--- description: Review of Purplepass Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Purplepass | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Festival Management Software](/directory/4266/festival-management/software) > [Purplepass](/software/151135/purplepass) # Purplepass Canonical: https://www.softwareadvice.com.au/software/151135/purplepass Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/151135/purplepass?page=2) > Purplepass is an enterprise-grade ticketing and admissions platform that helps event professionals sell more tickets, speed entry, and keep every department on the same page. Cloud-native and PCI-DSS Level 1 compliant, it embeds a fully branded checkout directly into your website so guests never leave your domain. Our design team builds venue-accurate, mobile-friendly seat maps at no charge; you can also create unlimited general-admission, timed-entry, multi-day, or festival zones in minutes. Key Selling Tools • Reserved seating, season subscriptions, flex passes, VIP packages, merchandise, add-ons, and donations in a single cart • Unlimited promo, discount, and access codes plus built-in SMS and email blasts with UTM tracking for true campaign ROI • Single Sign On (CAS/SAML/OIDC) and TouchNet support for seamless campus or enterprise authentication • Auto-generated deep links and QR codes for instant sharing on social, email, or paid ads Admissions \& Point-of-Sale • Desktop POS and iPad terminals process cash, card, or comp with real-time sync to the cloud • iOS and Android apps pair with wireless tri-cellular scanners that read QR, barcodes, and NFC and keep scanning offline if Wi-Fi drops • Self-serve kiosks let guests upgrade seats or buy add-ons on the spot, reducing staffing needs • Live dashboards show capacity, scan counts, security flags, and revenue so front-of-house, finance, and marketing share one truth Analytics \& Integrations • Real-time reporting on sales pace, refunds, channel performance, and entry flow • Zapier connector links to 6,000+ apps for CRM, marketing automation, or accounting without code • Native gateways: TouchNet, Authorize.net, PayPal, Bluefin, CardPointe, plus webhooks for custom workflows Hardware \& Support Included • Qualifying volume unlocks free shipments of scanners, printers, wristbands, and signage—ready to plug-and-play on show day • 24/7 US-based phone and email support for both organizers and ticket buyers • Dedicated onboarding specialists, free training sessions, and continuous best-practice reviews Trusted by Division I universities, national festivals, Broadway-style theatres, and global nonprofits, Purplepass delivers the firepower of an enterprise system without long-term contracts or hidden fees. Whether you are filling a 200-seat black box or a 50,000-person fairground, you get the technology, hardware, and human help you need to sell out shows and keep guests smiling. > > Verdict: Rated **4.9/5** by 304 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 304 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Purplepass - **Location**: San Diego, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: SERVICE FEES \* Online sales - 2.5%, $0.99/ticket \* Online sales (Non-profit) - 2.0% + $0.99/ticket \* Box office sales - FREE \* COMPs - FREE \* Gustlist - FREE \* Free tickets - FREE \* Phone orders - FREE \* Shipped orders - FREE (Customer just pays shipping) \* Building seating maps - FREE \* Volume discounts available \* License pricing available as low as $0.35/ticket CREDIT CARD PROCESS \* Online sales - 3% \* Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL \* Thermal Tickets: $0.10/ticket \* Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS \* No signup fees \* No monthly/annual fees \* Equipment may be provided for free - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Russian, Spanish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Alumni Management - Artist Management - Attendance Management - Attendance Tracking - Attendee Management - Attendee Segmentation - Badge Printing - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Class Scheduling - Commenting/Notes ## Integrations (18 total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Mailchimp - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Festival Management Software](https://www.softwareadvice.com.au/directory/4266/festival-management/software) ## Related Categories - [Festival Management Software](https://www.softwareadvice.com.au/directory/4266/festival-management/software) - [Event Booking Software](https://www.softwareadvice.com.au/directory/4740/event-booking/software) - [Event Check In Software](https://www.softwareadvice.com.au/directory/4375/event-check-in/software) - [Ticketing Systems](https://www.softwareadvice.com.au/directory/4641/ticketing/software) - [Admissions Software](https://www.softwareadvice.com.au/directory/4687/admissions/software) ## Alternatives 1. [Eventbrite](https://www.softwareadvice.com.au/software/133924/eventgrid) — 4.6/5 (5791 reviews) 2. [TicketSource](https://www.softwareadvice.com.au/software/156844/ticketsource) — 4.8/5 (549 reviews) 3. [Fienta](https://www.softwareadvice.com.au/software/308429/fienta) — 4.8/5 (188 reviews) 4. [Ticket Tailor](https://www.softwareadvice.com.au/software/158968/ticket-tailor) — 4.9/5 (595 reviews) 5. [Beyonk](https://www.softwareadvice.com.au/software/323107/beyonk) — 4.9/5 (167 reviews) ## Reviews ### "Thank you Purplepass" — 5.0/5 > **John** | *3 March 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: This is the third year that we have worked with Purplepass and the customer relationship bonds that has developed is invaluable. During our events and the planning of them, the event ticketing has been seamless. Our representative nice has valuable insight that has become/been helpful in event planning. He and his organization have been so attentive to the needs of our organization and have gone above and beyond to meet our goals. If you are an organization that is looking for a business that is strives to help you reach your event goals, you need look further than Purplepass for your