About Mention

Founded in 2012 in Paris, Mention is a real-time Media Monitoring and Social Listening solution for SMB's and Enterprises that operates in more than 125 countries. By offering a robust set of tools at an affordable rate, we help thousands of businesses optimize their monitoring and listening efforts while ensuring the best return on investment. With more than a billion sources crawled on the web (news, forums, review sites, websites...) and social networks (LinkedIn, Twitter, Facebook, TikTok...), we enable thousands of customers to be alerted as soon as a topic of interest is mentioned online. Whether you want to identify what's being said about your brand or your product to improve your reputation, monitor and strengthen your market position by analyzing your competitors' every move, or identify movements in your market, Mention will be there to support you! Start your 14-day free trial or talk to our experts by booking a demo!
Mention Software - Mention's alert creation. A Mention alert is a query. This allows you to precisely define the content you wish to monitor.
Mention Software - Mention's feed. This is where you'll find all your mentions. You can filter them, classify them, export them, assign them, share them...
Mention Software - Mention's reports. Our reports give you access to all the KPIs relating to your alerts. Volume, sentiment, reach, geographic coverage... You can even compare two alerts together, as in this example with two players in the electric vehicle market.
Mention Software - Mention's Quickchart. Our module lets you create graphs on the fly without having to create a full report.
Mention Software - Mention's Alert overview. Directly in your Feed or sent to your mailbox, access an AI-generated summary of the latest mentions collected by Mention, along with several KPIs such as changes in volume, sentiment or the main sources of mentions coll
Mention video
Mention Software - Mention's alert creation. A Mention alert is a query. This allows you to precisely define the content you wish to monitor. - thumbnail
Mention Software - Mention's feed. This is where you'll find all your mentions. You can filter them, classify them, export them, assign them, share them... - thumbnail
Mention Software - Mention's reports. Our reports give you access to all the KPIs relating to your alerts. Volume, sentiment, reach, geographic coverage... You can even compare two alerts together, as in this example with two players in the electric vehicle market. - thumbnail
Mention Software - Mention's Quickchart. Our module lets you create graphs on the fly without having to create a full report. - thumbnail
Mention Software - Mention's Alert overview. Directly in your Feed or sent to your mailbox, access an AI-generated summary of the latest mentions collected by Mention, along with several KPIs such as changes in volume, sentiment or the main sources of mentions coll - thumbnail

Mention pricing

Mention does not have a free version but does offer a free trial. Mention paid version starts at USD 41.00/month.

Starting Price:
USD 41.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Mention

Mention Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.7
Customer Support
4.7
5 reviews of 290 View all reviews
Enes
Enes
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 14/01/2025

Comprehensive and Advanced Social Monitoring Tool

The customer support is good and very comprehensive. Since we want to adopt a medium/basic level monitoring tool, we decided to move forward with another one. If it is very important to listen to social and track branding, you can feel confident. It makes me feel it's a bit too much for the B2B companies if their first time to use that kind of tools.

Pros

They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs. You can collaborate with the team easily, and automated queries make a difference if you want to go deeper.

Cons

It's hard to manage the mentions at the first adoption stage. It's hard to set this tool up since it is a more advanced monitoring tool.

Alternatives Considered

Sprout Social and Brand24

Reasons for Switching to Mention

Because of its source and because it's a well-known one in the market. They helped me a lot while setting up and their customer support has unique approach.
Ashwaq
  • Industry: Public Relations & Communications
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 20/01/2023

So far the best tool and it has been with me since 2015!

The most successful tool which has enhanced our offerings as an agency for online news and mentions across all private and public companies and governmental entities who usually use heavy tools like Sprinklr, Lucidiya, meltwater etc.

Pros

The software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times

Cons

The only thing is modifying reports to a certain hour not date only.

Alternatives Considered

Sprinklr and Meltwater

Reasons for Choosing Mention

Poor customer service and over promises during the discussion

Reasons for Switching to Mention

Value vs. investment and the account manager
Verified Reviewer
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
2

2
Reviewed on 22/01/2024

Hard to decide whether it's worth it

Pros

They have the most robust presentation of all the different things/ways/ideas you would need to monitor on social media. Their dashboard looks like an airline cockpit--that level of complicated.

Cons

Way too much money for something we could pay an intern to do. Nickel and diming for every little thing.

Mohammed
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

4
Reviewed on 06/07/2021

the perfect tool to allow you stay informed on your performance, and stay ahead of looming...

Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible.

Pros

I guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.

Cons

Some elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.

Alternatives Considered

Sprout Social, Digimind and Awario

Reasons for Switching to Mention

We end up using them in combination and based on the specific needs of a given project or campaign.
Kristi
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 10/09/2019

Mention gets all the mentions

Back in the day, we’d monitor news with Google Alerts which was obviously a terrible idea. Mention picks up stuff lightning fast and it’s incredibly affordable if you're on a budget and looking to get in to more serious media monitoring. I can’t recommend Mention enough as a user-friendly, cost-effective, thorough solution. It also offers more advanced options for when your budget or need increases.

Pros

It’s a cost-effective, in-depth monitoring solution.

Cons

I wish more features were available to base plans, even on an a la carte basis.

Alternatives Considered

Meltwater

Reasons for Switching to Mention

Meltwater was far too expensive and incredibly restrictive as far as terms and conditions. Beware of auto-renewal.

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