--- description: Review of Akita Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Akita | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Business Intelligence (BI) Tools](/directory/4336/bi/software) > [Akita](/software/124429/akita) # Akita Canonical: https://www.softwareadvice.com.au/software/124429/akita Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/124429/akita?page=2) > Akita is a cloud-based customer success solution designed to help businesses identify upselling or cross selling opportunities and reduce customer churns. The application enables administrators to create customer segments, track usage data to generate health scores and monitor account health. Customer success managers can use the application to trigger predefined workflows based on customer activities and behavior. Akita allows supervisors to send automated alerts to customers for overdue invoices, open support tickets, ratings and more. The integrated inbox system lets professionals consolidate customer data including tasks, emails, NPS surveys and help-desk tickets. Akita comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as AWeber, Slack, ActiveCampaign, Agile CRM, Hubspot, Pipedrive, QuickBooks, Salesforce, SugarCRM, Stripe and more. Pricing is available on monthly and annual subscriptions and support is extended via phone, email, live chat and other online measures. > > Verdict: Rated **4.3/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 9 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Akita - **Founded**: 2014 ## Commercial Context - **Starting Price**: USD 160.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Price is per user per month with a 2 user minimum. Unlimited users for the first month. Save 20% with our annual plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Dutch, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada and 92 more ## Features - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Behavior Analytics - Behavior Tracking - CRM - Churn Management - Communication Management - Configurable Workflow - Contact Management - Customer Data Management - Customer Database - Customer Engagement - Customer History - Customer Management - Customer Profiles ## Integrations (36 total) - ActiveCampaign - Agile CRM - AllClients - Basecamp - Billomat - Brevo - Capsule - CheddarGetter - ClickDesk - Close - Customer Thermometer - FreeAgent - Freshdesk - GetResponse - Harvest ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) ## Related Categories - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) - [Sales Enablement Software](https://www.softwareadvice.com.au/directory/595/sales-enablement/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Competitive Intelligence Software](https://www.softwareadvice.com.au/directory/4206/competitive-intelligence/software) - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) ## Alternatives 1. [Custify](https://www.softwareadvice.com.au/software/148852/custify) — 4.9/5 (135 reviews) 2. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Skalin](https://www.softwareadvice.com.au/software/322799/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.softwareadvice.com.au/software/348745/monday-sales-crm) — 4.7/5 (467 reviews) 5. [Customerscore.io](https://www.softwareadvice.com.au/software/524566/Customerscore-io) — 4.8/5 (17 reviews) ## Reviews ### "Better customer satisfaction" — 5.0/5 > **Julian** | *18 February 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Akita has allowed me to improve a more personalized attention for clients by giving them more support and being clearer about the possible problems that each one presents. It has allowed me to have a more organized work in the control of the tasks carried out and those that remain to be done and with my work team to keep ourselves informed of each project and complete it. > > **Cons**: Akita is good and has shown me that I can trust the functions that are optimal for the performance of my work. > > It is fabulous for keeping an entire team informed of the tasks to be carried out and thus having equitable and orderly teamwork. ----- ### "Flexible customer success tracking with great automated playbooks"" — 4.0/5 > **Kira** | *4 October 2026* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: I was really impressed with the 360-Degree Account Views, Custom Health Scores: The ability to customize weighted health scoring rules based on specific feature usage metrics has improved our forecasting accuracy.Having a unified dashboard that combines data from our CRM, support desk, and product activity gives us immediate visibility into customer health. Also like the Custom Health Scores, it gives the ability to customize weighted health scoring rules based on specific feature usage metrics, its improved our forecasting accuracy. > > **Cons**: I was little disappointed with the Initial Workflow Setup, Developing automated playbooks with several conditions can initially seem a little counterintuitive and take trial and error to get rightThe .Dashboard Formatting: Although functional, more flexible visual customization could be achieved by modifying custom dashboard layouts to display fine-grained sub-metrics. > > Our customer success team needed a central hub to track account health, aggregate usage data, and automate risk alerts without forcing us into a long, complex enterprise deployment. Akita provided a straightforward way to consolidate data from our tech stack into clean 360-degree account views. It has streamlined our daily account management, though tweaking complex automated workflows still requires a brief learning curve. ----- ### "Cannot recommend at all" — 1.0/5 > **Iva** | *11 November 2024* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: Incredibly buggy, terrible design, horrible UX > > **Cons**: I had a chance to try the tool free of charge - I've never seen such a buggy tool. > > Was testing it for a couple of weeks during summer 2024, every day there was something else which was not working, in the end I decided to search for another tool. ----- ### "Love st first sight Definitely the B.O.A.T" — 5.0/5 > **Mercy** | *22 May 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The customer service is legit Essy to use User interface is simple Satisfies all your needs > > **Cons**: This platform is the best i gind nothing to state as a dislike ----- ### "Akita est une bonne application" — 5.0/5 > **Gloria** | *21 November 2023* | Investment Banking | Recommendation rating: 1.0/10 > > **Pros**: Akita est une très bonne application. Il est bon de l'utiliser > > **Cons**: Étant donné que cette une logiciel on rencontre des problèmes de connexion. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/124429/akita?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/124429/akita) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data