--- description: Review of CFN Insight Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CFN Insight | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [CFN Insight](/software/145225/cnf-insight) # CFN Insight Canonical: https://www.softwareadvice.com.au/software/145225/cnf-insight > CFN Insight is a cloud-based solution that helps businesses utilize journey maps to manage customer touchpoints and improve overall client experience. Professionals can assign key metrics to multiple business owners, track the progress of goals via scorecards and export generated cards in PDF format. CFN Insight allows enterprises to collect information from various customer surveys and share them with colleagues or internal/external stakeholders, improving collaboration across the organization. Managers can assess several factors such as revenue, margins or churn/retention rates to generate analytical reports and gain insights into potential financial outcomes. Additionally, it lets users back up and store critical data in the system for future reference. CFN Insight enables businesses to create journey maps using predefined templates. Pricing is available on request and support is extended via phone and an inquiry form. > > Verdict: Rated **3.5/5** by 2 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 2 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CustomerFirst Now - **Location**: Englewood, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: USD 99.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Please contact CustomerFirst Now for more pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, United States ## Features - Action Management - Behavioral Analytics - Collaboration Tools - Communication Management - Conversion Tracking - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Journey Mapping - Customer Management - Customer Profiles - Customer Segmentation - Customer Touchpoints - Dashboard - Data Import/Export - Data Visualization - Feedback Management - Health Score - Multi-Channel Data Collection ## Support Options - Phone Support ## Category - [Customer Journey Mapping Tools](https://www.softwareadvice.com.au/directory/4004/journey-mapping/software) ## Related Categories - [Customer Journey Mapping Tools](https://www.softwareadvice.com.au/directory/4004/journey-mapping/software) - [Customer Experience Software](https://www.softwareadvice.com.au/directory/4574/customer-experience/software) - [Customer Satisfaction Software](https://www.softwareadvice.com.au/directory/4627/customer-satisfaction/software) - [Customer Success Software](https://www.softwareadvice.com.au/directory/4628/customer-success/software) ## Alternatives 1. [SmartKarrot](https://www.softwareadvice.com.au/software/88639/smartkarrot) — 4.4/5 (37 reviews) 2. [CustomerGauge](https://www.softwareadvice.com.au/software/108972/customergauge) — 4.8/5 (11 reviews) 3. [Pipedrive](https://www.softwareadvice.com.au/software/321306/pipedrive) — 4.5/5 (3042 reviews) 4. [Lucky Orange](https://www.softwareadvice.com.au/software/324513/lucky-orange) — 4.7/5 (260 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "At last a client venture planning arrangement" — 4.0/5 > **Nare Junior** | *16 April 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Since this SaaS arrangement is worked for venture planning, it impeccably meets every one of my requirements for assisting my customers with making and keep up their touch focuses. Organizations frequently have many touch focuses, yet CFN Bits of knowledge can zero in the organization on the touch focuses that bring about the best return. CFN Bits of knowledge gives my customers an approach to constantly refresh their guides, run reports, interface contact focuses to measurements, center around snapshots of truth, address problem areas, allocate proprietors, and substantially more. > > **Cons**: I'd appreciate a feature of editing in full screen. > > I lead venture planning practices for some organizations. Until I found out about CFN Understanding, I needed to utilize essential projects like MS Word or different projects to electronically record the last guides. Presently I can make the guides electronically and surrender it to the customer for progressing checking and refreshing. ----- ### "quite inteligent, faster and so easy to access" — 3.0/5 > **Abias** | *4 March 2020* | Graphic Design | Recommendation rating: 7.0/10 > > **Pros**: quiet easy and demonstrate how modern technology works > > **Cons**: they need to be improved with time so that it makes our work easier and more faster > > we are trying to solve efficiency in business the quicker they solve problems the better ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/145225/cnf-insight) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data