Observe.AI does not have a free version.
- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Weekly for 1+ year
It's That Good
Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.
The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
- Industry: Computer Software
- Company size: 1,001-5,000 Employees
- Used Monthly for 1+ year
Overall it is user-friendly, and integrates seamlessly.
I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
It is more pricey than other tools, and support is sometimes lacking.