--- description: Review of Sinch Engage Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sinch Engage | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Sinch Engage](/software/149509/sinch-engage) # Sinch Engage Canonical: https://www.softwareadvice.com.au/software/149509/sinch-engage Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/149509/sinch-engage?page=2) > Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.   

Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:   - Simple, visual campaign builder  - Bulk SMS  - Automated texts  - Two-way chat  - Email-to-text   - Unified team inbox  - Templates  - AI writing assistant  - Analytics \& delivery reports  - Industry-leading deliverability   We also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow. > > Verdict: Rated **4.4/5** by 44 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 44 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sinch ## Commercial Context - **Starting Price**: USD 49.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Whether you need a simple way to send SMS or advanced integrations, we have a plan for you. Try Sinch Engage (formerly MessageMedia) free for 14 days. Included in All Plans: - Free dedicated number - Unified Inbox - Advanced Reporting - Templates and Automations - Customer Success Onboarding - Unlimited Contacts - AI-Generated Campaigns - Integration Access - Compliance Tools - Lightning Fast, Reliable Delivery - Contact Management - Message Personalization - API Access - Add-on Social Channels - 24/7 Global Support - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Denmark, Germany, India, Indonesia, Italy, Mexico, New Zealand, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audience Targeting - Automated Responses - Automated Scheduling - Batch Communications - CRM - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Campaign Segmentation - Chat/Messaging ## Integrations (11 total) - ActiveCampaign - BigCommerce - Epic - HubSpot CRM - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Salesforce Marketing Cloud - Shopify - Workato - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software) ## Related Categories - [Mobile Marketing Software](https://www.softwareadvice.com.au/directory/4398/mobile-marketing/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) - [SMS Survey Software](https://www.softwareadvice.com.au/directory/4444/sms-survey/software) - [Conversational Marketing Software](https://www.softwareadvice.com.au/directory/4671/conversational-marketing/software) - [Cloud Communication Platforms](https://www.softwareadvice.com.au/directory/4386/cloud-communication/software) ## Alternatives 1. [charles](https://www.softwareadvice.com.au/software/404833/charles) — 4.4/5 (21 reviews) 2. [Bitrix24](https://www.softwareadvice.com.au/software/128326/bitrix24) — 4.2/5 (984 reviews) 3. [Intercom](https://www.softwareadvice.com.au/software/378292/intercom) — 4.5/5 (1131 reviews) 4. [Mobile Text Alerts](https://www.softwareadvice.com.au/software/350391/mobile-text-alert) — 4.5/5 (85 reviews) 5. [LiveAgent](https://www.softwareadvice.com.au/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Messenger Communication Platform, a good alternative to traditional messenger networks" — 4.0/5 > **Verified Reviewer** | *10 August 2021* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient. > > **Cons**: Customer service is lacking, could improve that with more investment in customer service labor costs. > > Overall, still good experience considering the low cost of use. ----- ### "My messenger" — 4.0/5 > **Jessie** | *21 October 2022* | Retail | Recommendation rating: 8.0/10 > > **Pros**: What I like most about messenger is being able to make calls and I can choose to see the other person as well > > **Cons**: The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what > > My overall experience with messenger have been mostly good experiences and would recommend it to others ----- ### "Ok but needs several improvements" — 3.0/5 > **Giulia** | *24 May 2022* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: The software is easy to use and intuitive, you can export convos in pdf > > **Cons**: -Not very user-live chat friendly - When you write the message and then change chat without sending it, the message disappears (very annoying) -When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong person) -The layout is not great and when you receive a new message there should be a sound that alerts you, especially if you are on a different tab, checking some data to answer the inquiry - there should be the possibility to add a note and see it when you open the ticket on the specific customer, without needing to scrolling down on "internal notes" - it's time consuming to reopen the chat and reassign it everytime you want to assign it to yourself - chats should be separate and a chat from the 28th february should be merged with a chat from the 1st march, for example --\> improve layout ----- ### "Messenging for support guests it's easier now" — 4.0/5 > **Roberto** | *4 June 2022* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally- > > **Cons**: A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?) ----- ### "Excellent to manage customers" — 5.0/5 > **George** | *24 May 2022* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized. > > **Cons**: Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.com.au/software/149509/sinch-engage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/149509/sinch-engage) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data