--- description: Review of ServiceWorks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ServiceWorks | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Arborist Software](/directory/4123/arborist/software) > [ServiceWorks](/software/148975/serviceworks) # ServiceWorks Canonical: https://www.softwareadvice.com.au/software/148975/serviceworks Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/148975/serviceworks?page=2) > ServiceWorks is a cloud-based solution that helps businesses manage field employees and service delivery operations. Key features include inventory management, route optimization, customer feedback, alerts/notifications, data storage, invoicing and dispatching. Designed for businesses of all sizes, ServiceWorks comes with a tracking tool to scan and update devices while working with firms located in remote areas. The communication module enables users to automate processes such as notifying clients about payments and orders. Additionally, it allows users to draft and send estimates from remote locations and share them with employees and clients. ServiceWorks comes with a GPS tracking solution to map employees’ locations and save routes for future reference. The product allows integration with QuickBooks. It is available on a monthly subscription and support is extended via documentation, phone, email and online help desk. > > Verdict: Rated **3.6/5** by 115 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 115 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Service Works - **Location**: Chesterfield, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: USD 948.00 - **Pricing model**: Flat Rate - **Pricing Details**: Build your own package based on features you select. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Tracking - Attendance Management - Attendance Tracking - Audit Management - Audit Trail - Automated Scheduling - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing ## Integrations (14 total) - Google Calendar - Mailchimp - NMI Payments - QuickBooks Online - QuickBooks Online Advanced - ServiceBench - ServicePower - Shopify - Square Payments - Stripe - Warranty Management Solution - Webhook Relay - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Arborist Software](https://www.softwareadvice.com.au/directory/4123/arborist/software) ## Related Categories - [Arborist Software](https://www.softwareadvice.com.au/directory/4123/arborist/software) - [Electrical Contractor Software](https://www.softwareadvice.com.au/directory/3965/electrical-contractor/software) - [Service Work Order Software](https://www.softwareadvice.com.au/directory/1544/work-order/software) - [Field Service Mobile Apps](https://www.softwareadvice.com.au/directory/1875/mobile-app/software) - [Cleaning Business Software](https://www.softwareadvice.com.au/directory/613/maid-service/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.com.au/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [Calendly](https://www.softwareadvice.com.au/software/73632/calendly) — 4.7/5 (4084 reviews) 3. [Housecall Pro](https://www.softwareadvice.com.au/software/7729/housecall) — 4.7/5 (2737 reviews) 4. [Salesforce Service Cloud](https://www.softwareadvice.com.au/software/363691/service-cloud) — 4.5/5 (820 reviews) 5. [Service Fusion](https://www.softwareadvice.com.au/software/5783/service-fusion) — 4.3/5 (290 reviews) ## Reviews ### "Progressively Improving" — 4.0/5 > **SONJA** | *19 March 2026* | Mechanical or Industrial Engineering | Recommendation rating: 8.0/10 > > **Pros**: The customer service is EXCELLENT - they try really hard to resolve issues and they are very pleasant while doing so. The program is very intuitive. > > **Cons**: The lack of ability to edit forms within the program as well as not being able to scan documents to photos that are larger the 5mb. Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. > > Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. ----- ### "ServiceWorks is worth every penny and more" — 5.0/5 > **Michael** | *15 April 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good. > > **Cons**: Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging. > > I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience\! ----- ### "Unfulfilled Commitments and Persistent System Problems" — 1.0/5 > **Warren** | *3 March 2026* | Consumer Services | Recommendation rating: 2.0/10 > > **Pros**: What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. > > **Cons**: What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. > > My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. ----- ### "Accounting/Auditing Manager" — 1.0/5 > **Carole** | *2 March 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: Right now- we're still having major issues since we came on board with SW as of 2/16- Data still not fix from being imported. What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment. > > **Cons**: Being told by the developers on issues, that if you can't find what you're looking for here you need to go here. Now after 3.5 weeks being on SW we're getting No help when you need it, no one is available. > > Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty \& 3rd party customers. This system is not user friendly in these cases. Especially when we have split billing - COD/ warranty claims \& trying to run reports- aging reports, finding ACH payments, statements, etc. ----- ### "Happy Customer" — 4.0/5 > **Richard** | *16 April 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The team at ServiceWorks are easy to deal with and very responsive. > > **Cons**: When we first started we had to change a few processes but we have streamlined them now and are happy > > Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. ----- Page: 1 / 6\ Next: [Next page](https://www.softwareadvice.com.au/software/148975/serviceworks?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/148975/serviceworks) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data