--- description: Review of Medallia Experience Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Medallia Experience Cloud | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Loyalty Software](/directory/4383/customer-loyalty/software) > [Medallia Experience Cloud](/software/140518/medallia) # Medallia Experience Cloud Canonical: https://www.softwareadvice.com.au/software/140518/medallia Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/140518/medallia?page=2) > Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities. Medallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement. Medallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures. > > Verdict: Rated **4.5/5** by 33 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 33 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Medallia - **Location**: San Francisco, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: USD 5.00 - **Pricing Details**: Contact Medallia for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Brazil, Canada, Chile, Colombia, Ecuador, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Mexico, New Zealand, Poland, Singapore, Spain and 3 more ## Features - 360 Degree Feedback - API - Action Management - Activity Dashboard - Anonymous Feedback - Benchmarking - CRM - Chat/Messaging - Collaboration Tools - Communication Management - Complaint Monitoring - Customer Profiles - Customer Segmentation - Customer Surveys - Customizable Reports - Customizable Templates - Dashboard - Data Analysis Tools - Data Import/Export - Data Visualization ## Integrations (15 total) - Contentsquare - Fullstory - Google Maps - Jira - Lockdown & Crisis Communication Platform - Marketo Engage - Medallia Digital Experience Analytics - Quantum Metric - Salesforce Sales Cloud - ServiceNow - Slack - Tableau - Twilio - Workplace from Meta - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) ## Related Categories - [Customer Loyalty Software](https://www.softwareadvice.com.au/directory/4383/customer-loyalty/software) - [NPS Software](https://www.softwareadvice.com.au/directory/4116/nps/software) - [Survey Software](https://www.softwareadvice.com.au/directory/4503/survey/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) ## Alternatives 1. [UmfrageOnline](https://www.softwareadvice.com.au/software/449992/Enquetes-Maken) — 4.6/5 (1553 reviews) 2. [Google Forms](https://www.softwareadvice.com.au/software/179230/google-forms) — 4.7/5 (11363 reviews) 3. [SurveyMonkey](https://www.softwareadvice.com.au/software/157864/surveymonkey) — 4.6/5 (10426 reviews) 4. [Jotform](https://www.softwareadvice.com.au/software/433821/jotform) — 4.7/5 (2794 reviews) 5. [Typeform](https://www.softwareadvice.com.au/software/324633/typeform) — 4.7/5 (945 reviews) ## Reviews ### "Great for customer feedback" — 5.0/5 > **Kelly** | *8 March 2026* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: The feedback from customers and the ability to rank our performance and acknowledge the associate. Also, if it was a complaint, we had the chance to fix what was wrong > > **Cons**: There were times that reviews were not credited onto our account. There were a couple complaints from customers that the survey was too long. > > We used the feedback to improve service, ability to contact customer and offer a discount on next meal and acknowledge our associates for a job well done or help them improve. ----- ### "Advantage and Disadvantage of Medallia" — 4.0/5 > **Ryan** | *18 June 2024* | Human Resources | Recommendation rating: 8.0/10 > > **Pros**: I like the way it shows simple dashboards and quick reports about NPS, Satisfaction Rate, and Verbatims. > > **Cons**: Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter. Instead, it only shows by hiring manager. We just think that Medallia is somehow not that flexible in giving us power to tweak the existing reports. ----- ### "High Total Cost of Ownership" — 3.0/5 > **Verified Reviewer** | *21 February 2019* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: It just works once extensive setup is in place. > > **Cons**: Very expensive to run. Medallia's model is based on maximising Medallia consultancy - even for simple things like adding new touchpoints, help requests, simple customisations. I prefer cloud based services that gives much more control to the customer. ----- ### "Medallia wins again" — 5.0/5 > **Verified Reviewer** | *27 August 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace > > **Cons**: There is no tutorial or training given in my company on how to use this it’s sinker swim and that may be directly related to my management and not others in the company remember management sets the tone and ease of the work environment > > Medallia is a magnificent product geared to reach your maximum customer service potential in your business if you’re a large corporation it’s a mistake not to use this service ----- ### "Manage Customer Relations in One Place" — 4.0/5 > **Verified Reviewer** | *13 July 2021* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: I like that all the customer reviews are in one place and I am able to reply to them on the website. I also like the analytics that are provided. These analytics can also be exported, so I can apply advanced statistics on any of the data with Python if I wish to. The user interface is also modern and information is mostly easy to find. > > **Cons**: I wish there were more statistical analysis done within the website. I would like to see predictive analysis calculated for the business. This is very important for hotels and other businesses. I can export the data and do it myself, but having it done in Medaliia would be very convenient. > > I am overall very satisfied with Medallia. It is perfect for dealing with customer relations across numerous websites. There is also a lot of data provided which can be useful to the organization. The interface makes the experience for the user good as information is presented well and is easy to find. The app is also a must get as it sends you a notification after a review has been left. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/140518/medallia?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/140518/medallia) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data