--- description: Review of INSIDE Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: INSIDE | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [INSIDE](/software/137005/inside) # INSIDE Canonical: https://www.softwareadvice.com.au/software/137005/inside Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/137005/inside?page=2) > INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard. INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues. INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures. > > Verdict: Rated **4.6/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 41 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Powerfront - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 120.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai - **Available Countries**: Australia, Brazil, Canada, China, Germany, Italy, Japan, Portugal, Spain, United Kingdom, United States ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Attribution Modeling - Audience Analytics - Audience Engagement - Automated Responses - Autoresponders - Behavior Tracking - Behavioral Analytics - CRM - Campaign Analytics - Campaign Management - Canned Responses ## Integrations (3 total) - Salesforce Sales Cloud - Salesforce Service Cloud - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Journey Mapping Tools](https://www.softwareadvice.com.au/directory/4004/journey-mapping/software) ## Related Categories - [Customer Journey Mapping Tools](https://www.softwareadvice.com.au/directory/4004/journey-mapping/software) - [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software) - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) - [Live Streaming Software](https://www.softwareadvice.com.au/directory/4376/live-streaming/software) - [Live Chat Software](https://www.softwareadvice.com.au/directory/4569/live-chat/software) ## Alternatives 1. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1780 reviews) 2. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3050 reviews) 3. [Birdeye](https://www.softwareadvice.com.au/software/86768/birdeye) — 4.7/5 (704 reviews) 4. [Tidio](https://www.softwareadvice.com.au/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1133 reviews) ## Reviews ### "Joy of Inside" — 5.0/5 > **Patricia** | *15 October 2020* | Retail | Recommendation rating: 7.0/10 > > **Pros**: I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary. > > **Cons**: At times there are glitches that need to be fixed when an update is made. > > I quite enjoy using inside. It makes the job easy to do on a daily basis. ----- ### "INSIDE tools review" — 5.0/5 > **Karl Anthony** | *14 October 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: user friendly and no problems with using with my other tools. > > **Cons**: Sometimes slow on response, and I get more than two customers at a time. > > I have been using the tool more than two years and I can say it did the job well done on helping me cater the customers needs with ease of use. ----- ### "There are always rooms for improvements" — 2.0/5 > **sofiane** | *15 October 2020* | Luxury Goods & Jewelry | Recommendation rating: 6.0/10 > > **Pros**: The fact we can see browser history and the integration with the website > > **Cons**: The deployment of new features and cutomization have always problem Integration with Salesforce is not so good ----- ### "PF Inside review - Live chat" — 4.0/5 > **pietro** | *15 October 2020* | Luxury Goods & Jewelry | Recommendation rating: 6.0/10 > > **Pros**: User Interface is intuitive and easy to use > > **Cons**: Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business > > Quite good in terms of exchanges. Not always easy to discuss possible new features implementations ----- ### "Inside tool review" — 5.0/5 > **Prashant** | *18 October 2020* | Banking | Recommendation rating: 9.0/10 > > **Pros**: One of the best tool used to chat with customer, its been 2 days and never faced a latency or outage from inside. Great journey overall > > **Cons**: Features to manually remove or put people on limited > > Great journey overall ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/137005/inside?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/137005/inside) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data