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About Smoobu
Smoobu is an online vacation rental solution designed to help businesses streamline processes related to reservations, communications, guest experience and more. It comes with a channel manager, which lets users connect the platform with third-party rental channels such as Airbnb, Agoda, Expedia or Booking.com and automatically sync data such as minimum stay, prices and more.
Smoobu comes with a reservation system, which provides a centralized dashboard to add bookings or blocked dates, share calendars with employees and export bookings as CSV tables. Businesses can utilize the platform to create vacation rental homepages or websites and integrate photos, videos occupancy calendar or locations of accommodations using Google maps.
Smoobu provides a unified inbox and guest experience application for rental businesses to handle client communications including inbound/outbound messaging and personalized booking confirmations. Pricing is available on monthly and annual subscriptions.
Smoobu pricing
Smoobu has a free version and offers a free trial. Smoobu paid version starts at USD 23.62/month.
Starting Price:
USD 23.62/month
See pricing details
Free Version:
Yes
Free trial:
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Smoobu Reviews
Feature rating
5 reviews of 186
View all reviews
Peter
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 05/02/2024
The programme is well structured
Pros
The programme is well structured, very intuitive and easy to use. I built my homepage with Smoobu quickly and despite the fact that there are no different graphics or layout options, the site is impressive and loads easily on all devices. The support guys are very helpful and respond on time.
Cons
The difficulty of managing several bank accounts.
Chrissy
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 02/12/2024
Mainly pleasant experience with a few Tech glitch over the years
we were with them for a couple of years and it help to tracked our property inventory availablity for our property service accoomdation.
Pros
It help to intergate all my property across all platform and really save lots of time with the monitor of inventory availability
Cons
There are a few time when the system fail to sync with other platform and we end up having to sort out all the double booking with lot of hassle. But generally their customer service are very fast to response and also help to resolve the issue.
Alternatives Considered
Guesty LiteReasons for Switching to Smoobu
Guetsy is A popular choice for larger property managers, Guesty offers a comprehensive suite of features, including advanced automation, dynamic pricing, and robust reporting, but is more pricey
IRENA
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 05/09/2024
Good software if you need only some basic functions
Good customer support. Smoobu is good if you need basic functions; it lacks some more advanced functionality compare to other PMS. Easy to navigate.
Pros
Links calendars (Airbnb, Booking.com and others)
Guest guide (but can send link only, not a hyperlinked text ie: View our Guest Guide
Auto messaging
Contact list (incl. email addresses (only with few, not all guests) and phone numbers) of past guests.
Website builder, including booking system and payment gateway
Invoices
Can link with other applications
Shows metrics
Reasonably priced
Cons
• Messaging: No option to archive messages currently.
• No push notifications from Airbnb & Booking to the Smoobu app when a guest (Airbnb) sends an enquiry only (before they book) I do not receive this into my Smoobu messages.
• when a guest books and the booking confirmation email is sent, it does not appear in my Smoobu message inbox either so I dont see the communication trail.
• Attachments on messages, it is not possible as portals like Airbnb and Booking.com block messages with these.
• As we are still sending messages through their connections, we have to abide by their rules.
• For now, it's just text for messaging - which is why we offer the Guest Guide as a workaround to help you
• Cannot re-order item in Guest Guide
• Font size formating in Guest Guide does not work for me
Rebecca
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 25/05/2024
Everything you need in a PMS
This is a great PMS. I haven’t had any glitches or issues with it which is one of the most important things. It does everything I need it to do. I have recommended it to many people and have used it for several clients as a booking engine on their direct rental sites.
Pros
I have used Smoobu for 4 years now for my 6 listings and use it as a booking engine on my own website. It works wonderfully. I love the ease of use as a user and to set up. It has many great features from the automated guest messages, guidebook, booking engine, etc. I have used for several client’s websites as well.
Cons
There are a couple features I wish it had, mostly to do with pricing/discount options to offer so I could offer the same options that I do on Airbnb.
I wish that you could set up discounts fo specific dates. Unfortunately any discounts set up apply to all dates.
I do wish the pricing sync with VRBO had been fixed by now.
Reasons for Choosing Smoobu
My previous software was clunky and a bit limited. The booking engine didn’t work very well.Reasons for Switching to Smoobu
The price was better and the customer support was great as I could call and talk to someone (this is not the case anymore).
Verified Reviewer
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 16/10/2023
Good for small company
Overall a good experience. We used Smoobu, untill we started hiring Customer Service staff and they needed a centralized communication terminal that when we switched. For most entrepreneurs who runs Airbnbs it works great, in many wasy more simple than other solutions on the market. I wish they did make the SMS automation work, I wish full API integration with VRBO worked as well. But you cant get everything.
Pros
Price is the best. It does basic things like it will keep all your listings in sync. Forget about centralized messaging, because certain things just won't sync like VRBO. But for small operators 1-5 peroperties it works great, and price you can't beat
Cons
no full API integration with VRBOlack of SMS automationsCustomer Service doesn't existi, you can create a ticket they will answer next week
