Salesforce Platform
4.3
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About BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform.
BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting.
Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
BigChange pricing
BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at GBP 14.95/month.
Starting Price:
GBP 14.95/month
Free Version:
No
Free trial:
No
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Sally Ann
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 05/01/2023
Big Change Review - It can really help your business grow and it is fantastice for mobile...
We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.
Pros
It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.
Cons
Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.
Alternatives Considered
Salesforce PlatformReasons for Choosing BigChange
2019Reasons for Switching to BigChange
As it was simple to set up you did not need expensive software developersResponse from Simpro Software
Hi Sally-Ann
Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers.
It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team.
Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
Replied 08/01/2023
Dave
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 07/02/2024
The centre of our business
Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.
Pros
It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.
Cons
The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.
Response from Simpro Software
Hi Dave,
Thank you for your review and for taking the time to provide feedback on your experience with BigChange.
Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you.
We are always looking for ways to improve our services and your feedback is valuable to us.
I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best wishes
Louise
Replied 08/02/2024
Byron
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 27/07/2023
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
Pros
The system worksheets are a game changer
Cons
It’s too clunky - multiple pop ups and no real organisational system
Alternatives Considered
WorkPalReasons for Choosing BigChange
Too restrictive Bigchange allows forced behaviourSwitched From
WorkeverReasons for Switching to BigChange
Better sales repResponse from Simpro Software
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 18/08/2023
Jake
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 05/03/2024
Bigchange Review TDS
For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected.
It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.
Pros
- Invoicing
- Scheduling
- Fleet tracking (although this is starting to fail)
- Pricing
Cons
- Outrageously high costs to set up quoting documents.
- CRM systems constantly failing on job watch.
- System crashing when zooming into maps on phones / tablets.
- Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal.
- Starting to feel old and clunky.
Alternatives Considered
JoblogicReasons for Choosing BigChange
Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.Switched From
ClickUpResponse from Simpro Software
Hi Jake,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously.
I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly.
We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered.
Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs.
Kind regards
Louise
Replied 07/03/2024
Stephen
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 19/04/2024
BigChange User Experience
Excellent product and the customer support is world class
Pros
Has helped reduce alot of pressure points
Cons
Not all the reports appear to tabulate correctly
Alternatives Considered
UptickReasons for Choosing BigChange
Limitation with Cash system and very little developmentSwitched From
CASHReasons for Switching to BigChange
Felt that Big Change gave us a bit more flexabilityResponse from Simpro Software
Hi Stephen,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting.
[email protected]
Best wishes
Louise
Replied 22/04/2024
Tina
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 04/10/2023
Game changing software
Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.
Pros
As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.
Cons
I would like to be able to customise by view in some areas not already available. Some reporting could be improved.
Response from Simpro Software
Hi Tina,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Carla
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/10/2023
Fantastic onboarding process
Great team, very patient and helpful. We are excited for the efficiencies and improvements BigChange will deliver when it is properly established.
Pros
We are only a couple of weeks into using BigChange but found the Sales team to be refreshingly honest about its capabilities (and they brought donuts) and the onboarding process has been incredibly in depth.
Cons
The work that goes into getting it up and running, unavoidable but time consuming, although the pay off will make it worth while
Response from Simpro Software
Hi Carla,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Alexina
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 06/07/2023
Big Change - our vital office tool
Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Pros
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Cons
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Response from Simpro Software
Hi Alexina
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
George
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 05/07/2023
BigChange
Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Pros
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Cons
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Alternatives Considered
FlobotReasons for Choosing BigChange
Needed more functionality.Switched From
Clik RemoteReasons for Switching to BigChange
More professional setup at BigChange and the added bonus of the RoadCrew assistance.Response from Simpro Software
Hi George
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Abby
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 03/07/2023
2 years+ BigChange use
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Pros
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Cons
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Response from Simpro Software
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 06/07/2023
Jason
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 01/06/2023
William Hale Fire & Security Ltd
Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.
Pros
Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.
Cons
A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.
