4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About IDEXX Neo

IDEXX Neo is for the independent veterinarian owner who wants to focus on their patients, not their software. It is intuitive to use and easy to learn, with all the features you need right where you need them. Switching to Neo is easy too, with built-in training that get your staff quickly up to speed. And because Neo is cloud-based, you can use it on any internet-connected device, anywhere. Easy to use, affordable and built to make switching simple: IDEXX Neo is ready to help you.
IDEXX Neo Software - Appointment Scheduler: At-a-glance view of your day, appointment status and type.
IDEXX Neo Software - Patient Record: Neo puts patient information and key tasks right where you need them.
IDEXX Neo Software - Built-in Texting: Text clients right from Neo.
IDEXX Neo Software - Appointment Hover: Review reason for visit or create a consult or estimate with one click.
IDEXX Neo Software - Results Screen: View complete diagnostic history, trend results, share, or access IDEXX Clinical Decision Support.
IDEXX Neo Software - Order Tests: Search the IDEXX Reference Laboratory menu in seconds and add tests with a single click.
IDEXX Neo video
IDEXX Neo Software - Appointment Scheduler: At-a-glance view of your day, appointment status and type. - thumbnail
IDEXX Neo Software - Patient Record: Neo puts patient information and key tasks right where you need them. - thumbnail
IDEXX Neo Software - Built-in Texting: Text clients right from Neo. - thumbnail
IDEXX Neo Software - Appointment Hover: Review reason for visit or create a consult or estimate with one click. - thumbnail
IDEXX Neo Software - Results Screen: View complete diagnostic history, trend results, share, or access IDEXX Clinical Decision Support. - thumbnail

IDEXX Neo pricing

IDEXX Neo does not have a free version but does offer a free trial. IDEXX Neo paid version starts at USD 235.00/month.

Starting Price:
USD 235.00/month
Free Version:
No
Free trial:
Yes

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IDEXX Neo Reviews

Feature rating

Value for Money
4.4
Functionality
3.9
Ease of Use
4.4
Customer Support
4.6
5 reviews of 116 View all reviews
Dave
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/01/2019

Great choice for an affordable price.

Our overall experience has been 9 out of 10. We are very happy with our move from Avimark (big, costly, server-based) to web-based Neo. Once they delivered boarding, we didn't have to have any other applications to manage our hospital. I do wish that other third party application providers were integrating more things with Neo. But I guess that will come as the client base grows.

Pros

The ease of use for our team was the most important. There isn't anything that isn't covered in the "HELP ME" section. You can read the instructions, or you can allow the system to walk you through doing the task. It's very easy to learn and with regular updates the system continues to get better and better. Also, you can't say enough about support. I have been in IT for years. This is the best support team I've ever worked with online. They are friendly, knowledgeable and quick to respond.

Cons

I'd like to see it be a bit more flexible for the client. There are some things I think should be moved to company settings. I don't like that it doesn't handle tax exempt clients, i.e. Rescues and Non-Profits. The reporting could be better, but I understand they are working on reporting now.

Response from IDEXX

Hi Dave, great to hear that your team is finding Neo so easy to use and learn. And thank you for the feedback on improvements. Expect to see a steady stream of new reporting features in 2019, as well as more third-party app integrations.

Replied 18/01/2019
Alexandra
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/05/2020

Great Cloud Based Software!

Pros

We switched from Impromed server based software to Neo cloud based and are extremely happy it. Neo is very easy to use. I loved that our team was able to practice on Neo before our launch date. It made our first day using Neo much less stressful compared to our switch from DVMax to Impromed. The setup for Neo is time consuming but you get to make the software exactly what you want. It has made our charting and billing much more efficient. The consults section is difficult to read through at first but we are getting use to it. The only complaint I would have is that there are not many forms premade in Neo. You have to make them mostly from scratch. It would be nice if we could see what other practices are using and be able to use their premade forms instead of making all new ones. Overall Neo is working great for our 2 doctor small doctor practice. Very happy with the switch!

Cons

-Lack of forms
-Reminders are tedious to set up and understand at first
-Not as many reports as server based softwares

Alternatives Considered

Covetrus Pulse, ezyVet and DaySmart Vet

Reasons for Choosing IDEXX Neo

We wanted a cloud based software that was easier to use.

Switched From

Covetrus Impromed

Reasons for Switching to IDEXX Neo

Easier to use. Modern look. Trust Idexx company.

Response from IDEXX

Hi Alexandra, thanks for your endorsement of Neo, and for your suggestions!

Replied 03/08/2020
John
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
2
Ease of Use
4
Customer Support
2

3
Reviewed on 14/09/2021

Optimistic when I purchased it but disappointed in development

I bought into Neo when it was starting out. I expected some growing pains and in a few years it became a useful piece of software. Now, development has come to a virtual standstill. Releases are months apart and include one of two items: minor fixes (that sometimes introduce new bugs) and money-making opportunities for Idexx through integrations. The long-awaited reporting functionality is vaporware.

Pros

It is easy to teach people to use. The default invoices are pretty. The e-mail reminders seem to run fine and the lab work is integrated to where it tells the lab station to run a test and records the result afterwards.

Cons

There is no customization of reports. The reports that do exist are oddly named and often do not have what you need.

Workflow is totally absent. Everything requires many clicks, and the best way to work is usually to have many browser tabs open so that you can access everything you need.

Improvements are few and far between even as pricing is increasing.

Alternatives Considered

Covetrus Avimark and Cornerstone Software

Reasons for Choosing IDEXX Neo

I wanted cloud-based software so I could write notes at home, and the previous software crashed too often and was difficult to use.

Reasons for Switching to IDEXX Neo

Pricing, ease of use, and the promise of improvement of the product.

Response from IDEXX

Hi John, thanks for taking the time to leave this review. We devoted the most recent Neo monthly webinar to reports, and we will make sure a recording of that gets to you; let us know if that helps address some of your concerns. We know our customers depend on us to continuously improve Neo so it anticipates their needs, which is why we've kept up our schedule of bi-weekly enhancement releases, and created an easy-to-use enhancement request portal.

Replied 22/09/2021
Tammy
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2023

Very Easy to Use

Wonderful

Pros

It has been very easy to train new staff on this program and I like that fact of being able to suggest new ideas in improving the software. I feel like the users voices are heard.

Cons

Just that I wish that it would intergrate with more products, but I am sure that will change since it is a newer software.

Alternatives Considered

ezvetpro and Covetrus Impromed

Reasons for Choosing IDEXX Neo

We needed a newer software

Switched From

Covetrus Impromed

Reasons for Switching to IDEXX Neo

We liked the customizing aspect of creating templates and charges, being able to vote for changes/improvements to the software, and the easiness of using the software.
Amanda
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 08/11/2021

Neo was the change we needed during this pandemic time

Once everyone got the hang of it Neo went pretty smooth, the users from cornerstone dragged at the beginning.
I wish the rx tab would automatically add the script into the rx history VS allowing labels printed but not “proscribed” we constantly fight w the drs over this!!!

Pros

Having Neo definitely allowed us to continue and push through the pandemic curbside. The program slowed us to work remotely when needed.

Cons

The analytics that we had in cornerstone from a management standpoint were much better.

Response from IDEXX

Hello Amanda, very glad to hear that Neo helped make your transition to curbside service easier, and that it allowed you to work remotely when needed. We really like your suggestions, please don't hesitate to add them to the Neo Idea Portal!

Replied 16/11/2021

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