part need fixing

Cons

Sometimes the app can crash, but once it’s reloaded it works well

Pros

Easy to use interface
Excellent for keeping track of the maintenance issues
Get things done on time

Cons

Our experience with the snapfix has been great.