--- description: Review of Zoom Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoom Phone | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Zoom Phone](/software/123022/zoom-phone) # Zoom Phone Canonical: https://www.softwareadvice.com.au/software/123022/zoom-phone Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/123022/zoom-phone?page=2) > Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures. > > Verdict: Rated **4.5/5** by 243 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 243 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom Video Communications - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zoom Phone is available from $10/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Screening - Call Tracking Metrics - Call Transfer - Computer Telephony Integration - Conferencing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.com.au/directory/3509/call-tracking/software) - [Telephony Software](https://www.softwareadvice.com.au/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software) - [Auto Dialer Software](https://www.softwareadvice.com.au/directory/1564/auto-dialer/software) - [Contact Centre Software](https://www.softwareadvice.com.au/directory/4389/contact-center/software) ## Alternatives 1. [Microsoft Teams](https://www.softwareadvice.com.au/software/397766/microsoft-teams) — 4.5/5 (10940 reviews) 2. [Zoom Workplace](https://www.softwareadvice.com.au/software/101384/zoom) — 4.6/5 (14526 reviews) 3. [Google Meet](https://www.softwareadvice.com.au/software/185290/google-meet) — 4.5/5 (12079 reviews) 4. [GoTo Meeting](https://www.softwareadvice.com.au/software/188188/gotomeeting) — 4.4/5 (11525 reviews) 5. [TeamViewer ONE](https://www.softwareadvice.com.au/software/99131/teamviewer) — 4.6/5 (11620 reviews) ## Reviews ### "Reliable VoIP solution of modern times" — 5.0/5 > **Nishant** | *10 May 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting > > **Cons**: - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk > > Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem ----- ### "Zoom Phone is easy to use, but their support needs to improve in certain areas." — 4.0/5 > **Evelyn** | *13 January 2025* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: It is easy to deploy and use. Friendly app. > > **Cons**: Their support service needs to be better. > > It has been good, but they don't help set up the SMS campaign. ----- ### "Good for start up" — 1.0/5 > **Brittany** | *2 January 2025* | Insurance | Recommendation rating: 0.0/10 > > **Pros**: It was easy to get the lines set up and easy to use. > > **Cons**: Functionality, lack of customer service. > > Overall, it was not a good experience and leaving was very complicated. ----- ### "Great For Work" — 5.0/5 > **Lena** | *18 December 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Ease of use for multitasking and the ability to use other features as well. Very convenient for work. > > **Cons**: It worked really well; didn't have any bugs or issues with it. Worked like a charm very sufficient for business. > > I love it and use it for my business. I'm able to relax and multitask at the same time while using it. ----- ### "Reliable and Improvable" — 4.0/5 > **Verified Reviewer** | *9 April 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. > > **Cons**: One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. > > Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/123022/zoom-phone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/123022/zoom-phone) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data