--- description: Review of Qubicles Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Qubicles | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [Qubicles](/software/121654/qubicles) # Qubicles Canonical: https://www.softwareadvice.com.au/software/121654/qubicles Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/121654/qubicles?page=2) > Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs. Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool. Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call. Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software. > > Verdict: Rated **4.4/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 24 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qubicles - **Location**: Atlanta, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 19.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: It is available for free and monthly subscriptions, outlined below For Agents - Go Getter: $19.99/month For Contact Center: Silver Support: $249/month Gold Support: $999/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - API - Alerts/Escalation - Answering Machine Detection - Auto-Dialer - Automatic Call Distribution - Autoresponders - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Callback Scheduling ## Integrations (1 total) - Gmail ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) - [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software) - [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software) - [Remote Support Software](https://www.softwareadvice.com.au/directory/4537/remote-support/software) ## Alternatives 1. [Five9](https://www.softwareadvice.com.au/software/20063/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.softwareadvice.com.au/software/323407/pureconnect) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.softwareadvice.com.au/software/450657/LeadDesk) — 4.8/5 (13 reviews) ## Reviews ### "Incomparable" — 5.0/5 > **Francis** | *15 November 2017* | Recommendation rating: 10.0/10 > > **Pros**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 May 2020* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It's very easy to set up and it requires almost no expertise to get it going. > > **Cons**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 April 2019* | Political Organization | Recommendation rating: 10.0/10 > > **Pros**: Flexibility, cost effectiveness, scalability. > > **Cons**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 April 2017* | Cosmetics | Recommendation rating: 8.0/10 > > **Pros**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Cons**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 April 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Cons**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/121654/qubicles?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/121654/qubicles) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data