Ringover

Pros

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Cons

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

Alternatives Considered

Reasons for Switching to Ringover

Pros

The best thing about Ringover, above all else, is the call quality. I've used other systems, and the call quality has been atrocious. I haven't had any issues with Ringover.

Secondly, it's easy to set up on desktop and mobile, so I can answer business calls anywhere.

Lastly, it integrates with my CRM perfectly, enabling me to click-to-dial contacts on the platform without having to type the numbers out.

Cons

I could not get a UK mobile from RingOver unless we hit a minimum threshold of users, which we currently do not have.

Alternatives Considered

Reasons for Choosing Ringover

Switched From

Reasons for Switching to Ringover

Pros

it was very easy to set up, onboard he team and access the data the team was generaing.

Cons

We had a great testing experience, however 2 months in the contract, the quality of the calls dropped drastically. Calls would drop, people would not be able to hear the caller..it just made our process very very complex

Alternatives Considered

Reasons for Choosing Ringover

Switched From

Reasons for Switching to Ringover

Pros

Easy and good price. The system us working perfectly

Cons

Bringing my old numbers into Ringover, that was the only thing

Pros

It's a very smooth tool to use. I use it multiple times every day without any issues, and the quality of the call is always good. I use the app on my phone and never had a problem. Very easy to set up and install too.

Cons

I was overcharged and was told I would have the money refunded into my bank account. Instead I was given a credit note without being told. This is now in the process of being rectified.

Alternatives Considered

Reasons for Switching to Ringover

Pros

Ringover is a solid platform, with little to no issues from implementation. The analytics and call transcribing features are particularly strong

Cons

Nothing that comes to mind, occasional call doesnt connect first time

Pros

Did like their interface and ease of use when originally pitched on their product

Cons

Once we signed up everything was wrong, from connections, to SMS, to billing.

Pros

Good onboarding and very effective phone connection

Cons

They can no longer provide German numbers to UK businesses unless they have a documented address in Germany

Pros

+ Listening to calls in real time, for training and quality
+ Easy view in dashboard and team status
+ Easy intégration with Zendesk

Cons

- Mute button has slight lag and not a very visible difference when activated vs when it is not activated.

Pros

Rolling contract is what I liked the most

Cons

Quality sometimes is not amazing, but most of the time its good

Pros

Even if the starts was a bit difficult due to a problem with one of the phone number. Everything was fixed after a few days. Since then, no issue and very easy to use.

Cons

We loose sometimes the call when we are in 4G.

Pros

Ringover's all-in-one platform, advanced features, and intuitive user interface make it a comprehensive and powerful communication solution for businesses of all sizes.

Cons

Couldnt be ideal for small businesses. May the reporting features be more benefit. Not often but call quality can be inconsistent time by time.

Pros

What I like most about this software is it offers my most needed communication tools and more in one app - messaging, video calls, and statistics.

Cons

What I least like about this software is sometimes when my husband and I call at the same time the reception becomes poor. I wonder if it’s just my internet or it’s the app.

Pros

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Cons

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Pros

They can provide phones in multiple countries, easy tool, does what it is suppose to do.

Cons

12 month commitment, very bad customer service. I expected a monthly plan like any other competitors, turns out they grab you and even if you tell them you thought it was monthly, they literally don't reply to you and only ask you to pay. Impressed by how bad they handled it.

My overall experience?
Shitty, there you go. The least you could have done was to understand my frustration and educate me on how you don't provide monthly plans, and everything is committed to 12 months. Or maybe you do, because that is what you understand from your website. Regardless, all your follow ups literally ignored my replies. Won't be recommending it, hope I don't have to use this service again. For sure will go with a competitor next time.

Pros

Excellent account management . good service quality and ease of use

Cons

Not much I dislike only a slight delay but not that noticable.

Pros

Really easy to use and setup for a team.

Cons

Sometimes it breaks and there have been a few shortages in the past few months.

Alternatives Considered

Reasons for Choosing Ringover

Switched From

Reasons for Switching to Ringover

Pros

Looking for a simple, fast and efficient solution for my telemarketing missions.
This is what the Ringover solution offers me.
Several call numbers in 07 ...... and in regional numbers.
For now, the solution for me.
Thank you to Ringover for listening to me and providing a solution.
I recommend this option.

Cons

I have not encountered any negative points in using this software

Pros

Couldn't be easier to use. Recommendable.

Cons

As any software, issues will eventually happen, but the support is pretty quick when it comes to getting issues resolved.

Pros

Ease of use, ability to add on features when we need them, view logs etc.

Cons

Nothing major really, we were an early adopter of the software as have seen it grow into a great product.

Pros

Easy to use, recording feature is very useful

Cons

Cannot accept inbound calls, makes this hard to receive calls

Pros

integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

Cons

VoiP always has some reliability issues and this has shown up once or twive

Pros

Easy to use when Zendesk and Hubspot are integrated

Cons

Some minors features, there is no major cons

Pros

The user interface is really beautiful and easy to use. other similar software has a really dry, not up-to-date design but Ring over is more with the times which I believe has an impact on productivity.

