--- description: Review of ConnectWise SIEM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConnectWise SIEM | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Endpoint Protection Software](/directory/4777/endpoint-protection-software/software) > [ConnectWise SIEM](/software/118233/perch-security) # ConnectWise SIEM Canonical: https://www.softwareadvice.com.au/software/118233/perch-security Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/118233/perch-security?page=2) > ConnectWise SIEM (formerly Perch) is a threat detection and response management solution that allows organizations to design, deploy and manage custom cybersecurity programs. The platform includes a threat hunting functionality with drill-down capabilities, which assist administrators with evaluating threat alerts, logs and related information. ConnectWise SIEM allows enterprises to detect potential threats, security issues and malicious activities across the network and connected devices via a unified portal. IT professionals can gain visibility into Windows logs, active assets, HIPAA and PCI DSS compliance, networking status and other metrics via a dashboard. Additionally, users can evaluate issues, instance and other events through real-time alerts and store the information in a repository for future reference. ConnectWise SIEM supports integration with a variety of third-party applications such as G Suite, Microsoft teams, Cisco, Salesforce, Bitdefender, Freshdesk, and more. Pricing includes monthly subscriptions and support is provided via phone, email and other online measures. > > Verdict: Rated **4.6/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 52 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Alerts/Notifications - Anomaly/Malware Detection - Audit Management - Audit Trail - Compliance Management - Continuous Monitoring - Dashboard - Data Security - Data Visualization - Event Analysis - Event Logs - Firewalls - HIPAA Compliant - IT Reporting - Incident Management - Intrusion Detection System ## Integrations (19 total) - AWS CloudTrail - Auth0 - Bitdefender GravityZone - Carbon Black Cloud Workload - Cisco Meraki - ConnectWise Automate - ConnectWise PSA - ConnectWise RMM - Freshdesk - Mailgun - Microsoft 365 - Microsoft Teams - Okta - OpenText Core DNS Protection - OpenText Core Endpoint Protection​ ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Endpoint Protection Software](https://www.softwareadvice.com.au/directory/4777/endpoint-protection-software/software) ## Related Categories - [Endpoint Protection Software](https://www.softwareadvice.com.au/directory/4777/endpoint-protection-software/software) - [Computer Security Software](https://www.softwareadvice.com.au/directory/4528/security/software) - [Email Security Software](https://www.softwareadvice.com.au/directory/4302/email-security/software) - [Cloud Security Software](https://www.softwareadvice.com.au/directory/4329/cloud-security/software) - [Network Security Software](https://www.softwareadvice.com.au/directory/4170/network-security/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.com.au/software/117339/manageengine-endpoint-central) — 4.6/5 (1492 reviews) 2. [Iru](https://www.softwareadvice.com.au/software/71745/Iru) — 4.9/5 (477 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.com.au/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [Action1](https://www.softwareadvice.com.au/software/261079/action1) — 4.9/5 (237 reviews) 5. [JumpCloud Directory Platform](https://www.softwareadvice.com.au/software/180508/jumpcloud-directory-as-a-service) — 4.6/5 (264 reviews) ## Reviews ### "CNWR Review" — 5.0/5 > **Matt** | *19 January 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Customer service is top-notch and the community is probably the biggest selling point. To be quite honest they have built a tool that anyone could build but they are selling the community and their willingness to continue to improve upon their tool. Their team has been incredible to work with and has been a shining light in the community in terms of continuing to improve and thought leadership. > > **Cons**: The price is the only issue and it's really actually a competitive price. ----- ### "Perch Security - SOC-backed Threat Hunting and SIEM that is not complicated" — 5.0/5 > **Chris** | *6 January 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The Perch solution has a very community-esque feel. Users of Perch love it and are not afraid to support one another, share tips, tricks, customizations, etc. This collaboration and feedback is also present within Perch and the improvements that are made to the product it reflect the users' requests and needs. > > **Cons**: This is a product where the more one puts into it, the one gets out of it. It is no magic system out of the box per se. This is not really Perch's fault, but to the layperson, one could thing that. > > The people at Perch from the top to the bottom are great. If you run into issues, have questions, or just need some advice, they are there for you. Also, their SOC is based in Houston on USA soil which is important to many when you have someone watching your back from a cyber perspective. ----- ### "Perch failed us for Security and compliance" — 3.0/5 > **Rob** | *12 March 2021* | Computer Networking | Recommendation rating: 3.0/10 > > **Pros**: pricing is very attractive at first but then it adds up very quickly. It doesn't scale very well. > > **Cons**: Log retention is a problem. We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert. > > Perch is very good at selling its product but it doesn't deliver on its promise. It's not a true log mangaement or SIEM. Their SOC is more of a Support than anything else. They are too junior ----- ### "An enterprise vs MSP view." — 4.0/5 > **Matt** | *11 January 2021* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Easy of implementation and the setup of the appliances at each location is great. The web portal reduces our overhead and maintenance cost. > > **Cons**: Query of information via Perchbana needs to be segmented by client sites. > > I have used and sold Splunk before and Splunk is very intuitive to use from the end user perspective. Perch requires more knowledge of query languages to dig some of the information out that I want to see. On the administrative side of things Perch is far easier to implement than Splunk and does not require a dedicated engineering staff to maintain. ----- ### "Have your onboarding process ironed out and fully vetted before starting\!" — 4.0/5 > **Myriam** | *5 January 2021* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Single pane of glass, all the integrations with most commonly used industry applications. The knowledge and experience of the team driving the solution. > > **Cons**: The complexity of use, huge learning curve to manage, learn and understand the application. > > Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service. Not thrilled with the onboarding process and the lack of linear progression through each task to ensure each tenant is fully operational before moving on to the next team. Not for lack of intent on the Perch team, mind you, they are a really terrific group of folks. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/118233/perch-security?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/118233/perch-security) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data