Response from Simpro Software
Hi Jason
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Louise
Customer Marketing Manager
Replied 30/06/2023
Brent
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/03/2023
Hudson White Services And BigChange
Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.
Pros
User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!
Cons
mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.
Response from Simpro Software
Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 22/05/2023
Hanaan
- Industry: Security & Investigations
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/07/2023
My Review of BigChange
I really like using BigChange as it lets everyone update the sites in one central point
Pros
It can be used as a central system for all colleagues and employees.
Cons
Without adequate training, it is not the easiest software to use.
Response from Simpro Software
Hi Hanaan,
Thank you for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We also appreciate and value your feedback. If you do require further training on the system, please reach out to the Roadcrew team or your Customer Success Manager and they will be able to support you with this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Ralph
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 02/10/2023
New to Big Change 2023
Generally good with a few frustrations however the tutorials are always good to go back to in order to help solve a issue.
Pros
Ease of putting jobs onto the system and viewing where operators are at any time
Cons
Accessing old information quickly which maybe down to our knowledge as we learn to use the system better
Response from Simpro Software
Hi Ralph,
Thank you for your feedback, we appreciate it.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
Replied 01/12/2023
cooon
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/05/2023
A comprehensive job management platform
Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.
Pros
BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.
Cons
As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.
Paulette
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 28/07/2023
Love BigChange!
Pros
For me personally, Big Change is the most easiest system to use. It has so many simple features that are user friendly and works for the business. In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. They are extremely supportive and provide guidance on even the most simplest question. I like the fact that you can do everything on this system, from beginning to end.
Cons
At the moment, it completely works for me.
Response from Simpro Software
Hi Paulette
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Lindsay
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 26/06/2023
Fantastic System
Pros
Very user friendly, Road Crew are fantastic. Makes Scheduling very straight forward for multi users.
Cons
Nothing as of yet, all issues i have came across the road crew have overcame for me.
Response from Simpro Software
Hi Lindsay, thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Replied 30/06/2023
Andy
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/05/2023
Creator and end user
Pros
Ease of use, simple interface, packed with useful features
Cons
Library could fo with sub categories as it can be a night mare to locate the correct info
Response from Simpro Software
Hi Andy
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have passed on your comments about the library aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise
Replied 15/06/2023
Ken
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 03/07/2023
Bigchange/Precision FM review
overall good so far
Pros
Easy to use with more information available and will be using the link to Xero accounting software.
Cons
i have not incurred any dislikes yet :-)
Response from Simpro Software
Hi Ken,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system so far.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 20/07/2023
Chloe
- Industry: Utilities
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
1
Reviewed on 21/04/2023
Avoid, save your money and find an alternative software
AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!
Pros
There is nothing positive to say about this Software
Cons
Overpriced5 year contract too longVery little supportPoor software
Response from Simpro Software
Hi Chloe
Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you.
If you need any help please feel free to reach out to me directly.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
Replied 27/04/2023
Keith
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 21/04/2023
Beats the old fashioned paper work
I cant express enough been an ELECTRICIAN for 30 years how much easier this is
Pros
Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing
Cons
Nothing im more than happy with my work tablet
Response from Simpro Software
Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
Replied 22/05/2023
Alison
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 09/05/2023
My Initial thoughts
Not quite living up to expectations
Pros
The CRM is a good tool for storing customers information
Cons
Scheduling engineers for long term jobs is too time consuming
Luke
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 06/04/2023
Will one day be a great allround product
Pros
Once used to the process, simple repetitive quotes are easy and relatively quick to complete
Cons
As a CRM AND quote creator, the product overall takes a lot of time to use, and as such we do not utilise the CRM function nearly as much as we used to use a competitor software
Response from Simpro Software
Hi Luke,
Thank you so much for your feedback.
We're sorry to hear about your bad experience with the CRM system and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
If you know who your Customer Success Manager is, please reach out to them for assistance as we want to ensure you get the best use out of the system. Alternatively, please email me directly, and I will escalate it. [email protected].
Thanks for taking the time to write this review; it means a lot to us.
