4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About New Relic

New Relic is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. The solution enables engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.
New Relic Software - New Relic One Application Performance Monitoring
New Relic Software - New Relic One Explorer
New Relic Software - New Relic One Pixie
New Relic Software - New Relic One Lookout
New Relic Software - New Relic Instant Observability
New Relic video
New Relic Software - New Relic One Application Performance Monitoring - thumbnail
New Relic Software - New Relic One Explorer - thumbnail
New Relic Software - New Relic One Pixie - thumbnail
New Relic Software - New Relic One Lookout - thumbnail
New Relic Software - New Relic Instant Observability - thumbnail

New Relic pricing

New Relic has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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New Relic Reviews

Feature rating

Value for Money
3.9
Functionality
4.5
Ease of Use
4.2
Customer Support
4.2
5 reviews of 174 View all reviews
Darshan
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5
Reviewed on 06/12/2019

One stop solution for all your APM need

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pros

Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Cons

New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

Gagan
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 21/08/2018

Good tool to monitor your application and it's performance

We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Pros

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.

Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.

Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.

It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Verified Reviewer
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
1
Customer Support
3

3
Reviewed on 24/08/2022

UI/UX and Pricing models have improved but deployment is a nightmare

We had evaluated NewRelic several years ago but the product was too complex and unstable. At the time, pricing had also became very complex and it was hard to predict how much you would pay.

We were excited to give it another try, and were happily surprised by the improvements, both in terms of pricing transparency and UI/UX (only if you use the "new" design though).

However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL + Node), it became a nightmare. The agent installation was buggy, multiple services were not discovered properly. We had to install the MySQL agent manually, and the step-by-step guide was outdated. After a successful installation, we still did not receive any MySQL-related data.

After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online. Instead, you have to go through a knowledge-base, and kindly ask assistance from a moderator (e.g. you don't even have access to a Support ticket system).

Our understanding is that NewRelic did their best to revamp their product but they are suffering from 10 years of product additions/modifications and most likely the only way to resolve that would be for them to start a brand new product from scratch or acquire a smaller player in the space who gets it.

Pros

- Clearer and unified pricing, easier to understand than other platforms
- "Clean" UI if you use their new design

Cons

- Deployment was a total nightmare
- Documentation is not up-to-date
- Can't close your Account nor reach out to Support to do so
- Uninstall guide is incomplete and actually messed up with our systems

Alternatives Considered

Datadog

Reasons for Switching to New Relic

Pricing transparency
Happy
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/07/2023

Best full stack observability tool

One of the best tool I have came across.

Pros

Best Things About New Relic:Application Performance Monitoring (APM)Infrastructure MonitoringReal-Time InsightsEnd-to-End VisibilityAlerting and NotificationsIntegration and CompatibilityData Visualization and DashboardsScalability and FlexibilityInsightful Reports and AnalyticsDevOps Collaboration

Cons

Limited Free PlanData Retention PoliciesSupport Response TimesIntegration Limitations

Alternatives Considered

Datadog

Reasons for Switching to New Relic

Easy to use.
Michael
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 29/05/2022

One Stop Server/App/Website/etc Monitoring

Pros

I love this product! I have always had the free tier and it has so much many features. I don't know how they do so much for the free tier. I use the realtime app monitoring (APM) the most, to see current traffic as well as checking for slow apis and why they are slow. The second most used tool is to monitor my actual server (Host). Then of course I can't forget the essential and anxiety removing notification system that will tell me as soon as whatever I don't want to happen and set up an alert for, happens. This has saved me and my customers a few times already. Thank you for a great product! :)

Cons

I would love to upgrade to the paid version, but, so far, it is too expensive. I wish there were a starter tier, or even a supporter/love your product tier.

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