--- description: Review of myUnity Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: myUnity | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Long Term Care Software](/directory/4533/long-term-care/software) > [myUnity](/software/132034/devero-hh) # myUnity Canonical: https://www.softwareadvice.com.au/software/132034/devero-hh Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/132034/devero-hh?page=2) > Netsmart myUnity Home Health and Hospice EHR (formerly DeVero) is a cloud-based, clinical point-of-care system that is intuitive, compliant and user friendly. The system supports all post-acute service lines, including home health, hospice, palliative care and private duty, eliminating the need to purchase separate EHRs as the organization expands services. By combining the unique requirements of each care setting into a single enterprise platform, organizations gain seamless transitions of care, streamlined intake and scheduling, and access to real-time patient information across multiple care settings. In 2022, Black Book Market Research named Netsmart the top Home Health \& Hospice technology vendor as well as top overall post-acute technology solutions vendor. > > Verdict: Rated **4.1/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 140 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Netsmart Technologies - **Location**: Overland Park, US - **Founded**: 1968 ## Commercial Context - **Pricing Details**: Netsmart pricing depends on the size of the agency. To obtain accurate pricing, contact Netsmart directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Puerto Rico, United States ## Features - API - Activity Dashboard - Activity Tracking - Assessment Management - Bereavement Management - Billing & Invoicing - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Coding Assistance - Compliance Management - Customisable Forms - Customizable Reports - Decision Support Systems - Document Storage - EMR/EHR - Electronic Signature - Electronic Submission ## Integrations (1 total) - eFax ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Long Term Care Software](https://www.softwareadvice.com.au/directory/4533/long-term-care/software) ## Related Categories - [Long Term Care Software](https://www.softwareadvice.com.au/directory/4533/long-term-care/software) - [Electronic Medical Records Software](https://www.softwareadvice.com.au/directory/8/electronic-medical-record-software/software) - [Assisted Living Software](https://www.softwareadvice.com.au/directory/3950/assisted-living/software) - [Home Health Care Software](https://www.softwareadvice.com.au/directory/4406/home-health/software) - [Clinic Management Software](https://www.softwareadvice.com.au/directory/1447/hospice/software) ## Alternatives 1. [ECP](https://www.softwareadvice.com.au/software/448947/ecp-ehr) — 4.7/5 (153 reviews) 2. [Senior Living Core Platform](https://www.softwareadvice.com.au/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews) 3. [Alora Home Health](https://www.softwareadvice.com.au/software/2085/alora) — 4.5/5 (151 reviews) 4. [InMyTeam](https://www.softwareadvice.com.au/software/257114/inmyteam) — 4.6/5 (85 reviews) 5. [Eldermark](https://www.softwareadvice.com.au/software/344899/eldermark) — 4.6/5 (37 reviews) ## Reviews ### "Devero-Home Health Care Software" — 4.0/5 > **Khimya** | *15 February 2019* | Recommendation rating: 10.0/10 > > **Pros**: Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market. > > **Cons**: The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D. > > Would highly recommend Devero for anyone looking for paperless home health care documentation. ----- ### "Promises, Promises" — 4.0/5 > **Nancy** | *28 October 2020* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency. > > **Cons**: Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed. > > Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet. ----- ### "Consider Other Options" — 1.0/5 > **Carlo** | *30 April 2025* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: It showed promise at first, but it seems like many other EHRs left it behind. It's strongest point was the ability to customize forms and how immunizations can flow directly from administration to the immunization module. > > **Cons**: The overall user interface was not intuitive, lacked substantial reports and dashboards to benefit leadership. Obtaining medical records for legal requests was a pain as you had to download every attached external document one by one, and the caregiver documentation and immunizations separately > > The lack of innovation was concerning. There was a gap between myUnity and the more common ones like PCC and Matrixcare for many years, but it seemed like this system was left behind so much. ----- ### "Netsmart's myUnity Adapts to All our Varied Needs" — 5.0/5 > **Jessie** | *1 December 2020* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity\! > > **Cons**: KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates. > > Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through. ----- ### "Robust EHR" — 4.0/5 > **Peggy** | *29 September 2020* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions. > > **Cons**: Reports, inability to pull the information you want from the record. > > We use this across the continuum of care at our corporation which works well for continuation of care. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.com.au/software/132034/devero-hh?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/132034/devero-hh) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data