Best Wishes
Louise
Customer Marketing Manager
Replied 22/05/2023
Amanda
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
3
Reviewed on 09/03/2023
Big Change in Field Services
In general very positive, it's a simple easy to use system that does what it says on the tin.
Pros
Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams.
Cons
effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming.
Response from Simpro Software
Hi Amanda,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with reporting, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
Replied 22/05/2023
Paul
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 28/02/2023
No regrets, simply the best.
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
Pros
Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.
Cons
Quite a few server problems in early days but getting better all the time!
James
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 12/01/2024
2nd Time Round
Pros
It is simple to use and highly editable. This give the business the flexibility to change a process instantly
Cons
5 year contract, Cost. There are also some functions such as dashcams we would like
Response from Simpro Software
Hi James,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 21/01/2024
Jamie
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/10/2023
Big Change Review
Great!
Pros
Helps us become more efficient as all the information we need for our jobs is all in one place. Incredible support from the road crew.
Cons
Can become a bit complicated at times however it’s an easy learning curve to come over. Can be overwhelming at the start but all the support is there to help if needs be.
Response from Simpro Software
Hi Jamie
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review, it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Mark
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 29/09/2023
The Go To for all your resource and fleet management.
Being a big change user for 5 years now its been an incredible tool to help us maximise profits and improve efficiency.
Pros
- Intuitive UI- Great Support- Live Tracking- Customisation
Cons
- If you have multiple systems you cannot use them both with the same e-mail easily.
Response from Simpro Software
Hi Mark
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Ali
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 15/02/2024
Bigchange / gamechanger
Its been a great experience and very user friendly
Pros
The ability to track all the work being logged and provide updates.
Cons
Nothing bigchange is great software all the eay round
Response from Simpro Software
Hi Ali
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you!
Best wishes Louise
Replied 26/02/2024
Oliver
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 02/10/2023
A Big Change enabling us to streamline our Operations
Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.
Pros
The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.
Cons
There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.
Response from Simpro Software
Hi Oliver,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Melissa
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 31/08/2023
Big Change Review
Pros
The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.
Cons
It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.
Response from Simpro Software
Hi Melissa
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Heather
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 01/09/2023
Excellent all round system
Pros
The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get
Cons
There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.
Response from Simpro Software
Hi Heather
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Paddy
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 29/09/2023
Atlas is Unstoppable
Positive and ever improving!
Pros
Easy to use by both field technicians and back office alike.
Cons
Stock module needs rethinking of our industry and how we manage stock throughout the business.
Response from Simpro Software
Hi Paddy,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Anmol
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 01/12/2023
Great for everyone
It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.
Pros
It solves our some biggest pain points for us it helped us manage our team and get better tracking system.
It worked better as a collaboration tool as well.
Cons
Nothing it is working great for us and we had no problem with us.
Response from Simpro Software
Hi Anmol,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 05/12/2023
David
- Industry: Environmental Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 01/11/2023
Great product for security of the device
The ease of been able to lock down the tablets so that they are user friendly and secure if a device is lost, with them been used by drivers this can easily be done.
Pros
They have a knowledgeable team that can assist our IT in getting the best out of the product.
Cons
As an internal IT, it would be advantageous to be able to manage certain parts of the administration ourselves.
Response from Simpro Software
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Jodie
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 01/11/2023
Team capacity management
Very positive, really like the system and would recommend.
Pros
The easy to use interface and dashboard gives me an instant snap shot of all of my team at one time.
Cons
There are many more functions that could be added.
Response from Simpro Software
Hi Jodie,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
If you would like help navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 01/12/2023
Robyn
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/07/2023
I’m a convert!
I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!
Pros
It is really easy to interrogate and interact with
Cons
Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets
Response from Simpro Software
Hi Robyn
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Samantha
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 28/07/2023
Great System, but a Little Glitchy at Times
The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.
Pros
This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.
Cons
There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.
Response from Simpro Software
Hi Samantha
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Darren
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 01/09/2023
A great resource
Very good, helped enormously by Rob Sanders
Pros
Staff, guidance and customisability……………..
