About Melio

Melio is an accounts payable solution that helps small businesses manage online payments via bank transfers and debit or credit cards. Key features include payment scheduling, automated data synchronization, reporting, invoicing, payment reminders and more. Melio enables employees to manually add vendor or billing details and upload documents or invoice images on a unified platform. It allows administrators to invite accountants or team members from different business units, define role-based permissions and control approval workflows to streamline payment processes. Additionally, the centralized dashboard lets accountants view multiple client accounts and track the status of their payments in real-time. Melio supports integration with QuickBooks, allowing users to automatically schedule payment transactions and synchronize financial data with their accounting systems. The application is available to users for free and a processing fee is charged for credit card transactions. Support is extended via online measures.
Melio Software - Melio payment messages in inbox
Melio Software - Melio clients
Melio Software - Melio add a company account
Melio Software - Melio payment messages in inbox - thumbnail
Melio Software - Melio clients - thumbnail
Melio Software - Melio add a company account - thumbnail

Melio pricing

Melio has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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Melio Reviews

Feature rating

Value for Money
4.1
Functionality
3.7
Ease of Use
4.1
Customer Support
3.5
5 reviews of 139 View all reviews
Tru
  • Industry: Fine Art
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/03/2022

Still haven’t dived in too deep but I like it

It’s a thought to. Put to the side for when I create. My budget

Pros

It’s availability and the expertise by which it was made

Cons

The price is too high for me right now.

Response from Melio

Hi Tru, thank you for taking the time to post this review. Just to verify, Melio is free to use. You will only be charged a 2.9% fee if you pay via credit card. We hope you choose to use Melio!
Best,
Team Melio

Replied 01/04/2022
Beverly
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 28/04/2022

Good unless you need a critical payment to be processed immediately

Up until the failed same-day payments, it had been a pretty good way for us to send out payments without having to get checks signed. I am very disappointed with the same day payment issues though.

Pros

It's free and can be used by the owner from his cell phone.

Cons

We had two critical payments that had to go out same day. We paid $30 to have them expedited and they both failed. Customer service could not tell me why and the issue was never resolved.

Jim
  • Industry: Recreational Facilities & Services
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
4
Customer Support
1

1
Reviewed on 25/07/2022

Non Responsive Support

We reported a very serious fraudulent activity over a week ago, since this time I have been trying to get someone associated with Melio to contact us in order to share additional information concerning this case. Trying to reach someone within the Melio organization is a joke, I am extremely frustrated by the lack response when it comes to urgent matters.

For this reason only, I would NEVER recommend anyone to use Melio. It is fine until a situation arises then you are absolutely 100% on your own. A simple call or a follow-up email from a live person versus automated responses would go a long way.

Pros

The product is easy to use, however customer support is NON-EXISTENT. There is NO WAY to reach an actual person, either via phone or "Live Chat". So far my experience with Meilo 's customer support has been absolutely horrible.

Cons

Customer Service/Support Team is unreachable & non responsive

Response from Melio

Hi Jim,

We appreciate you voicing your concerns and would love the chance to turn this experience around for you. We're currently investigating further to see if your case has been resolved or if you need further assistance. To make sure we have all the correct info, please send an email to [email protected] with the subject line "Capterra review". Kindly include your account name, contact details and a brief explantation of the issue you've been experiencing. We will ensure your case is placed on high priority and responded to by a member of our support team within the next 1-2 business days.

Thank you for your cooperation and understanding.

Team Melio

Replied 31/07/2022
Kate
  • Industry: Staffing & Recruiting
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 17/12/2020

Melio Feedback

I am happy with the product, especially since it is free for the functionality I am using it for. I would be willing to pay a small fee (at least the cost of a stamp) to have live checks be processed and mailed on the same day that the payment is processed.

Pros

I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.

Cons

It takes over a week for a live check to be delivered to a vendor, which is a long time.

Alternatives Considered

Bill.com

Reasons for Switching to Melio

I loved the fact that it was free, and had all of the functionality that I was looking for.

Response from Melio

Hi Kate, thank you for taking the time to post such an excellent review. We are glad Melio has been able to save you time and busywork. We are currently working on a fast check feature and it should be available soon, so stay tuned.
All the best,
Team Melio

Replied 20/12/2020
sandy
  • Industry: Accounting
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 31/03/2022

Melio is a great option for sending and receiving payments

I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair.

Pros

This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great

Cons

Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.

Alternatives Considered

Veem

Reasons for Choosing Melio

Quickbooks payments fees are too high, and the time it takes to get the money too long

Switched From

QuickBooks Payments

Reasons for Switching to Melio

I did not need to process any international payments

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