--- description: Review of FileHandler Enterprise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: FileHandler Enterprise | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Claims Processing Software](/directory/4761/claims-processing-software/software) > [FileHandler Enterprise](/software/135514/filehandler-enterprise) # FileHandler Enterprise Canonical: https://www.softwareadvice.com.au/software/135514/filehandler-enterprise Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/135514/filehandler-enterprise?page=2) > FileHandler Enterprise is a claims administration software designed to help public entities, third-party administrators and self-insured organizations streamline workflow automation and risk management. Key features include case management, claim resolution tracking, customer management, co-pay and deductible tracking, forms management, policy administration and risk assessment. Insurance carriers using FileHandler Enterprise can set up business rules to automatically generate reports, letters, emails, diaries or notes after completion of each task in order to prevent client losses. Risk managers can use built-in dashboards that can be customized according to individual requirement and export files and images in various file formats, including MS Excel, Word, JPG, PDF, PNG and more. Designed on a Microsoft platform, FileHandler Enterprise enables professional employment organizations (PEOs) to schedule notices about important updates or tasks related to claims and display all activities with date and time stamp. Teams can use the optional imaging tool to upload attachments and images directly to diaries, notes and payments and improve claim reporting. FileHandler Enterprise offers third-party integration with accounting, HR, Payroll, ISO and policy systems to facilitate claims management across various industries. Support is extended via phone, email and web-based training sessions. > > Verdict: Rated **4.7/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 14 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: JW Software - **Founded**: 1989 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: FileHandler Enterprise™ is offered on a per-seat licensing model. We offer a flexible implementation approach tailored to your needs, whether you're seeking a ready-to-use solution or a fully customized setup. For organizations selecting our standard configuration with no data conversion, implementation can be completed in as little as 30 days. To learn more about licensing options, implementation timelines, and support services, contact our team for a personalized consultation. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: US Virgin Islands, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Assessment Management - Audit Management - Audit Trail - Billing & Invoicing - Broker/Agent Portal - Case Management - Certification Tracking - Claims Adjuster Management - Claims Management - Claims Settlement - Claims Tracking - Client Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Claims Processing Software](https://www.softwareadvice.com.au/directory/4761/claims-processing-software/software) ## Related Categories - [Claims Processing Software](https://www.softwareadvice.com.au/directory/4761/claims-processing-software/software) - [Commercial Insurance Software](https://www.softwareadvice.com.au/directory/4760/commercial-insurance-software/software) - [Integrated Risk Management Software](https://www.softwareadvice.com.au/directory/4101/integrated-risk-management/software) - [Incident Management Software](https://www.softwareadvice.com.au/directory/4577/incident-management/software) - [Policy Management Software](https://www.softwareadvice.com.au/directory/4567/policy-management/software) ## Alternatives 1. [A1 Tracker](https://www.softwareadvice.com.au/software/76056/a1-tracker) — 4.9/5 (79 reviews) 2. [Centralpoint](https://www.softwareadvice.com.au/software/93286/centralpoint) — 4.6/5 (9 reviews) 3. [Risk Hawk](https://www.softwareadvice.com.au/software/367718/risk-hawc) — 4.7/5 (42 reviews) 4. [TeamMate](https://www.softwareadvice.com.au/software/163888/standardfusion) — 4.6/5 (39 reviews) 5. [Onspring](https://www.softwareadvice.com.au/software/165475/onspring) — 4.8/5 (105 reviews) ## Reviews ### "A Good Claims System With Wonderful Support" — 4.0/5 > **Frank** | *8 June 2020* | Insurance | Recommendation rating: 9.0/10 > > **Pros**: The support is the best feature. They are personable and quick to respond. You feel connected to them and they seem eager to help you make the best use of their system. > > **Cons**: The version we are on is now considered legacy, forcing a costly upgrade to a newer version in the future. I wish it would have been a progressive upgrade included with the maintenance and support costs, as it is with Microsoft 365 or Adobe Creative Cloud. > > We moved from Riskmaster X which had a black hole of support and it was difficult to get a hold of anyone, even your sales rep. JW Software has been a 180º difference in this. We were hesitant to go with a smaller developer for future development, but that worry was for nothing. We couldn't be more pleased with how our experience with JW Software/FileHandler has been. ----- ### "Excellent Product offered by an Excellent Company" — 5.0/5 > **Jennifer** | *3 June 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Very intuitive and user-friendly. JW has been wonderful with customizing features to suit our specific needs. > > **Cons**: Sometimes it feels that internal testing of enhancements or customizations are not tested internally before being passed on to us. > > Very successful program \& has allowed for enhanced relationships with external parties for auditing and oversight of claims. ----- ### "FH Review" — 4.0/5 > **Beverly** | *8 June 2020* | Insurance | Recommendation rating: 6.0/10 > > **Pros**: Software is easy to use for our employees. > > **Cons**: Dashboard functionality was misleading. We moved to Enterprise for clients but it has taken us a year and we still don't have all of the dashboards our clients requested. Now we have to program upgrades in Legacy (for staff) and Enterprise (for clients). There is no mobile app for inured workers to access claim information. Standard workflow is archaic. ----- ### "NIMBLE RESPONSIVE COMPREHENSIVE USER FRIENDLY" — 5.0/5 > **Victoria** | *3 June 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I was an English Major before Law School I am not tech savvy I use FH every day to assist clients with claims management, statistical analysis and budgeting It is extremely user friendly and the support staff can always help if I need support > > **Cons**: It's hard to find a complaint My staff and I use it Clients access it We use it to do Regulatory Compliance(OFAC HCRA etc) There is a variety of reporting available in canned reports but we also use AD Hoc queries Support Staff is stellar We are moving over to Enterprise this summer and are already excited about the potential as we test\! > > I have used FH since the mid 90s JW Software has been very responsive in adapting FH to increasingly demanding regulatory requirements and has implemented changes to suit our needs ----- ### "FileHandler Enterprise - Best fit solution and amazing support staff...." — 5.0/5 > **Cyndy** | *17 June 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Front end interface is user friendly and easy to navigate. Filehandler is scalable and customizable to fit our multi line type of business. > > **Cons**: Report scheduler is a challenge to work with. A very important feature for us since we have various reports going out to clients and production staff. Patiently waiting for the new release. > > Filehandler supported our transition to paperless and allowed our users to work remotely. JW has great support staff. We have been working with JW for 20+ years. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/135514/filehandler-enterprise?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/135514/filehandler-enterprise) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data