--- description: Review of ClinicTracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ClinicTracker | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/8/electronic-medical-record-software/software) > [ClinicTracker](/software/1282/jag-products-clinictracker) # ClinicTracker Canonical: https://www.softwareadvice.com.au/software/1282/jag-products-clinictracker Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/1282/jag-products-clinictracker?page=2) > ClinicTracker is a fully customizable EHR, billing and practice management software designed to automate your clinic workflows, boost your staff productivity and patient engagement, while shortening your billing cycle. We provide behavioral health organizations the ultimate tool to manage their practice efficiently, coupled with the expert guidance of team. The ClinicTracker team is diverse, collaborative, and we adapt seamlessly to the evolving requirements of the behavioral health professionals we support. We value the positive impact you have on the communities you serve, and we are proud to provide an EHR framework to support you and the unique needs of your patients. The ClinicTracker team, over the past 23 years, has built a platform designed and specifically tailored to address the workflows, needs, and challenges of behavioral health and chemical dependency professionals. > > Verdict: Rated **4.3/5** by 51 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 51 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: JAG Products - **Location**: Dewitt, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: USD 70.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact ClinicTracker for pricing information tailored to your needs. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Cayman Islands, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras and 15 more ## Features - ABA Data Collection - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Assessment Management - Automated Scheduling - Behavior Tracking - Billing & Invoicing - Calendar Management - Care Plan Management - Case Notes - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Client Database ## Integrations (1 total) - Google Maps ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/8/electronic-medical-record-software/software) ## Related Categories - [Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/8/electronic-medical-record-software/software) - [Telemedicine Software](https://www.softwareadvice.com.au/directory/4564/telemedicine/software) - [Medical Billing Software](https://www.softwareadvice.com.au/directory/11/medical-billing-software/software) - [Patient Management Software](https://www.softwareadvice.com.au/directory/3489/patient-intake/software) - [Web-Based EHR Software](https://www.softwareadvice.com.au/directory/120/web-based-emr-software/software) ## Alternatives 1. [TheraNest](https://www.softwareadvice.com.au/software/390303/theranest) — 4.4/5 (1050 reviews) 2. [Carepatron](https://www.softwareadvice.com.au/software/241061/care-patron) — 4.4/5 (858 reviews) 3. [TherapyNotes, LLC](https://www.softwareadvice.com.au/software/5615/therapynotes) — 4.7/5 (967 reviews) 4. [AdvancedMD for Mental Health](https://www.softwareadvice.com.au/software/66045/advancedmd) — 4.0/5 (7 reviews) 5. [EHRYourWay](https://www.softwareadvice.com.au/software/3789/ehryourway) — 4.9/5 (528 reviews) ## Reviews ### "I love is an excellent system of clinical practice record and electronic medical record." — 5.0/5 > **Verified Reviewer** | *7 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: I like the most is that it is certified by ONC-ATCB for mental health and substance abuse practices. Consider that the program is suitable for almost all consultation settings, from small clinics to large behavioral health centers or abuse of articles with multiple locations. > > **Cons**: I like the least is that the treatment for substance abuse is delicate, and for many approaches, the perspective of the work is case by case. However, the software is supported by ONC-ATCB for mental health and substance abuse practices. > > The benefits that highlight the functionality of this software are: The Patient dashboard provides access to all patient data. The User Dashboard allows providers to access the status of their patients' details, procedures, appointments, messages, compliance alerts and ePrescription notifications. It is designed to optimize workflows from entry to discharge. The platform automates all clinical routines, increases billing efficiency, improves staff productivity and provides tools that help you manage your clinic effectively. ----- ### "ClinicTracker review from a long-time user" — 5.0/5 > **Joel** | *30 June 2026* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: Coming from a university environment, there are numerous obstacles involved in investing in such a significant piece of infrastructure like an electronic health record system. Our sales representative and their support team helped facilitate that process. Then, once we had finalized the purchase, the onboarding team began helping us customize the system. They were very collaborative and worked diligently to figure out how to fit our workflows into their system. They didn't expect us to simply change our practices to fit how their software works. Indeed, ClinicTracker is extremely customizable. We have been able to implement all our existing forms – from