About InSync Healthcare Solutions

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes. Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device. InSync’s platform is flexible across a variety of medical specialties, including mental health, substance abuse, OB/GYN, physical and speech therapy, pediatrics and primary care practices. ONC certified. Spend more time with your patients, not your EHR.
InSync Healthcare Solutions Software - InSync Dashboard
InSync Healthcare Solutions Software - InSync appointment scheduling
InSync Healthcare Solutions Software - InSync configurable encounters
InSync Healthcare Solutions Software - InSync patient information
InSync Healthcare Solutions Software - InSync Dashboard - thumbnail
InSync Healthcare Solutions Software - InSync appointment scheduling - thumbnail
InSync Healthcare Solutions Software - InSync configurable encounters - thumbnail
InSync Healthcare Solutions Software - InSync patient information - thumbnail

InSync Healthcare Solutions pricing

InSync Healthcare Solutions does not have a free version.

Starting Price:
Not provided by vendor
Pricing Details:
Contact InSync for pricing information.
Free Version:
No
Free trial:
N/A

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InSync Healthcare Solutions Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.3
Customer Support
4.7
5 reviews of 286 View all reviews
Melissa M.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2022

Great experience

The building and launch process has been great. I had a weekly meeting with [SENSITIVE CONTENT] that was driven by what we needed as a practice. Everything was individualized for our practice. If there was an area that insync didn't have she took notes to pass on for possible enhancements later on.

Pros

Everything is one space- the EHR is very intuitive when navigating. We were able to reduce platforms and migrate to one platform for our admin team. The training on use and support for the implementation has been a wonderful experience even after launch.

Cons

Google calendar integration- this is difficult to manage with multiple calendars and spaces. My therapists and admin team need to manage two calendars and ensure they are up to date at all times--> this is a little frustrating.

Ayisha C.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 11/05/2022

One stop shop EMR

Our implementation guys, [SENSITIVE CONTENT]and [SENSITIVE CONTENT]were great. [SENSITIVE CONTENT]our trainer was absolutely incredible and support calls have been so good. They are really responsive. The appointment reminders contact was not a good experience, hard to get a meeting to get those fixed. Also the EDI contact was not helpful in resolving our enrollment issues. We made it through mostly on our own, but that was a very frustrating process compared to our old system.

Pros

All features in one system. Faxing, e-prescribing, PMP, billing, scheduling, ect. all in one. The ability to edit and create what we need. I love the ease of sending and receiving forms to patients, I love the fax integrated and able to save and upload so easily. I LOVE the to do option to coordinate between staff for medication issues and testing referrals. The med team is a big fan of the PMP inclusion. The front staff really likes the kiosk for patients who did not do paperwork prior to coming in. The patient portal is also so much better that we had before. We love the facesheet, it has become our new go to. The customizability of the dashboard. Assessment options already included that we can easily send out to patients and when they come back already scored. Ease of creating patient groups.

Cons

Billing not being current without the encounter closed. That is a huge issue with having a current bill at check in as we need to be able to more easily have a current charge at check in that includes that days encounter. Compatibility with IPads are such that makes them not a good match and that has been disappointing. We had some providers who bought one planning to use that and found you cannot hover over icons with an ipad. Not having an easy no show fee option and having to "bill that" instead of just quickly and easily adding a fee from the schedule at check in. Not seeing the phone number for the patient on the appointment scheduler when you hover over the appointment. The Payors/EDI enrollment process was very difficult compared to Therapy Notes. The inflexibility in the scheduler, I understand having those in blocks but it is a hassle to have that so strict. Speed between screens. The time it took for me and a few admin people to implement this system. I did not realize at the beginning what I was in for in regards to time and it was really tough to juggle with the regular needs of operating.

Alternatives Considered

athenaOne

Reasons for Choosing InSync Healthcare Solutions

The practice grew to a size and with different locations we needed a system that was all inclusive so I can manage easier. We were using MD toolbox for prescribing, FormDr. to send out patient forms, Therapy notes for billing and notes and such, and Metrofax to efax. So we needed to put everything under one.

Switched From

TherapyNotes

Reasons for Switching to InSync Healthcare Solutions

Better for behavioral health. We needed to be able to have groups and the others had behavioral health but lacking some of those features like group and built in assessments.
Brittany E.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
2
Ease of Use
1
Customer Support
0

2
Reviewed on 17/01/2020

Highly disappointed in this product; if on the fence, look elsewhere

I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.

How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Pros

Implementation team was kind and helpful when on site.

Cons

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations.
2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work.
3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
4. Whenever there were updates, so many things would change, it was like learning the system all over again.
5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where.
6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Kyle C.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 05/03/2022

Great software, needs some minor improvements

The software just works. There are very few glitches and overall it is clearly engineered to be fast to use. The EHR part for providers and nurses/assistants is fantastic and much quicker than anything I've used outpatient before.

Pros

PM/billing integration is nearly seamless. Superbill items carry over to claims very easily. This will reduce the workload of our biller once we have fine tuned the system to our needs.

Cons

The front desk/check in process could use some refinement to make the process faster, and suggestions to do so have been submitted as "enhancement requests." It appears that they do add the enhancements over time.

Alternatives Considered

NextGen Office and athenaOne

Reasons for Choosing InSync Healthcare Solutions

Amazing charts PM integration was pretty terrible even in their advertising. We did not use it. However, the EHR side is wrought with bugs and constant stoppages during all workflows made the system unstable and nearly unusable. We had to change at almost any cost after their last update.

Switched From

Amazing Charts

Reasons for Switching to InSync Healthcare Solutions

Prior experience proved a poor go live with athena, plus it always felt slow and boggy. It forced the provider to do almost everything, which is inefficient. Prior experience with nextgen suggested a slow/boggy EHR experience. No knowledge of the PM side.
Raschid S.
  • Industry: Mental Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/03/2022

Bringing your workflow InSync.

The team that was assigned to AGS Programs have been nothing but professional to all of us. We greatly appreciated their assistance with navigating this new system. We are happy to be apart of the InSync Family.

Pros

I like how we could include all of our programs and services to one platform. I also like the client portal because it helps to get information to the consumers fast and secure.

Cons

It has been small glitches that needed to be fixed however it was expected while working through the new system. Nothing negative to report.

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