--- description: Review of HR Acuity Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HR Acuity | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Investigation Management Software](/directory/4635/investigation-management/software) > [HR Acuity](/software/137323/hr-acuity) # HR Acuity Canonical: https://www.softwareadvice.com.au/software/137323/hr-acuity Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/137323/hr-acuity?page=2) > A cloud solution purpose-built for employee relations case management and investigations, HR Acuity empowers the world's leading organizations to identify, track and resolve workplace issues consistently and compliantly. HR Acuity enables HR teams and managers to document and manage employee cases efficiently while improving compliance and transparency by centralizing all case information in one secure location — from intake through aftercare. Customizable, best-practice embedded case templates, configurable interview guides and AI-generated questions, writing support and executive summaries ensure thorough, equitable investigations regardless of investigator experience, while in-platform letter templates and automatically generated reports provide standardized court-ready documentation. HR Acuity also equips managers with the guidance and tools they need to handle employee issues consistently and confidently, and empowers employees to speak up through its reporting hotline, accessible online, by phone (AI or live agent) or via SMS in 35 languages across 56 countries. HR Acuity’s AI-powered tools, including olivER™, surface actionable insights, uncover potential risks and help teams proactively address issues before they escalate. AI-powered benchmarking shows how your organization compares to peers by industry and size, while advanced analytics make it easy to track trends, identify patterns and make data-driven decisions that strengthen workplace outcomes — all within the platform. HR Acuity’s AI is enterprise-grade, purpose-built for HR, and designed to support — not replace — your team. It delivers defensible, bias-free case management that drives fair, actionable outcomes while protecting what matters most: Your people and your organization. When you work with HR Acuity, you get a best-in-class implementation team to ensure a smooth onboarding experience, plus ongoing support by phone Monday–Friday 8 am–9 pm ET with 24/7 call monitoring, and standard business hours 8 am–5 pm ET for all other inquiries. Reach out anytime to discuss ER, case management or workplace investigations — we’re here to help. Backed by decades of employee relations expertise and the largest ER dataset in the industry, HR Acuity combines real-world best practices with technology to empower organizations to protect their reputation, build trust and drive better workplace outcomes. > > Verdict: Rated **4.3/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 31 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HR Acuity - **Location**: Summit, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: HR Acuity pricing is based upon number of users or employees. A minimum applies. - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Built-In Database - Case Management - Collaboration Tools - Compliance Management - Configurable Workflow - Contact Management - Corrective and Preventive Actions (CAPA) - Customizable Templates - Data Management - Document Management - Incident Management - Intake Management - Interaction Tracking - Issue Management - Issue Tracking - Knowledge Base Management ## Integrations (10 total) - HRIS - Microsoft Azure - Microsoft Entra Verified ID - NAVEXEngage - Okta - Ping Identity - SAP SuccessFactors HCM - ServiceNow - Workday Financial Management - Workday HCM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Investigation Management Software](https://www.softwareadvice.com.au/directory/4635/investigation-management/software) ## Related Categories - [Investigation Management Software](https://www.softwareadvice.com.au/directory/4635/investigation-management/software) - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) ## Alternatives 1. [Rely](https://www.softwareadvice.com.au/software/399744/rely) — 4.8/5 (13 reviews) 2. [FaceUp Whistleblowing System](https://www.softwareadvice.com.au/software/371928/faceup) — 4.8/5 (45 reviews) 3. [Neocase HR](https://www.softwareadvice.com.au/software/417188/neocase-hr) — 4.3/5 (7 reviews) 4. [XM for Customer Experience](https://www.softwareadvice.com.au/software/94382/qualtrics-customerxm) — 4.6/5 (255 reviews) 5. [Case IQ](https://www.softwareadvice.com.au/software/138289/Case-IQ) — 4.6/5 (11 reviews) ## Reviews ### "Consistent" — 5.0/5 > **Verified Reviewer** | *23 April 2019* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Great for consistent record keeping, easier UX and interface to follow. > > **Cons**: I do not have any cons that I can think of to mention. ----- ### "HR services management made easy." — 4.0/5 > **Manuela** | *22 January 2025* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: The product ensures comprehensive human resource services management and delivers more on time. > > **Cons**: HR Acuity has all the tools required for excellent service delivery. No dislike. > > Acuity software has made it easier for us to conduct interviews and recruitment's and easily manage our workforce ----- ### "Overall good product" — 3.0/5 > **Sharon** | *21 July 2017* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities. > > **Cons**: Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled > > Able to access other cases colleagues worked on User friendly Reporting functionality ----- ### "HR Acuity" — 4.0/5 > **Leslie** | *2 July 2020* | Oil & Energy | Recommendation rating: 8.0/10 > > **Pros**: HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR. > > **Cons**: Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating. > > Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity. ----- ### "Nothing But Love" — 5.0/5 > **Shannon** | *2 July 2020* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA\! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful\! 4) Implementation was a breeze\! 5) Ongoing support community is amazing. > > **Cons**: If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements. > > We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch\! ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/137323/hr-acuity?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/137323/hr-acuity) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data