intake, diagnostic assessment, treatment planning, progress notes, case management, and discharge summary. What is more remarkable, however, is the way we have been able to incorporate our assessments into the system. Initially, not knowing what an EHR should do, I began to push the limits of the program. Over time, I was able to build ALL of our assessments in the system. When I ran into problems, the Support Team was always available to help out. Rarely, if ever, did they tell me that what I wanted to do was impossible. Instead, they were always willing to help figure out ways we could accomplish our goals. Over the years, I've had the opportunity to interact with individuals throughout multiple departments of the company, from Billing to the Support Team, and I even occasionally spoke with the \[sensitive content hidden\] himself. These interactions were, without exception, cordial and supportive. Again, the mindset always seemed to be figuring out what they could do to facilitate and improve our experience with their program. Our agency adopted a model in which I would be the primary point of contact for all our staff when they needed help with ClinicTracker. Over the years, I've learned a great deal about the system. But frequently, there were times when I've run into issues that I couldn't solve on my own. Consequently, I've probably made thousands of requests to the support team. They have always been friendly and helpful - even if what I was asking was a rehash of something we had previously discussed that I had forgotten about. But even more than that, they have truly been willing to listen to our concerns and seriously entertain our ideas for how the system could better meet the needs of our clinicians. Over the years, I've seen continuous improvement to the system. And these haven't merely been minor cosmetic fixes, but represent significant improvements to that enhance how the system works. The transition from a remote desktop application to a modern secure web-based interface has been nothing but astounding. The engineering team was able to preserve all the original functionality of the program and restructure it into a responsive, intuitive, and easy-to-use program. > > **Cons**: The program requires a rather steep learning curve. We typically devote 4+ hours training new employees in how to use the program. Then, some staff require additional ongoing support, particularly if they are infrequent users and have the tendency to forget how to perform certain functions. An additional issue we've had is that creating custom reports and forms can be challenging. However, what we've implemented is probably beyond what most clinics will choose to do. Nevertheless, it does take a good bit of time, patience, and skill to set up custom forms and reports. Fortunately, for more casual users, there are tons of forms and reports already built into the system. > > Please see the section of "pros" above - to recap, the system does everything we need it to do and the support we receive is stellar. ----- ### "Clinic Tracker Review" — 3.0/5 > **Ashley** | *4 July 2025* | Health, Wellness & Fitness | Recommendation rating: 6.0/10 > > **Pros**: What I like most about Clininc Tracker is the fact that it is easy to navigate. Clinic Tracker is straight forward, customizable, and easy to maneuver. > > **Cons**: What I like least about Clininc Tracker is the fact that it is very glitchy. There has been several instances where there have been issues and bugs, such as removing staff assignments. > > I use ClinicTracker everyday. While easy to maneuver, it is very glitchy, which causes extra work and corrections. ----- ### "ClinicTracker Excellence" — 5.0/5 > **Sennai** | *16 June 2026* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: ClincTracker captures all of the relevant information needed to conduct business and is user friendly. The staff is also super-knowledgeable and always helpful and responsive. > > **Cons**: There is nothing I don't like about ClinicTracker. I'm not sure if this is possible, but maybe consider providing a discounted rate for companies that have a certain amount of users in ClinicTracker. > > Overall, my experience has been great. I've always received timely responses to all of my inquiries and questions. The staff are always patient and helpful. This has been super-helpful with learning a new system. ----- ### "Diagnostic Feedback" — 4.0/5 > **Kim** | *14 July 2025* | Mental Health Care | Recommendation rating: 5.0/10 > > **Pros**: ClinicTracker allows for all documentation to be linked via the client file. This allows for audit reviews to be provided with ease. > > **Cons**: Unfortuantely, newly developed forms cannot be uploaded and modified in the system. When diagnosing, the system does not have a "met criteria" section. Some electronic systems allow for the diagnostic criteria to have a checklist associated with each diagnosis. This checklist associates with the diagnostic criteria identified in the DSM 5. This allows for the support to be provided and justified in selecting the proper diagnosis. > > The overall experience has been positive. The help section within the ClinicTracker team is quick on most questions. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/1282/jag-products-clinictracker?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/1282/jag-products-clinictracker) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data