--- description: Review of ArcGIS Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ArcGIS | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Route Planning Software](/directory/1917/route-planning/software) > [ArcGIS](/software/125656/arcgis) # ArcGIS Canonical: https://www.softwareadvice.com.au/software/125656/arcgis Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.com.au/software/125656/arcgis?page=2) > ArcGIS is a mapping and analytics solution that helps businesses in healthcare, banking, manufacturing and other industries manage field operations, data collection, visualization, workflow configuration and more. Field workers can perform inspections, track assets and capture asset data, such as photos, videos, audio recordings, notes or markups. ArcGIS's business analyst application lets managers generate location-specific insights to optimize market planning, site selection and customer segmentation operations. The strategic, tactical, operational and informational dashboards allow supervisors to gain visibility into KPIs, data trends and project status. Additionally, staff members can use the crowdsource reporter tool to submit issues, observations, reviews and comments on specific plans and proposals anonymously. ArcGIS comes with an application programming interface (API), which enables businesses to integrate the platform with several third-party solutions. It provides multiple iOS and Android mobile applications, allowing employees to handle operations remotely. Pricing is available on request and support is extended via phone, email, community forum, FAQs and documentation. > > Verdict: Rated **4.6/5** by 503 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 503 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ESRI - **Founded**: 1969 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ArcGIS Online pricing (\<100 users) is based on purchasing the exact number of users required, with more able to be added at any time. See the ArcGIS website for pricing calculator. Large organization pricing (100+ users): Contact ArcGIS for a quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - 3D Imaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Barcoding/RFID - Behavioral Analytics - Benchmarking - Bus Mileage Optimization - Census Data Integration - Chatbot - Check-in/Check-out - Collaboration Tools - Color Codes/Icons ## Integrations (1 total) - AutoCAD ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Route Planning Software](https://www.softwareadvice.com.au/directory/1917/route-planning/software) ## Related Categories - [Route Planning Software](https://www.softwareadvice.com.au/directory/1917/route-planning/software) - [Logistics Software](https://www.softwareadvice.com.au/directory/406/logistics/software) - [GIS Software](https://www.softwareadvice.com.au/directory/3501/gis/software) - [Business Intelligence (BI) Tools](https://www.softwareadvice.com.au/directory/4336/bi/software) - [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software) ## Alternatives 1. 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[OpenGov Enterprise Asset Management](https://www.softwareadvice.com.au/software/228868/cartegraph) — 4.6/5 (28 reviews) ## Reviews ### "ArcGIS for your mapping needs." — 5.0/5 > **HAFIZ USMAN** | *25 August 2024* | Civil Engineering | Recommendation rating: 10.0/10 > > **Pros**: The tools (especially geoprocessing tools) provide options to users when developing an interactive map. > > **Cons**: The filling system is not user-friendly. ----- ### "ArcGIS - an incredibly versatile suite of tools for mapping, data analytics, dashboards, surveys, storytelling, and more" — 5.0/5 > **Antony** | *17 December 2024* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Massive range of different mapping and analytical tools suitable for a wide range of abilities > > **Cons**: Can be a very steep learning curve when using ArcGIS Pro (the desktop app) ----- ### "Great possibilities in the ArcGIS program" — 5.0/5 > **Ahmed** | *15 October 2023* | Architecture & Planning | Recommendation rating: 9.0/10 > > **Pros**: What I really liked most about this program is its great ability to carry out tremendous tasks in a completely professional manner, which makes you literally dispense with other programs. > > **Cons**: What bothers me most about it is that it requires specific specifications in order for it to work perfectly, but it must be said that it works on moderately efficient devices, and it sometimes has some problems while working, which can lead to the program stopping on its own and restarting it again. > > When you see the results of your work after completion, you will realize that it was worth every minute you worked on it ----- ### "Review based a decades usage" — 5.0/5 > **Verified Reviewer** | *12 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Wonderful interface, speed and ease of usage, useful and we'll designed tools. A strong userbase and Community resources. > > **Cons**: Supports windows only. If the desktop platform made available to Linux OS users it can be more reachable to world. > > Exceptional ----- ### "Utility mapping on both the desktop and mobile devices" — 5.0/5 > **Brian** | *9 March 2021* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: ArcGIS continues to evolve as a product as our needs grow as a customer. We are moving away from desktop-based GIS, with nearly all employees now using mobile devices as their primary tool to access our utility mapping data. ArcGIS Online has made this available, and we continue to grow our mobile offerings, though the AGOL platform still allows us numerous areas for us to continue to explore and utilize to improve our field workflows. Numerous samples, test applications, etc. are provided by ESRI to get you started, and since they're the industry leader, there are tons of real-world examples of the software in use that are available to the public. > > **Cons**: ArcGIS is an enormously complex software platform, with tons of automation and analysis tools available. However online documentation can be difficult to find, and is frequently written in ways that require an in-depth understanding of the systems. Prerequisite setup steps aren't always included in the documentation, instead it's often written with some assumptions in mind. Setups completed by other employees can be difficult to troubleshoot because of these assumptions in the documentation. The robustness of the platform can also lead to additional steps for end users, as they have to work through options that aren't relevent to them, but cannot be hidden from their view. One such example is just the login screen to the AGOL mobile apps causes our users frequent struggles as they can't remember the sequence of steps to get to the organization login. There should be increased administrator options available to simplify/restrict options available to the end user. > > Our mobile workforce has become significantly more efficient due to the ArcGIS platform and the systems that we have built upon its frameworks. ArcGIS has become a core piece of our business and our daily operations, and we continue to increase its use and integration with other systems. ----- Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.com.au/software/125656/arcgis?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/125656/arcgis) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data