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About Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster.
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.
Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.
*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them!
Try Atera for free: www.atera.com
Atera Pricing
Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line.
Atera offers a product for IT departments and a product for MSPs.
For IT Departments:
Professional - from $149/technician billed annually, or $169/technician/month, billed monthly
Expert - from $189/technician billed annually, or $229/technician/month, billed monthly
Master - from $219/technician billed annually, or $269/technician/month, billed monthly
Enterprise - contact us!
For MSPs:
Pro - $129/technician/month, billed annually or $159/technician/month, billed monthly
Growth - $179/technician/month, billed annually or $209/technician/month, billed monthly
Power - $209/technician/month, billed annually or $249/technician/month, billed monthly
Superpower - let’s chat!
Atera pricing
Atera does not have a free version but does offer a free trial.
Starting Price:
Free Version:
No
Free trial:
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Atera Reviews
Feature rating
5 reviews of 385
View all reviews
Robert
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 04/01/2024
Atera is the clear winner in the IT management space
Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.
Pros
Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.
Cons
Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.
Reasons for Switching to Atera
Atera was the clear winner. It had the best feature set, most intuitive interface, and best value offering in licensing the product. The ongoing support and feature development promises continued enhancements to the product.
Paul
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
4
Reviewed on 05/05/2022
Mid-level RMM and PSA solution
The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team.
Pros
The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable.
Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication.
Cons
The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply.
Reporting is an improving feature but there are not enough options to get reports just the way you might want them.
Reasons for Choosing Atera
LogMeIn was charged per endpoint and Freshdesk didn't have alerts because there was no RMM or PSA component. We were using the free product at the time. We were looking for a unified package with easy costing and integration between RMM/PSA and helpdesk systems.Reasons for Switching to Atera
The low cost was more appealing and the feature set looked like it was worth pursuing.Response from Atera
Thank you for your review and for being a loyal Ateran!
Glad to see that you are getting the value for money with our all-in-one Remote Monitoring and Management (RMM) solution and that you found onboarding to be easy.
And yes, the unlimited endpoints, is a HUGE draw for our customers.
Thanks again for your review!
Replied 23/08/2022
Eddy
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/07/2024
UEM & RMM Program
Pros
I like how Atera automate incident management processes which help resolve issues rapidly.
Cons
The mild bugs that I experience get eradicated within two hours upon requesting technical support.
Rob
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1
2
Reviewed on 06/07/2024
If you don’t need a mobile app or decent support it’s OK
It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first
Pros
The interface is clean and easy to navigate
Cons
Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.
Alternatives Considered
SyncroReasons for Choosing Atera
Wanted to have a platform that included RMM and PSASwitched From
Zendesk SuiteReasons for Switching to Atera
Cost per endpoint vs cost per user was a big factor
Benjamin
- Industry: Mining & Metals
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 04/06/2024
Perfect All in One Remote Support Solution
Very pleased with the pricing, support and offered features and implementations.
Pros
Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.
Cons
A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.
