---
description: Review of Aceyus Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Aceyus | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Automatic Call Distribution Software](/directory/1694/auto-call-distribution/software) > [Aceyus](/software/123832/aceyus)

# Aceyus

Canonical: https://www.softwareadvice.com.au/software/123832/aceyus

> Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.


In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.


Aceyus is the only third-party contact center reporting and customer experience platform that ties multiple telephony systems together, including Cisco, Avaya, Amazon Connect, Twillio, Genesys, and Five9. Aceyus blends the core contact center data with WFM, CRM and other outside data sources into one single, real-time dashboard bringing the full customer journey into view. We take complex call center environments and make the data readily available and actionable, saving time and allowing companies to improve friction points, enhancing the customer experience.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Aceyus
- **Location**: Charlotte, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: USD 100,000.00
- **Pricing Details**: Please contact Aceyus directly for pricing information.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Routing
- Computer Telephony Integration
- Customisable Dashboard
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Import/Export
- Historical Reporting
- IVR
- Inbound Call Center

## Integrations (2 total)

- Avaya Experience Platform
- Five9

## Support Options

- Phone Support

## Category

- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)

## Related Categories

- [Automatic Call Distribution Software](https://www.softwareadvice.com.au/directory/1694/auto-call-distribution/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)
- [Call Center Scripting Software](https://www.softwareadvice.com.au/directory/3441/scripting/software)
- [Data Visualisation Tools](https://www.softwareadvice.com.au/directory/400/data-visualization/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)

## Alternatives

1. [DialedIn CCaaS](https://www.softwareadvice.com.au/software/20027/chasedata) — 4.8/5 (314 reviews)
2. [Convoso](https://www.softwareadvice.com.au/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [RingCX](https://www.softwareadvice.com.au/software/24307/ringcentral-contact) — 4.2/5 (253 reviews)
4. [ZIWO](https://www.softwareadvice.com.au/software/52205/ziwo) — 4.7/5 (108 reviews)
5. [Dialpad](https://www.softwareadvice.com.au/software/74028/dialpad) — 4.2/5 (562 reviews)

## Reviews

### "Inspect what you expect." — 5.0/5

> **Enrique** | *31 July 2019* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.
> 
> **Cons**: It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.
> 
> Good. Really good. We are able to monitor all the agents real time.

-----

### "Best Call Center Solution so far" — 5.0/5

> **Verified Reviewer** | *9 February 2021* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.
> 
> **Cons**: I like the least the difficult to learn and handling the too.  It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.
> 
> Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things.  It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

-----

### "Complicated at first" — 5.0/5

> **Verified Reviewer** | *17 June 2019* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry)  and info is very accurate
> 
> **Cons**: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes
> 
> First time I didn't like it but then once you know how to move all features it's more than useful

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/123832/aceyus)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/bi/aceyus-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/123832/aceyus> |
| en-GB | <https://www.softwareadvice.co.uk/software/123832/aceyus> |
| en-IE | <https://www.softwareadvice.ie/software/123832/aceyus> |
| en-NZ | <https://www.softwareadvice.co.nz/software/123832/aceyus> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Software Advice helps businesses in Australia find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.com.au","url":"https://www.softwareadvice.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Aceyus","description":"Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.\n\n\nIn business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.\n\n\nAceyus is the only third-party contact center reporting and customer experience platform that ties multiple telephony systems together, including Cisco, Avaya, Amazon Connect, Twillio, Genesys, and Five9. Aceyus blends the core contact center data with WFM, CRM and other outside data sources into one single, real-time dashboard bringing the full customer journey into view. We take complex call center environments and make the data readily available and actionable, saving time and allowing companies to improve friction points, enhancing the customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/af273257-0357-44c6-8280-fcbb23644a78.png","url":"https://www.softwareadvice.com.au/software/123832/aceyus","@id":"https://www.softwareadvice.com.au/software/123832/aceyus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"offers":{"price":"100000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/software/123832/aceyus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Automatic Call Distribution Software","position":2,"item":"/directory/1694/auto-call-distribution/software","@type":"ListItem"},{"name":"Aceyus","position":3,"item":"/software/123832/aceyus","@type":"ListItem"}]}]}
</script>