Sales Order Automation:
Alleviate the order processing queue and errors to deliver more perfect orders on time and in...
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About Lucy
Lucy is a cloud-based order processing solution designed to help small to large businesses analyze, capture and create sales orders. Features include notifications, self-service mapping, event log, SSO authentication and timeline view.
The application lets wholesalers record purchase order formats and stock codes before entering the data into ERPs. The AI-enabled solution automatically scans incorrect stock codes or prices and flags them for review. Lucy creates trading partners for newly received purchase orders by setting up customer code and ERP order status. Additionally, users can highlight particular details on orders, enabling the solution to automatically add order and line items details.
Lucy offers API-based and custom integration with third-party ERP systems. The solution is available on monthly subscriptions and support is offered via phone and email.
Lucy pricing
Lucy does not have a free version and does not offer a free trial. Lucy paid version starts at $1,885.00/month.
Starting Price:
$1,885.00/month
See pricing details
Free Version:
No
Free trial:
No
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Lucy Reviews
Feature rating
5 reviews of 32
View all reviews
Bilgin
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5
5
Reviewed on 13/01/2021
Automating our B2B and B2C business
We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy.
Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually.
Pros
I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works.
Cons
It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team.
Alternatives Considered
ConexiomReasons for Switching to Lucy
Lucy was fast, easy to implement and most importantly easy to understand and operate by our team. Customer service has also been one of the most consistently positive experiences we've had which we were not so sure we'd receive from the bigger guys out there.
Tawny
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4
5
Reviewed on 28/11/2022
Excellent solution for a great price!
I worked with [SENSITIVE CONTENT] initially, then [SENSITIVE CONTENT] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us.
Pros
Lucy was very easy to implement with our ERP using EDI.
Cons
The only real difficulty we've had is the time zone difference being in the US.
Alternatives Considered
ConexiomReasons for Switching to Lucy
Ease of implementation and pricing were the largest decision makers. We have a complicated multiple brand structure and Lucy worked to find a solution that didn't requiring a great deal of change on our side.
Deja
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
3
2
Reviewed on 30/12/2021
Lucy review
There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments.
Pros
I like that this software is easier to use and captures more data then the previous software we used previously.
Love that it lets us know about duplicate PO's that are in Netsuite, so we do not duplicate orders.
Cons
Integration for new parts does not happen in a timely manner.
Lucy doesn't read day. month. year format well. It doesnt read the same po's accurately.
PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small.
Skips lines dates, money , or stock codes. times it cant read city and state.
data correction has had to be made on parts and or dates that did not capture accurately.
Mark
- Industry: Wholesale
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 04/01/2022
Easy Processing of B2B Orders in PDF Format
Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities.
Pros
Easy integration to our ERP. Easy for our customer service team to use, with excellent support service. Will process orders (even with 100+ lines) within a few seconds.
Cons
If customers don’t use our part numbers on their invoices, it does require a bit of work to load translation for future orders. However, this can be done in bulk or as a new order are received.
Anna
- Industry: Paper & Forest Products
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/12/2021
Anna McMullens review
Lucy has saved so much time on entering large cumbersome orders. It has also helped with making order entry errors on product codes so much more efficient.
Pros
This product has saved so much time with entering orders with numerous items on them. As I continue to build my data base it is more invaluable each time I use it. It was easy to integrate with my existing business processes.
Cons
I have several customers who ship to the same end user. The system only seems to remember the end user the first time its used. For example, if Atlantic Plywood shipped to their customer, the system only remembers it for that customer. If I enter an order for Rugby ABP, shipping to that same end user, the options only come up for the end user under Atlantic Plywood. I then have to bypass and enter "main" for the shipping address, and change it on the quote before I transfer it to an actual order.