Cons
Constraints with stock movement history………
Response from Simpro Software
Hi Darren
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with any of the features, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Anthony
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 16/08/2023
The support team deserve a bonus
Pros
It rolls many functions of the business up into one place, making managing and cross referencing between them much easier. The customizable aspects also make the job management side feel more unique to our own needs and allow us to adapt it on the fly rather than trying to work out how to make a system work for us. The support team are also always incredibly helpful!
Cons
None that come to mind immediately. We did have a couple of things we would have liked at integration but they have all been added since throughout various updates (Such as colour coding for jobs on the schedule)
Response from Simpro Software
Hi Anthony
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
wayne
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 03/07/2023
Sherbornes Review
Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.
Pros
big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.
Cons
As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.
Response from Simpro Software
Hi Wayne
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 20/07/2023
Gary
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
4
Reviewed on 28/07/2023
Initial Review
I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.
Pros
Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.
Cons
The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.
Response from Simpro Software
Hi Gary,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system.
I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Chris
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
4
Reviewed on 30/06/2023
Gaswise Services Limited
From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.
Pros
Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.
Cons
The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.
Response from Simpro Software
Hi Chris
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Jane
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 30/06/2023
Great piece of Software!
Pros
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Cons
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Response from Simpro Software
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Marina
- Industry: Facilities Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
3
Reviewed on 07/09/2023
Big change review
Pros
It adapts to the different areas of the business
Cons
There are functionalities in the suggestions that were not implemented/ thought.
Response from Simpro Software
Hi Marina
Thank you for your feedback, we really appreciate it.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise
Replied 29/09/2023
Verified Reviewer
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 26/06/2023
Great for large businesses
It's great for what we use it for (large business - engineer/job management) but I could see there being issues with smaller companies due to costings etc.
Pros
Feature rich product with heavy customisation available which can make the product truly unique to each company.
Cons
it often grinds to a halt/slows down in the evenings which is when I use it the most.
Response from Simpro Software
Hi there,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the experiences you are having with the speed of the system on an evening, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Louise
Customer Marketing Manager
Replied 30/06/2023
Claudio
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
3
Reviewed on 01/07/2023
Big Change Issuies
Neutral
Pros
At the outset when sold the product it seemed quite user friendly
Cons
Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.
Response from Simpro Software
Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 20/07/2023
Allison
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
5
Reviewed on 01/06/2023
Big change, Big easy.
Brilliant support provided quickly. It's fast, efficient and easy to use.
Pros
Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.
Cons
As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.
Response from Simpro Software
Hi Allison,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Replied 15/06/2023
suzanne
- Industry: Building Materials
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
4
Reviewed on 01/06/2023
The good, the bad and the getting it right!
On boarding was fantastic, being able to use the system to achieve what we want is a really good feature. Down side for myself, we as a business don't utilize it in other departments such as accounts. Doing this would stream line the whole process as Big Change can certainly do it
Pros
NOTES!!!! being a transport manager being bale to have files on the fleet, with real time actions, keeping all documents together showing a stream from report to completion of faults and issues which keeps us compliant
Cons
One small change in a job type for example and you have to go back and change everything related to this, worksheets, alerts, ....
Response from Simpro Software
Hi Suzanne,
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
I am sorry to hear about the issues you are having, we would value your feedback on this. We would also love to show your accounts team the value they could get out of using the system.
Please email me directly, and I will arrange a visit; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
Replied 30/06/2023
Tammy
- Industry: Security & Investigations
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
3
Reviewed on 01/06/2023
Big Change Review
Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.
Pros
The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.
Cons
The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.
Response from Simpro Software
Hi Tammy,
We're sorry to hear about your negative experience with BigChange, that's definitely not what we want for our customers. We would love to help turn this around for you and give you the support you need.
Could you please email me with your contact details to; [email protected] and I will get your Customer Success Manager to reach out to you straight away.
Thank you for your feedback, and once again, we regret that you are unhappy. We hope to have a chance to make this right for you.
Kind regards Louise
Replied 15/06/2023
