--- description: Review of Lyssna Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lyssna | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Lyssna](/software/144529/usabilityhub) # Lyssna Canonical: https://www.softwareadvice.com.au/software/144529/usabilityhub Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/144529/usabilityhub?page=2) > Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences. Lyssna is a complete research platform, offering a broad range of testing features including: Five second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw. First click testing - Measures how well users can navigate a design by asking them to click on specific elements. Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers. Navigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress. Prototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship. Card sorting - Use both open and closed card sorting to discover how to organize and label your content in a way that makes sense to your audience. Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why. Preference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question. Participant recruitment - Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics users can target. Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars, add co-hosts, and integrate Zoom to auto-generate meeting links. Recruit from your own users or the Lyssna Panel, track participants in one place, and store and analyze all feedback. Screeners: Make sure that you’re gathering feedback from participants who meet your specific criteria. Recordings: Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites. Spaces and Wallets: Organize research by team or project while managing budget allocation in one place. The benefits of using Lyssna? Save time and money Identify audience preferences early so you can focus on what’s most likely to succeed. Catch design issues early to avoid costly changes later. Improve user engagement With insights gained from Lyssna, you can make informed decisions and create more engaging, user-friendly experiences. Increase conversion rates Optimize design and messaging based on user feedback to increase conversions and revenue. Enhance team collaboration With Lyssna, your team can easily share feedback and insights, improving communication and collaboration. Return on investment According to a study by Forrester, every $1 invested in UX returns $100—an ROI of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016. Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights. > > Verdict: Rated **4.6/5** by 86 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 86 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lyssna ## Commercial Context - **Starting Price**: USD 0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Lyssna is available across 4 pricing plans, as outlined below: Free - For initial research Starter - For $99/month (monthly billing) and $82/month (annual billing) Growth - For $199/month (monthly billing) and $165/month (billed annually) Enterprise - Contact Lyssna for a custom quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, Denmark, Netherlands, New Zealand, Norway, United Kingdom, United States ## Features - A/B Testing - Access Controls/Permissions - Alerts/Notifications - Audience Targeting - Behavior Tracking - Categorisation/Grouping - Commenting/Notes - Conditional Logic - Conversion Rate Optimisation - Customer Experience Management - Customer Segmentation - Customisable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Import/Export - Data Visualization - Demographic Data - Drag & Drop - Email Reminders ## Integrations (4 total) - Figma - Google Calendar - Microsoft Outlook - Microsoft Teams ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Market Research Software](https://www.softwareadvice.com.au/directory/4222/market-research/software) ## Related Categories - [Market Research Software](https://www.softwareadvice.com.au/directory/4222/market-research/software) - [Prototyping Tools](https://www.softwareadvice.com.au/directory/4364/prototyping/software) - [UX Software](https://www.softwareadvice.com.au/directory/4258/ux/software) - [User Testing Software](https://www.softwareadvice.com.au/directory/4651/user-testing/software) ## Alternatives 1. 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Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular > > **Cons**: Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap > > Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly. ----- ### "Nice tool, great customer support, some complaints" — 4.0/5 > **Cat** | *10 February 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time. > > **Cons**: The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything. ----- ### "A Beautiful tool, but hard to leverage in practice" — 2.0/5 > **Gretchen** | *21 January 2025* | Design | Recommendation rating: 3.0/10 > > **Pros**: Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy\! > > **Cons**: The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process. > > Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch. ----- ### "Lyssna: Great unmoderated research tool" — 5.0/5 > **Verified Reviewer** | *6 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: This is super easy to set up for unmoderated tests. I can go from idea to feedback in under an hour. It has great variety of test types, which is perfect for validating UI decisions quickly. There's clean reporting visuals that make stakeholder communication easy, and it integrates SO well with figma > > **Cons**: Analytics are good but not deep, I'd like richer sentiment tagging. Pricing can scale quickly if you run frequent testing with large panels. No built in moderated testing or live interviews. I wish there was more UI customization for the tagging. > > Lyssna is fantastic for quick, lightweight validation during the design process. It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack ----- ### "Quick and easy way to get the pulse of your product" — 5.0/5 > **Verified Reviewer** | *7 January 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: Lyssna is quick and easy to use. They have put visible effort into the user experience. The tests you can do are presented as an attractive menu with a short description. These tests can then be easily combined into larger tests, combined with a suite of question types, so you can get further details from the user. > > **Cons**: Despite its many advantages, it is meant for small-scale work and not larger research projects. The ability to source your own participants is useful, but the Lyssna-provided panel can be spotty sometimes, with people who are clicking through as quickly as possible and giving random characters as question answers. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.com.au/software/144529/usabilityhub?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/144529/usabilityhub) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data