--- description: Review of Botsplash Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Botsplash | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Botsplash](/software/121036/botsplash) # Botsplash Canonical: https://www.softwareadvice.com.au/software/121036/botsplash Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/121036/botsplash?page=2) > Botsplash is a live chat solution designed to help businesses in the mortgage, real estate, automotive, insurance, and solar industries engage with customers through various digital channels. Live and automated conversations can be had via web chat, SMS, Facebook Messenger and more. Administrators can create custom reports, route workflows, analyze client data and receive notifications about incoming leads. Key features of Botsplash include team management, visitor identification, co-browsing, scheduled send, canned messages, and multi-agent chat. Agents can create campaigns to nurture leads, track visitors' locations, share screens with customers and view conversations on a centralized dashboard. Additionally, supervisors can customize the chat widget by adding colors, branding, automation and other elements according to website requirements. Botsplash facilitates integration with various third-party systems such as Salesforce, WordPress, Twilio, BombBomb, Zendesk, HubSpot and more. Pricing is available on request and support is extended via phone, email, FAQs, documentation and other online measures. > > Verdict: Rated **4.5/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 55 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Botsplash - **Founded**: 2017 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: We customize for each client. Contact Botsplash directly for information at hello@botsplash.com. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Responses - Autoresponders - CRM - Campaign Management - Campaign Planning - Campaign Scheduling - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management ## Integrations (17 total) - Alexa - Bandwidth - BombBomb - Five9 - Follow Up Boss - Freshdesk - Fullstory - Google Ads - Google Analytics 360 - Hotjar - HubSpot CRM - LeadMailbox - Microsoft Azure - Plivo - Velocify ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Related Categories - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) - [Conversational AI Platforms](https://www.softwareadvice.com.au/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (702 reviews) 2. [Wati](https://www.softwareadvice.com.au/software/430256/wati) — 4.6/5 (202 reviews) 3. [inconnect](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 4. [Quiq](https://www.softwareadvice.com.au/software/173542/quiq) — 4.5/5 (37 reviews) 5. [INSIDE](https://www.softwareadvice.com.au/software/137005/inside) — 4.6/5 (41 reviews) ## Reviews ### "Botsplash improvement" — 4.0/5 > **Brian "Bronco"** | *15 May 2019* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to communicate with clients/buyers/prospects. > > **Cons**: doesn't automatically bring contact into my queue... several more steps for me to secure this lead before other loan officers can grab it.. ----- ### "How Botsplash helps our business" — 5.0/5 > **John** | *5 October 2022* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business. > > **Cons**: I wish it would allow you to use more words when you are having a conversation with a new potential client... > > I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers. ----- ### "Botsplash Review" — 2.0/5 > **Michael** | *15 May 2019* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave > > **Cons**: It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this. > > Great\!\! ----- ### "Great Texting Platform" — 5.0/5 > **Steven** | *22 June 2021* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product. > > **Cons**: I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution. ----- ### "Always improving and invaluable support" — 5.0/5 > **Paul** | *20 March 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future. > > **Cons**: Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this. > > Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. \[SENSITIVE CONTENT HIDDEN\] are the best kind of partners you want to work with. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/121036/botsplash?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/121036/botsplash) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data