Atera

Pros

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons

The inability to add month-to-month Technicians is if you’re on a yearly commit

Pros

It is the most appropriate remote control and cloud management software because it has the best cloud management features.
It eases cloud management tasks by automating them making the time to spend minimal.

Cons

It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task.

Pros

Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity.

Cons

Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement.

Pros

Ease of use, customer service is very responsive, always implementing new features. Per tech pricing.

Cons

The advanced reporting is behind a paywall, and some of those reports are included in other RMMs.

Alternatives Considered

Reasons for Switching to Atera

Pros

Manage all your IT from on place, one platform for all out global IT

Cons

The platform cost is high, they have a few levels of service

Alternatives Considered

Reasons for Switching to Atera

Pros

Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services.

Cons

I don't have blemish over its functionality and service of performance.

Pros

Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results.
Atera has collective control mechanisms that creates business security and enhances development.

Cons

Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects.

Pros

Atera is an easy-to-use, all-in-one IT platform with AI-driven troubleshooting, automation tools, and features like RMM, PSA, and billing. It reduces manual work, speeds up issue resolution, and integrates seamlessly with third-party tools, making it a versatile solution for IT professionals.

Cons

Atera is good and doesn't have any downsides as far as am concerned.

Pros

Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development.

Cons

Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance.

Pros

User-friendly interface and intuitive dashboard enhance overall ease-of-use. Robust remote access capabilities allow efficient support without the need for on-site visits. Integrated PSA tool streamline operations, reducing the need for multiple systems.

Cons

Limited customization options may restrict advanced workflows for some users. The pricing structure can be confusing, especially for new users. Occasional performance issues may occur during peak usage times.

Pros

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

Cons

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

Alternatives Considered

Reasons for Switching to Atera

Pros

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Cons

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Pros

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Cons

I cannot think of anything. This is the best ITSM tool so far.

Alternatives Considered

Reasons for Switching to Atera

Pros

Since day one, the interface of Atera has been intuitive.
I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Cons

Atera gives us accuracy and reliability whenever we use it.
I have zero cons regarding it.

Pros

Atera is a great tool that makes managing IT tasks much easier. It has a script feature that lets me create custom solutions if something isn’t already included. I also like that it connects easily with different third-party services for things like security and backups. For instance, I used Axcient to back up servers for a client’s office in another country. Getting Atera set up was quick and simple, and the website is easy to use, so I can find what I need throughout the day. I appreciate that they regularly add new features and make improvements. The pricing is straightforward, charging based on the number of technicians, no matter how many devices we manage. This makes costs predictable. Atera also has a feature board where we can see the latest updates, what’s being worked on, and suggest new features without repeating others. I can schedule scripts and run them on several devices at once, which makes updating and restarting them a breeze. It’s also helpful to access CMD/Powershell directly from Atera, and I often use it to export software inventory reports. Atera has significantly enhanced our ability to manage IT tasks overall.

Cons

The network discovery feature could be better because it sometimes mislabels devices and doesn’t tell the difference between workstations and servers. Also, the helpdesk does not let technicians shorten message threads when replying, which makes conversations too long. While the reporting options are getting better, they’re still not enough, and there is not much support for Mac devices.

Pros

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Cons

I have encountered anything that is worth mentioning as dislike with Atera.

Pros

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Cons

Atera is way too comprehensive which make learning curve steeper.

Pros

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Cons

There has never been any daunting aspect on this program.

Pros

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Cons

Atera pricing model is expensive basically for small industry with limited IT resource.
Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Pros

Patch management to do OS and software updates.

Cons

Price point is alot higher than most competitors

Pros

Atera is a top IT service management solution that automates and optimizes operations, providing a comprehensive suite of tools from device monitoring to billing.

Cons

I have no criticisms to offer regarding this platform.

Pros

- Atera lets our IT team to schedule and automate OS and third party software patches

- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements

-Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons

- Its reporting capabilities could benefit from more extensive customization options

- Dashboard customization

- Better support for more advanced scripting environments

Pros

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Cons

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Pros

Patch Management, scripting, and easy integration with other Apps.

Cons

The ticketing system doesn't have an Escalating Option

Pros

1. Its a good software for remote access tools

2. It helps in simultaneous deployment of software across systems

3. It also has it very own mobile app which facilitates ease of access

Cons

1. The cost factor is not good looking at the features it provides

2. The customer service is not satisfied

3. There is no training material provided there should be something like live training sessions.

Pros

It manages our IT inventory while also give us access & insights to the computers that we manage

Cons

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Pros

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Cons

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Pros

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Cons

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Pros

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Cons

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

Pros

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Cons

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternatives Considered

Reasons for Switching to Atera

Pros

Atera provides a comprehensive all-in-one solution that smoothly integrates RMM, PSA, and remote access. Its user-friendly layout makes navigation simple and allows for more effective use. The cost-effective pricing strategy based on technicians offers scalability and budget clarity. Real-time monitoring and alerts enable proactive issue discovery, which reduces downtime.

Cons

Integration with third-party programs is somewhat limited. Understanding advanced features may necessitate additional training time. Dependence on consistent internet connectivity may provide difficulties in some regions. Relying on third-party integration for remote access may reduce flexibility.

Pros

For a low entry cost you are getting a ton of features and great support. Atera is very responsive and is constantly release new features suggested by the community.
Atera is easy to learn and use. New technicians are up and running in no time.

Cons

Reports and 3rd party integration is improving but still has more to go.

Alternatives Considered

Reasons for Choosing Atera

Switched From

Reasons for Switching to Atera

Pros

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Cons

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternatives Considered

Reasons for Switching to Atera

Pros

I like most that Atera handles everything for our company from asset management to remote support.

Cons

That every time my computer is shut down I have to go thru MFA.

Pros

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Cons

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

Pros

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Cons

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Pros

I like how Atera automate incident management processes which help resolve issues rapidly.

Cons

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

Pros

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools.

It allows me to offer remote support which resolve issues rapidly.

Cons

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Pros

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Cons

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

Pros

Great onboarding experience.
License per engineer instead of per endpoint.
Excellent scripting capabilities with their AI assistant.
Great community script library.
Excellent remote desktop functionality.
Their support is very responsive and helpful.

Cons

Very slow to update device statuses.
Remote registry and task manager are lacking functionality.
Too expensive per engineer.
No dark mode.

Alternatives Considered

Reasons for Switching to Atera

Pros

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Cons

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Pros

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Cons

Support of Mac devices is minimum or nil

Alternatives Considered

Reasons for Switching to Atera

Pros

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

Cons

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

Alternatives Considered

Reasons for Choosing Atera

Switched From

Reasons for Switching to Atera

Pros

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Cons

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Pros

Available via browser, stays logged in until it times out.
I can get to any system that the agent is installed on to assist end users and to check performance and status.

Cons

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP.
- Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage.
- wish there were more useful scrips available.

Pros

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice.

To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding.

The app is great, and even allows me to remote in to devices from my phone or tablet.

When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist.

I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Cons

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS.

Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

Alternatives Considered

Reasons for Switching to Atera

Pros

The interface is clean and easy to navigate

Cons

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Alternatives Considered

Reasons for Choosing Atera

Switched From

Reasons for Switching to Atera

Pros

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Cons

Sometimes the integration with spashtop for remoting is a little bit glitchy.

Alternatives Considered

Reasons for Choosing Atera

Switched From

Reasons for Switching to Atera

Pros

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Cons

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Pros

The pricing model is far superior to the competition, charging per tech vs per device makes this company stand out from the rest

Cons

I would like to see more features regarding 3rd party software patching

Alternatives Considered

Reasons for Switching to Atera