--- description: Review of Bloomfire Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Bloomfire | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/4368/enterprise-search/software) > [Bloomfire](/software/127546/bloomfire) # Bloomfire Canonical: https://www.softwareadvice.com.au/software/127546/bloomfire Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/127546/bloomfire?page=2) > Bloomfire is the leading AI-driven Enterprise Intelligence and Knowledge Management solution. The platform connects employees with the right information, exactly when, and where it's needed, empowering users to access, manage, and collaborate on knowledge efficiently and effectively. Bloomfire’s AI-powered search and content authoring transform how teams interact with data and ensure that organizational assets and critical information are easily accessible and actionable. Bloomfire supports enterprise companies in scaling their knowledge management programs across teams, departments, and org-wide deployments and serves businesses across all industries – including healthcare, finance, government, manufacturing, and retail. With a focus on operational excellence, Bloomfire is an established, trusted partner to Fortune 500 companies and other industry leaders. The AI-driven platform delivers nearly 2 million answers each month, emphasizing its value and credibility. > > Verdict: Rated **4.4/5** by 254 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 254 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bloomfire - **Location**: Austin, US - **Founded**: 2010 ## Commercial Context - **Pricing model**: Flat Rate - **Pricing Details**: Contact Bloomfire for detailed pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Germany, Netherlands, Switzerland, United Kingdom, United States ## Features - @mentions - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Notifications - Asset Categorization - Asset Library - Asset Sharing - Audio File Management - Brainstorming - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Configurable Workflow - Content Creation - Content Library ## Integrations (13 total) - Box - Dropbox Business - Dynamics 365 - Google Drive - Google Workspace - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Teams - OneDrive - Salesforce Platform - Salesforce Sales Cloud - Slack - Tableau - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software) ## Related Categories - [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software) - [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software) - [Manufacturing CRM Software](https://www.softwareadvice.com.au/directory/3825/manufacturing/software) - [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software) - [Distribution CRM Software](https://www.softwareadvice.com.au/directory/3846/distribution/software) ## Alternatives 1. 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It allows sales to have a quick refresh of the latest developments in the business. > > **Cons**: The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool > > It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research. ----- ### "Information collaboration super highway" — 5.0/5 > **Verna** | *28 October 2022* | Individual & Family Services | Recommendation rating: 5.0/10 > > **Pros**: I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way. > > **Cons**: Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier. > > I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from. ----- ### "Recent Updates Diminish Value of Product Usability" — 2.0/5 > **Tyler** | *11 June 2019* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy. > > **Cons**: The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case. > > The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned. ----- ### "Great tool to company-wide information\!" — 5.0/5 > **Verified Reviewer** | *18 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: It is user friendly, very simple to use and makes looking for information so fun and easy\! I really like the Q\&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go\! > > **Cons**: I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment. > > Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need. ----- ### "A decent knowledge management platform" — 4.0/5 > **Dino** | *30 November 2018* | Research | Recommendation rating: 6.0/10 > > **Pros**: The engagement part of it, with tracking/following separate contributors/topics/series. I also like the overall layout of the lessons you can customize. > > **Cons**: Organizing the lessons doesn\`t always go as planned - lots of times tags that are supposed to be in a series or topic end up somewhere else... ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.com.au/software/127546/bloomfire?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/127546/bloomfire) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data