About Melio
Melio pricing
Melio has a free version and offers a free trial.
Alternatives to Melio
Melio Reviews
Feature rating
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
fast and easy payment processing
At this point in the Melio Payments review, I can honestly say that it's worthwhile to try, particularly given that it's free. For freelancers, accountants, and small enterprises, it's a fantastic financial solution. The latter group may automate their bills or payments and handle all of their customers from a single platform.
Pros
A very tidy, straightforward, but effective tool for paying bills and invoices, Payment processing, is quite simple compared to its rivals; it is substantially more productive. This product's flawless integration with our accounting software is why we chose it. Additionally, it eliminates the inconvenience of printing and sending paper checks. Recipient changes of the payment method selected are seamless
Cons
Improved phone customer service is something I would like to see no other recommendations now. Vendors are added with their Melio links, and those vendors currently in QuickBooks should automatically connect. Now, when you do that, a new vendor is formed and is not connected to the one that presently exists in QuickBooks. Wishlist: It would be nice if there were an option to send international wire transfers in different currencies. If it is wholly linked with Wave Invoicing, it would be fantastic and allow a free connected workflow.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good unless you need a critical payment to be processed immediately
Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.
Pros
It's free and can be used by the owner from his cell phone.
Cons
We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Took My Client's Money
I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim
Pros
Ease of use................................
Cons
Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.
Response from Melio
Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.
Best,
Team Melio
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Helpful as can be
Melio is nice to sync all information of A/P and A/R to keep better track of what is paying out and what is coming in. I don't have to write as many checks and mail out invoices. I think with some work on the accounts receivable side this program will be even better. You have to wait sometimes for items to sync. Can't really complain too much when most transactions are free. That's really nice.
Pros
I like how Melio syncs with my QBO. I put in a bill and it shows up in my to pay list of vendors. From there I can schedule it to be paid and its paid on time.
Cons
Much improvement is needed in the accounts receivable. My invoices sometimes don't show up for me to send and it's hard for some of my customers to sign up to make payments to me or they don't want to give out their banking information.
Response from Melio
Hi Lisa, thanks for sharing this review and leaving this feedback. We're glad to hear you're finding Melio to be a resourceful tool. We appreciate the feedback and would like to hear more about the issues you're facing so we can help make this experience even better. Please email us at [email protected], we're happy to help.
Best,
Team Melio
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Best way to pay vendors- bar none
Easy to implement, and support is great!
Pros
The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.
Cons
It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.
Response from Melio
Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
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