---
description: Review of HCSS Dispatcher Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: HCSS Dispatcher | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Service Work Order Software](/directory/1544/work-order/software) > [HCSS Dispatcher](/software/136822/hcss-dispatcher)

# HCSS Dispatcher

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> HCSS offers dispatch management software designed for transportation, civil, oil and gas and mining companies. It helps users schedule crew and equipment, avoid downtime and delays, automate routine tasks and reduce unnecessary rentals.


HCSS Dispatcher provides a centralized view of all the resources across the company including equipment, small tools and inventory items and even employees. Admins can select and assign tasks to resources to avoid double booking resources.


Users can filter and search specific resources including equipment or employees and set booking statuses. It includes a planner view, which enables users to manage upcoming schedules of crews from a drag-and-drop interface. All employees can receive instant updates via the mobile app about their latest changes in the schedule.


With the Dispatcher map view, users get a graphical and real-time view of the resources on the map. Users can also extract reports on daily schedule, available equipment, total rental cost and resource cost summary.
> 
> Verdict: Rated **4.3/5** by 14 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 14 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: HCSS
- **Location**: Sugar Land, US
- **Founded**: 1986

## Commercial Context

- **Starting Price**: USD 6,700.00
- **Pricing Details**: One-time pricing does not include yearly maintenance or training costs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Dispatch Management
- Inventory Control
- Job Management
- Reporting & Statistics
- Routing
- Scheduling
- Self Service Portal
- Technician Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software)

## Related Categories

- [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software)
- [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software)
- [Service Dispatch Software](https://www.softwareadvice.com.au/directory/411/service-dispatch/software)

## Alternatives

1. [FieldPulse](https://www.softwareadvice.com.au/software/109782/fieldpulse) — 4.6/5 (412 reviews)
2. [BuildOps](https://www.softwareadvice.com.au/software/426830/buildops) — 4.5/5 (151 reviews)
3. [Service Fusion](https://www.softwareadvice.com.au/software/5783/service-fusion) — 4.3/5 (290 reviews)
4. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews)
5. [PestPac](https://www.softwareadvice.com.au/software/3686/pestpac) — 3.9/5 (253 reviews)

## Reviews

### "Excellent Product for Managing Equipment" — 4.0/5

> **Riccardo** | *8 February 2018* | Construction | Recommendation rating: 7.0/10
> 
> **Pros**: Very easy product to manage in's and out's of equipment
Uses MAP technology and can be combined with Telematics
> 
> **Cons**: It can be quite slow at times
Does not fully integrate with E360 for mileage data through telematics

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### "Great Product" — 4.0/5

> **Ryan** | *17 February 2016*
> 
> I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day.  I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working.  Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

-----

### "New User. Already a Fan." — 4.0/5

> **Clair** | *28 January 2016*
> 
> I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

-----

### "Dispatcher Ray's review" — 5.0/5

> **Ray** | *17 February 2016*
> 
> When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected.

Great product and better support

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### "New Dispatcher User" — 5.0/5

> **Ryan** | *8 February 2017*
> 
> We are pretty new to the dispatcher software, but learning how to use it has been great.  Like the rest of the HCSS products, it is pretty straight forward.  We have been able to eliminate our white board and use only this software.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/136822/hcss-dispatcher)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/crm/hcss-dispatcher-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/136822/hcss-dispatcher> |
| en-GB | <https://www.softwareadvice.co.uk/software/136822/hcss-dispatcher> |
| en-IE | <https://www.softwareadvice.ie/software/136822/hcss-dispatcher> |
| en-NZ | <https://www.softwareadvice.co.nz/software/136822/hcss-dispatcher> |

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