About DrChrono
DrChrono pricing
DrChrono does not have a free version but does offer a free trial.
Alternatives to DrChrono
DrChrono Reviews
Feature rating
- Industry: Management Consulting
- Used Daily for 2+ years
-
Review Source
Easy to use program with great support
Pros
I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.
Cons
The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
I highly recommend
In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes
Pros
This is great to use for anyone that has to deal with medical records. It helps keep you organized
Cons
I didn’t notice anything that I didn’t really like about it because it was so helpful for me
Response from DrChrono
Hi Abby,
Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono!
Best,
The DrChrono Team
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Poor customer support and lack of respect to your current clients
Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor.
Pros
The scheduling is ok but everything else is hassle.
Cons
I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, [sensitive content hidden] stated it would be a breach a contract which is complete bullshit. very disappointed
Alternatives Considered
POS Nation for RetailReasons for Choosing DrChrono
i thought it was more interactive and easier suppport systemSwitched From
Practice FusionReasons for Switching to DrChrono
nad- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
No Resolution
Terrible. They are not communicating with each other and keep saying “we have a ticket xxx open and we will get back with you”…when I think I’ve communicated with someone and resolved my issue, someone else comes back with a new ticket #, and it starts all over again….
Pros
Scheduling part and ability to store reports
Cons
Inability to talk to a person or directly email a person. Even the chat feature is automated. About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel. I can barely make ends meet and I’m the only one working here and I cannot cancel…
Response from DrChrono
Hi Kelly,
We are sorry to hear you are having to close your practice and that you have had a difficult time connecting with someone. We encourage you to try calling our Customer Support line at 650-988-5379 from Monday to Friday from 8:30 AM to 5:00 PM ET (closed for lunch from 12:00 PM to 1:00 PM ET) for further assistance.
You can also email us at [email protected] with your practice and contact information and we will be in touch with further assistance.
Best,
The DrChrono Team
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
I can finally breathe
Overall experience has has been great! [sensitive content hidden] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue.
Pros
Once I have used it I can navigate easily. I am srtill learning but it has been working great!
Cons
There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide.
Response from DrChrono
Hi Ellen,
We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home.
Thank you so much for being a DrChrono user!
Best,
The DrChrono Team