Ooma Office

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Ooma Office

Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team collaboration. With Ooma Office, there are no contracts or long-term commitments. This makes it easy for businesses to scale it's office phone system with Ooma as your team expands. An easy-to-use and intuitive cloud admin portal allows you to customize the service including hold music, personalized greetings and menus, and even offers a free mobile app for your iPhone or Android device. Additional features such as video conferencing, call recording and voicemail transcription are available with Ooma Office Pro. Customers have their choice of hardware – conventional analog phones, IP phones, virtual service through the Office for Mobile app, or any combination of the three. Ooma provides 24/7 Customer Support over-the-phone and for additional assistance, there are product tutorials, live chat and other online resources available.
Ooma Office Software - Ooma Customer Dashboard
Ooma Office Software - System Settings
Ooma Office Software - Customize Virtual Receptionist
Ooma Office Software - Ooma Customer Login
Ooma Office Software - Call Transfer Capabilities
Ooma Office Software - Mobile App Dialpad
Ooma Office video
Ooma Office Software - Ooma Customer Dashboard - thumbnail
Ooma Office Software - System Settings - thumbnail
Ooma Office Software - Customize Virtual Receptionist - thumbnail
Ooma Office Software - Ooma Customer Login - thumbnail
Ooma Office Software - Call Transfer Capabilities - thumbnail

Ooma Office pricing

Ooma Office does not have a free version but does offer a free trial. Ooma Office paid version starts at USD 19.95/month.

Starting Price:
USD 19.95/month
Free Version:
No
Free trial:
Yes

Alternatives to Ooma Office

Comcast Business VoiceEdge

Comcast Business VoiceEdge is a VoIP solution that helps businesses in the manufacturing, professional services and...

Ooma Office Reviews

Feature rating

Value for Money
4.6
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 242 View all reviews
Alexis
Alexis
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2020

Love the mobile application along with the desktop application

My overall experience has been amazing. You get a professional quality phone system with the same exact pricing as our previous analog phone system.

Pros

With the mobile phone application, it is extremely easy to disguise my personal cell phone number with our company phone number. The mobile application also has a built-in text message feature with unlimited ability to send and receive messages.

As to the desktop application, the ability to place and receive phone calls, text messages, and send faxes really makes the Ooma platform ideal for small businesses such as ours.

Cons

The only thing that I do not like about the software is some of the features with respect to the tutorials that Ooma has available to ensure the staff becomes familiar and comfortable with the use of the program. There are several features such as Call Park, Call Flip, and a few others.

While these features are amazing in theory they are somewhat difficult to learn how to use them.

Amber
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

Easy Setup, Inexpensive

Pros

The initial setup was easy. The cost for the system was inexpesive, and the monthly service fee is low.

Cons

Nothing. Everything went smoothly and as expected.

Alternatives Considered

RingEX and GoTo Connect

Reasons for Choosing Ooma Office

Equipment and service fees were vey high, customer service was a hassle.

Switched From

AT&T Workforce Manager

Reasons for Switching to Ooma Office

Simple to choose equipment and plans, price was good for the features we wanted.
Joseph
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/10/2024

Get Ooma for Phones and Communications

very good - easy administration - responsive customer service

Pros

full communications stack with fair pricing

Cons

can sometimes be a little glitchy - what comms platform isn't though

Alternatives Considered

RingEX, Zoom Workplace and Microsoft Teams

Reasons for Choosing Ooma Office

better stack and pricing - easier to use with multiple phone numbers/people

Reasons for Switching to Ooma Office

better stack and pricing - easier to use with multiple phone numbers/people
Jordan
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 15/10/2024

The free trial is a scam

With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable) and then your 14 day free-trial starts. There is no such thing as a free-trial they are offering unless you are okay with paying for the $55 to test out the product.

I only went ahead with paying the activation fee anyways because I thought everything I was being told by the Ooma representative was true. But turns out everything I was told was not true at all. I told him I needed the application to be able to have different area codes when I call because I do business in different Provinces and States in Canada and USA. I told him how I was switching from using five9 and Kixie and he was very adamant that Ooma does the same exact thing but a lot cheaper.

Once I activated the account and started testing it out I called their 24/7 customer service line to ask about how to change the number to match the area code to the Province or State I am calling to. She told that Ooma does not work that way so she had informed me where on the website I would be able to add additional phone lines to change the area code. She had specified to me that it would not charge me anything and that I could add as many additional phone numbers with different area codes as I wanted to. I added 15 different additional phone lines and I was charged $15 per each line even though I was told very clearly by the customer service representative I was not going to be charged anything.

After multiple calls and multiple hours of waiting and arguing with them about wanting my money back. I did eventually speak to someone that did say they were able to process my refund and to cancel my service.

If your line of work is okay with just having one number for business and then one for an office line. Then Ooma would be a good choice for you just based off the price point.

Pros

The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors.

Cons

The free trial is a complete scam I have used different business calling solutions applications and they would give a 7 day or a 14 day free trial and they do not charge you unless you are fully satisfied with the trial and ready to give payment. With Ooma you have to pay for a $55 activation fee to set up your account (that is non-refundable). How can you claim your company is offering a free trial if you have to pay $55 to use their product.

You only get 2 phone lines to call from and each additional line you want to add is an extra $15 charge. It says nowhere on their website that you will be charged $15 to add an extra phone line, nor does it give you a warning saying "Are you sure you want to purchase this additional line for $15". I only found out they charged me because I got an email receipt for the 15 different phone lines I added that I wouldn't have ever known I was being charged for if I never was sent an email receipt.v

They claim to have 24/7 customer service line dedicated to be able to assist users at anytime. In my experience I dealt with long wait times to get a hold of anybody and when I did speak to someone about my frustration about the additional phone lines being charged. I would be told that they couldn't do anything as I am calling non-office hours they are only open from 9am-7pm EST anytime after that you will reach someone that is located in The Philippines and they can't deal with cancellations or refunds.

Nathan
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 18/09/2024

Glad we switched, but minor issues

Their sales team was very persistent and informative. Set up was simple once we got around to doing it. However, we have had to contact customer support, several times due to device issues. Good news is that their customer support is very responsive. But there are still a few minor issues have not been resolved.

Pros

It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.

Cons

For some reason, we don’t get an alert notification on the phone itself when there’s A voicemail.
We’ve had several glitches with the phones eg. Call Park that we had to contact customer support for. Customer support was very helpful. Most of the issues have been resolved. They required a firmware update. Hopefully we can get the rest of the minor issues resolved soon.

Alternatives Considered

Nextiva

Reasons for Choosing Ooma Office

Price and ease of use. Overall, it’s been good. But, we’ve had several glitches that were not present on a landline.

Switched From

CenturyLink

Reasons for Switching to Ooma Office

Shorter term contract was required and better ratings

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