Cons

Sometimes their is a delay a few seconds between when you speak and the person on the phone which I believe will be fixed sooner than later

Pros

It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand

Cons

Nothing all good I found it easy to work out

Pros

I like the simplicity of the platform and the set up

Cons

I have not found any inconvenience using Ringover

Pros

I like the sound. I tried 5 different virtual phone companies before I settled on Ringover. On after another sounded terrible or gapped out in the middle of the call. Been using a month now and it's been flawless.

Cons

Actually have not found a con yet. Works perfect and the panel is easy to use.

Pros

The system is very easy to use. The quality of the connections has been great. The service is inexpensive. There are no hidden costs and the plans cover a lot of countries. Landline and mobile calls for most countries are done at no extra cost per minute. The support is good and the staff is responsive.

Cons

No cons that I can mention. My operation is small, so for what I need it is great.

Pros

Perfect and Easy integration with our business process

Cons

Nothing to complain about this software

Pros

Phone quality is very good, almost is easy ti use

Cons

The solution is easy to use for any one, very interactif

Pros

Ringover is a software that provides a wide range of communication tools such as voice and video calls, messaging, and team collaboration, all in one place. It has an intuitive and user-friendly interface that is easy to set up without the need for any special hardware or software installations. The software utilizes VoIP technology to ensure high-quality voice and video calls, which reduces call dropouts, lags, and delays, resulting in clear and crisp audio and video quality. Additionally, Ringover integrates with various other business tools, such as Salesforce, HubSpot, and Slack, which makes it convenient for businesses to streamline their workflows and communication across multiple platforms. Ringover also offers flexible and cost-effective pricing plans suitable for businesses of different sizes.

Cons

There are some typical complaints from users of Ringover that relate to sporadic disruptions and issues with the call quality, which may have an impact on the overall communication experience. Additionally, a few users have reported occasional technical glitches or challenges with integrating the software. However, it is important to note that these issues are not very common, and the Ringover customer support team usually responds promptly to resolve them

Pros

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Cons

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Pros

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Cons

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Alternatives Considered

Reasons for Choosing Ringover

Reasons for Switching to Ringover

Pros

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Cons

Currently having to pay in euros, which is a very minor issue.

Alternatives Considered

Reasons for Choosing Ringover

Switched From

Reasons for Switching to Ringover

Pros

make a call, transfert it is easy. Setting up a standard with it's own options is very usefull and the mot important thing is that you can manage a calendar for every operator.

Cons

There's some issues about the stability of communication, and the software (desktop app) comes with multiple bugs.

Alternatives Considered

Reasons for Switching to Ringover

Pros

The soft phone feature. And nothing else.

Cons

The cunning cancellation policy and hopeless customer Support.

Pros

Free Calls Internationally
Unlimited video users
Unlimited video time
SMS

Cons

I haven't discovered anything I don't like

Pros

If you have a team that needs to work from the same number all the time, well Ringover does that job. Apart from the team we had at our offices, we also had an international team. Ringover was the first cloud-based phone solution that we used as a team. It worked well.

Cons

Well, we were on trial and decided to try for some months. We ended up with another software because Ringover didn't have as many features that we needed at the time. We were quite a big company, so it might be the perfect solution for SMEs.

Pros

Ringover is a Call Monitoring app that is very ease to use. that offers a lot of professional feaures and amazing repport. I really like the design of this product

Cons

The subscription is a bit high for small business but it worth to try

Alternatives Considered

Switched From

Pros

It has a great interface that enables me to find what I need from a tool list. It has a feature of recording that I do not need to buy another app for recording my calls as I did before when I was using Skype. It offers various platforms for use that make it pretty easy to get into the app wherever I am.

Cons

I did not lot the coverage of the package I did purchase Europe for my calls but it did not include Turkey so that I should buy the Turkish package separately and with this, the amount I will spend will exceed my budget.

Pros

I am very satisfied with ringover in addition to the intuitive console,
The application also allows me to call and retrieve all my calls abroad with a simple WIFI connection.

Cons

t's hard to say what I didn't like about RINGOVER
because I really believe that all is well.
Can be the price "not expensive enough"

Pros

It had such a positive impact on our business

Cons

Nothing at the moment as it does exactly what it was sold to do.

Pros

I like that you can use everywhere, a computer on phone and be assigned different location of numbers. This is very useful when you have clients in some location but you are not physically there.

Cons

That sometimes, even if the app is open, I am not receiving the notification so I lose the calls.

Pros

Ringover is really effective as it is time saving + It help us to do report

Cons

There is nothing we like least about this software.

Pros

Easy to use : I could set up my call center in a few hours
Many functionalities and reports available
Zendesk integration for my customer service management

Cons

I could not easily create a bilingual call center

Alternatives Considered

Reasons for Switching to Ringover

Pros

The integrations, the click to call feature, power dialer and the customer service

Cons

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins

After a dropped call, you continue to hear the other person’s recorded voice in loop.

Pros

Being able to listen into calls for training purposes is very useful and really helps our training scheme

Cons

Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though

Pros

Its ease of use, intuitive tool, not complicated at all

Cons

In general everything is perfect. Nothing to complain about

Pros

Easy to use and implement. Great management and monitoring tools. Outstanding customer support. Multi language. Free calling to multiple countries.

Cons

We have had sporadic connectivity issues but the have been promptly resolved

Pros

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it!

In addition, the service has the option to integrate with CRM include custom built systems through the API

Cons

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.