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About BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform.
BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting.
Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
BigChange pricing
BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at GBP 14.95/month.
Starting Price:
GBP 14.95/month
Free Version:
No
Free trial:
No
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BigChange Reviews
Feature rating
5 reviews of 270
View all reviews
David
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/03/2023
Tomkinson Heating Big Change Review
In general a good experience. The engineers use the product well
Pros
Giving engineers jobs on tablet and getting correct job cards
Cons
There have been a few outages in the past which halt operations
Response from BigChange
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise
Replied 22/05/2023
Jake
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 05/03/2024
Bigchange Review TDS
For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected.
It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.
Pros
- Invoicing
- Scheduling
- Fleet tracking (although this is starting to fail)
- Pricing
Cons
- Outrageously high costs to set up quoting documents.
- CRM systems constantly failing on job watch.
- System crashing when zooming into maps on phones / tablets.
- Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal.
- Starting to feel old and clunky.
Alternatives Considered
JoblogicReasons for Choosing BigChange
Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.Switched From
ClickUpResponse from BigChange
Hi Jake,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously.
I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly.
We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered.
Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs.
Kind regards
Louise
Replied 07/03/2024
Byron
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 27/07/2023
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
Pros
The system worksheets are a game changer
Cons
It’s too clunky - multiple pop ups and no real organisational system
Alternatives Considered
WorkPalReasons for Choosing BigChange
Too restrictive Bigchange allows forced behaviourSwitched From
WorkeverReasons for Switching to BigChange
Better sales repResponse from BigChange
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 18/08/2023
Dave
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 07/02/2024
The centre of our business
Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.
Pros
It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.
Cons
The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.
Response from BigChange
Hi Dave,
Thank you for your review and for taking the time to provide feedback on your experience with BigChange.
Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you.
We are always looking for ways to improve our services and your feedback is valuable to us.
I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best wishes
Louise
Replied 08/02/2024
Stephen
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 19/04/2024
BigChange User Experience
Excellent product and the customer support is world class
Pros
Has helped reduce alot of pressure points
Cons
Not all the reports appear to tabulate correctly
Alternatives Considered
UptickReasons for Choosing BigChange
Limitation with Cash system and very little developmentSwitched From
CASHReasons for Switching to BigChange
Felt that Big Change gave us a bit more flexabilityResponse from BigChange
Hi Stephen,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting.
[email protected]
Best wishes
Louise
Replied 22/04/2024
