About Lucky Orange

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports. Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria. Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures.
Lucky Orange Software - Lucky Orange heatmaps
Lucky Orange Software - Lucky Orange auto invites
Lucky Orange Software - Lucky Orange poll triggers
Lucky Orange Software - Lucky Orange recordings
Lucky Orange Software - Lucky Orange track live visitors
Lucky Orange Software - Lucky Orange dashboard
Lucky Orange Software - Lucky Orange heatmaps - thumbnail
Lucky Orange Software - Lucky Orange auto invites - thumbnail
Lucky Orange Software - Lucky Orange poll triggers - thumbnail
Lucky Orange Software - Lucky Orange recordings - thumbnail
Lucky Orange Software - Lucky Orange track live visitors - thumbnail
Lucky Orange Software - Lucky Orange dashboard - thumbnail

Lucky Orange pricing

Lucky Orange has a free version and offers a free trial. Lucky Orange paid version starts at USD 10.00/month.

Starting Price:
USD 10.00/month
Free Version:
Yes
Free trial:
Yes

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Lucky Orange Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 64 View all reviews
Raad K.
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2020

BEST app to understand why your customers aren't converting

Pros

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Response from Lucky Orange

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

Cheers - Justin from Lucky Orange

P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

Replied 20/04/2020
Andrew M.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 16/03/2020

Awesome for heatmaps, scroll and click data

We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pros

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Cons

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Response from Lucky Orange

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

Cheers - Justin from Lucky Orange

Replied 31/03/2020
Kosara K.
  • Industry: Design
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
3

4
Reviewed on 05/05/2021

"Easy to use app"

Lucky orange is phenomenal at showing live guest engagement.This has additionaly assisted me with developing and contact a greater crowd and monitor my progress.

Pros

Seeing what the client is reffering to and having the option to help them in that particular time.

Cons

They have a few different highlights that are not satisfactory of how they incorporate with different stages.

Response from Lucky Orange

Nothing feels better than finding ways to make your customers experience better than ever. Seeing what your customers' experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review! We're here if you have any questions.

Cheers - Justin from Lucky Orange

Replied 12/05/2021
Chris C.
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
0

3
Reviewed on 14/01/2021

Best budget heatmapping tool

Absolutely flawless at the current price point. Lucky Orange offers just about everything you'd expect from more expensive competitors.

Pros

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there. It does everything you need, from heatmapping, mouse tracking, funnel and form analytics.
Regular email reports are incredibly helpful.

Cons

Reports load slowly and general use is pretty clunky and frustrating; there's a lot of work that could be done from a UX perspective on the platform. That being said, the tool is easy to learn, and reports are simple to understand.

Response from Lucky Orange

Thank you for your review, Chris! We strive to provide a great product at an affordable cost to our customers and excited to hear we are meeting your business's needs. We appreciate your review, and happy tracking!

Cheers - Justin from Lucky Orange

Replied 28/01/2021
Ricky W.
  • Industry: Security & Investigations
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 28/04/2021

My Lucky Orange review

na

Pros

I love the ease of use and overall accurate analytics

Cons

only stores up to 30 days of reviews, would be nice to have at least 1 year to get a better understanding of trends

Response from Lucky Orange

Thank you for your review, Ricky! Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your website and growing your business. We also provide extended data storage plans that can store your data for up to a year, and I'm here to chat if you want to learn more. Thank you for letting us be a part of your website's journey, and we look forward to continuing to work with you!

Cheers - Justin from Lucky Orange

Replied 29/04/2021

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