About Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place. Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. *New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them! Try Atera for free: www.atera.com Atera Pricing Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. Atera offers a product for IT departments and a product for MSPs. For IT Departments: Professional - from $149/technician billed annually, or $169/technician/month, billed monthly Expert - from $189/technician billed annually, or $229/technician/month, billed monthly Master - from $219/technician billed annually, or $269/technician/month, billed monthly Enterprise - contact us! For MSPs: Pro - $129/technician/month, billed annually or $159/technician/month, billed monthly Growth - $179/technician/month, billed annually or $209/technician/month, billed monthly Power - $209/technician/month, billed annually or $249/technician/month, billed monthly Superpower - let’s chat!
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution. - thumbnail
Atera Software - Power up your work processes through automation. - thumbnail
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost. - thumbnail
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale. - thumbnail

Atera pricing

Atera does not have a free version but does offer a free trial. Atera paid version starts at USD 129.00/month.

Starting Price:
USD 129.00/month See pricing details
Free Version:
No
Free trial:
Yes

Alternatives to Atera

Atera Reviews

Feature rating

Value for Money
4.6
Functionality
4.3
Ease of Use
4.6
Customer Support
4.5
5 reviews of 395 View all reviews
Sydney
Sydney
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/09/2024

Amplifying and Tailoring Remote Monitoring and Management with Atera.

I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.

Pros

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Cons

I have encountered anything that is worth mentioning as dislike with Atera.

Kyle
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 09/09/2024

Atera - Great for the price!

Its great! for the price it is really hard to beat. And they keep adding features every month.

Pros

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Cons

Sometimes the integration with spashtop for remoting is a little bit glitchy.

Alternatives Considered

NinjaOne

Reasons for Choosing Atera

Atera had way more features and was cheaper.

Switched From

TeamViewer Remote

Reasons for Switching to Atera

Pricing was better for the size of team that we have.
Adrian
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
3

3
Reviewed on 04/09/2024

Atera helps me manage my IT tasks and clients with ease, making my job simpler and more...

Pros

The remote monitoring and management tools are top-notch, and the integrated helpdesk streamlines my customer support.

Cons

The reporting features could be more customizable, and I'd like to see more integrations with third-party apps for added efficiency.

Raymond
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/08/2024

Atera Automated Patch management and Copilot has improved our efficiency and productivity

I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Pros

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Cons

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Palash
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 06/10/2024

Makes IT management easier at a great price

Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.

Pros

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Cons

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

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