needs. > > **Cons**: There are no cons working with Purplepass from my personal experience. I had a great experience. Highly recommend. > > Excellent customer service and excellent experience. Excellent attention to detail. Always willing and able to assist with issues. ----- ### "Purplepass, the most reliable ticketing software" — 5.0/5 > **Shehnaaz** | *9 April 2025* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: 1. Ease of booking 2. Transfer of tickets between shows 3. Easy refunds 4. Great customer service 5. Ease of scanning with Purplepass device > > **Cons**: None. We are very happy with Purplepass ticketing. > > We’ve been using Purplepass for over three years now to manage ticketing for our dance showcases, which regularly draw close to 1,000 attendees—and we couldn’t be happier with the experience. From the very beginning, Purplepass has offered an incredibly streamlined and user-friendly ticketing system. Setting up events is intuitive and quick, and the platform offers great flexibility in customizing ticket types, pricing tiers, and event details to suit our unique needs. Our guests consistently tell us how easy and seamless it is to book tickets, whether they’re purchasing online or at the door. One of the standout features for us has been their ticket scanning device, which has made on-site check-ins much more efficient. With large crowds arriving in waves, speed and organization are critical—and Purplepass has absolutely delivered on that front. The scanners work smoothly and reliably, helping us keep lines moving and our guests happy. In terms of cost, Purplepass offers very reasonable service fees, which has been a major plus, especially for nonprofit or community-centered events like ours. We appreciate that they keep their pricing fair without compromising on features or support. Speaking of support, their customer service team is always prompt, professional, and genuinely helpful. Whether it’s a quick question or a last-minute need before showtime, their team has always been there to assist us. Overall, Purplepass has become an essential part of our event planning process. If you’re hosting events—big or small—and need a reliable, affordable, and efficient ticketing platform, we highly recommend Purplepass. ----- ### "Fantastic experience with Purple Pass" — 5.0/5 > **Robin** | *30 June 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: How responsive their team is when I need help. If I can't reach a person because of the time difference, they promptly call me the next morning. They've always been able to assist me with whatever I needed, and are endlessly cheerful in doing so. I have a great IT guy who has suggestions and they are open to listening and implementing his ideas, if they already didn't have it in the works. Terrific company\! > > **Cons**: It's a programming issue. When we have a group discount offered, if people mix types of tickets, it doesn't encompass all the tickets. They have to be all the same type for it to work. This needs to be updated. Otherwise, no complaints. I love my rep, \[sensitive content hidden\]. > > A+. I remember when I was looking for a new company and the one I chose wouldn't answer their phones-they told you to talk to the "group," the way G--gle does, rather than be of help. When I finally reached someone, she said she could help once only. I was a potential new customer, and she didn't care. Horrible experience. Purple Pass is the antithesis of this experience. The people are so knowledgeable and friendly, and it's obvious that comes from the attitude of the \[sensitive content hidden\], who has been fantastic throughout the experience. Can't say enough good things about this company. Then as a topper, we get paid within a few days of our event end. Amazing\! ----- ### "Easy, Efficient and Reliable" — 5.0/5 > **Breanne** | *1 May 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use, and completely customizable. The platform allows me to host various events throughout the year from ticket events to registrations. Financial reporting is extremely transparent and quick. Troubleshooting any issues is fast and reliable > > **Cons**: One thing that has come up on the POS side is the inability to use apple pay. I think costumers would appreciate that as an additional form of payment. > > I have had an extremely positive experience with purplepass. Building events is extremely easy and customizable to what I need. The security of the platform is great and if technical issues arise they are troubleshooted instantly and resolved quickly. ----- ### "We're Glad We Switched to Purplepass" — 5.0/5 > **Charlie** | *17 April 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: We especially appreciate the ease with which we can post events and develop ticketing options, with how-to videos conveniently embedded in the relevant sections of the template. And patrons have commented on the ease of buying tickets through Purplepass, not always what we heard before we switched. We also appreciate the wide variety of report customization options, because they ensure we can access whatever information we need and present it in whatever form is most useful for communicating with staff, board, or advertisers and funders. Probably the feature we appreciate most is the exemplary customer service. Reps respond immediately (and patiently\!) with clear, helpful answers, and the resources in the online help center not only aid with specific issues but offer valuable guidance and tips for improving the ways we do business. > > **Cons**: In nearly two seasons, we haven't encountered any serous issues, particularly because Purplepass representatives have always helped us solve any problems quickly and effectively. > > Based on our experience, we'd recommend Purplepass without hesitation to any event organizer. The functionality of the platform is excellent, and the price extremely reasonable. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/151135/purplepass?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/151135/purplepass) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data