Kareo Billing

Pros

I love the layout of Kareo. The dashboard is great and offers a lot of functionality while still looking clean and professional. The clinical portion is great as it shows all the sections of the note on one page. The ability to add and remove sections is also very useful. The interaction checker is nice, but needs improvement. The iPad app is really slick and I preferring using it when adjusting my patients (Chiropractor), as it allows me to quickly tap on each segment I'm adjusting from a list.

Cons

There is very little support for natural products/supplements in Kareo. You CAN make it work, but it's definitely not easy - requiring manually entering every single product you wish to recommend in the "Drug Favorites" section.

Alternatives Considered

Reasons for Choosing Kareo Billing

Switched From

Reasons for Switching to Kareo Billing

Pros

The reporting capabilities and customization of reporting is the most valuable feature to us. We are able to give our clients a more comprehensive view of the financial health of their practice. Contract management reports and analysis reports help us to give suggestions and analyze the data coming in so that providers and practice managers can see how claims are processing and where the money is coming from and going to.

Cons

The ERA enrollment process has been a nightmare. I feel like this process was not adequately described to us, and it has been dramatically more time consuming and labor-intensive than we thought it would be. Customer support has been inconsistent. In some circumstances, the representatives have been very helpful, but in others, they have been disconnected and unable to adequately resolve issues.

Alternatives Considered

Reasons for Choosing Kareo Billing

Switched From

Reasons for Switching to Kareo Billing

Pros

it a goog software for mid level medical or mental health clinics or indviduals.

Cons

It's ok to use this application for mid-level orgnizations but not for large orgnizations and health care agencies.

Pros

The product on the app is ok to use once you set it all up.

Cons

Customer "Support" -
Kareo has a vast support section, but you have to know EXACTLY what to type in to get results that are not buried in 30 other pages of key words. When you try to get answers to your questions, the support people try to assist, but the answer invariably is: here's the link to submit input for upcoming changes - changes that are NEVER implemented.
Billing:
Kareo does not even have a basic way to create an invoice for patient copays that were collected. Patients complain that there is not transparency - and they're 100% correct! The statements don't track the patient payments along with the insurance payments.
Unapplied balances sit in a patient's account for months even though payment was received and processed. This created all manner of problems for paying our providers and our ability to close-out year-end.
Overall:
Kareo requires a browser interface mostly for scheduling/provider SOAP notes and a desktop interface for billing. These are NOT integrated nor synched often enough and you have to bounce between the two to provide patients information about their billing.
There's ability to task in the desktop, but not in the browser. You receive EVERYONE's patient confirmation messages regardless of your role. There's no way to search your messages or even to categorize them or keep them in folders for locating them.
There was no onboarding training for our staff and so NONE of these issues were identified before we started.

Alternatives Considered

Reasons for Switching to Kareo Billing

Pros

We decided to outsource our billing because it was becoming too much to do in house. It also worked out to be cheaper to have Kareo do it. They did a fantastic job and was able to get us in a better spot. Very easy to use.

Cons

There is a big cost to this service. But it is cheaper than a new employee.