--- description: Review of Purplepass Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Purplepass | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Festival Management Software](/directory/4266/festival-management/software) > [Purplepass](/software/151135/purplepass) # Purplepass Canonical: https://www.softwareadvice.com.au/software/151135/purplepass Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/151135/purplepass?page=2) > Purplepass is an enterprise-grade ticketing and admissions platform that helps event professionals sell more tickets, speed entry, and keep every department on the same page. Cloud-native and PCI-DSS Level 1 compliant, it embeds a fully branded checkout directly into your website so guests never leave your domain. Our design team builds venue-accurate, mobile-friendly seat maps at no charge; you can also create unlimited general-admission, timed-entry, multi-day, or festival zones in minutes. Key Selling Tools • Reserved seating, season subscriptions, flex passes, VIP packages, merchandise, add-ons, and donations in a single cart • Unlimited promo, discount, and access codes plus built-in SMS and email blasts with UTM tracking for true campaign ROI • Single Sign On (CAS/SAML/OIDC) and TouchNet support for seamless campus or enterprise authentication • Auto-generated deep links and QR codes for instant sharing on social, email, or paid ads Admissions \& Point-of-Sale • Desktop POS and iPad terminals process cash, card, or comp with real-time sync to the cloud • iOS and Android apps pair with wireless tri-cellular scanners that read QR, barcodes, and NFC and keep scanning offline if Wi-Fi drops • Self-serve kiosks let guests upgrade seats or buy add-ons on the spot, reducing staffing needs • Live dashboards show capacity, scan counts, security flags, and revenue so front-of-house, finance, and marketing share one truth Analytics \& Integrations • Real-time reporting on sales pace, refunds, channel performance, and entry flow • Zapier connector links to 6,000+ apps for CRM, marketing automation, or accounting without code • Native gateways: TouchNet, Authorize.net, PayPal, Bluefin, CardPointe, plus webhooks for custom workflows Hardware \& Support Included • Qualifying volume unlocks free shipments of scanners, printers, wristbands, and signage—ready to plug-and-play on show day • 24/7 US-based phone and email support for both organizers and ticket buyers • Dedicated onboarding specialists, free training sessions, and continuous best-practice reviews Trusted by Division I universities, national festivals, Broadway-style theatres, and global nonprofits, Purplepass delivers the firepower of an enterprise system without long-term contracts or hidden fees. Whether you are filling a 200-seat black box or a 50,000-person fairground, you get the technology, hardware, and human help you need to sell out shows and keep guests smiling. > > Verdict: Rated **4.9/5** by 302 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 302 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Purplepass - **Location**: San Diego, US - **Founded**: 1998 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: SERVICE FEES \* Online sales - 2.5%, $0.99/ticket \* Online sales (Non-profit) - 2.0% + $0.99/ticket \* Box office sales - FREE \* COMPs - FREE \* Gustlist - FREE \* Free tickets - FREE \* Phone orders - FREE \* Shipped orders - FREE (Customer just pays shipping) \* Building seating maps - FREE \* Volume discounts available \* License pricing available as low as $0.35/ticket CREDIT CARD PROCESS \* Online sales - 3% \* Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL \* Thermal Tickets: $0.10/ticket \* Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS \* No signup fees \* No monthly/annual fees \* Equipment may be provided for free - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Russian, Spanish - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Alumni Management - Artist Management - Attendance Management - Attendance Tracking - Attendee Management - Attendee Segmentation - Badge Printing - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Class Scheduling - Commenting/Notes ## Integrations (18 total) - Auth0 - Azure Active Directory External Identities - CardPointe - Constant Contact - Embeddable - HubSpot CRM - Mailchimp - Meta for Business - Okta - Robly - Single Sign-On - SurveyMonkey - TouchNet Payment Systems - Twilio - WordPress ... and 3 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Festival Management Software](https://www.softwareadvice.com.au/directory/4266/festival-management/software) ## Related Categories - [Festival Management Software](https://www.softwareadvice.com.au/directory/4266/festival-management/software) - [Event Booking Software](https://www.softwareadvice.com.au/directory/4740/event-booking/software) - [Event Check In Software](https://www.softwareadvice.com.au/directory/4375/event-check-in/software) - [Ticketing Systems](https://www.softwareadvice.com.au/directory/4641/ticketing/software) - [Admissions Software](https://www.softwareadvice.com.au/directory/4687/admissions/software) ## Alternatives 1. [Eventbrite](https://www.softwareadvice.com.au/software/133924/eventgrid) — 4.6/5 (5748 reviews) 2. [TicketSource](https://www.softwareadvice.com.au/software/156844/ticketsource) — 4.8/5 (533 reviews) 3. [Beyonk](https://www.softwareadvice.com.au/software/323107/beyonk) — 4.9/5 (167 reviews) 4. [Showpass](https://www.softwareadvice.com.au/software/69453/showpass) — 4.7/5 (406 reviews) 5. [Fienta](https://www.softwareadvice.com.au/software/308429/fienta) — 4.8/5 (163 reviews) ## Reviews ### "Fantastic experience with Purple Pass" — 5.0/5 > **Robin** | *30 June 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: How responsive their team is when I need help. If I can't reach a person because of the time difference, they promptly call me the next morning. They've always been able to assist me with whatever I needed, and are endlessly cheerful in doing so. I have a great IT guy who has suggestions and they are open to listening and implementing his ideas, if they already didn't have it in the works. Terrific company\! > > **Cons**: It's a programming issue. When we have a group discount offered, if people mix types of tickets, it doesn't encompass all the tickets. They have to be all the same type for it to work. This needs to be updated. Otherwise, no complaints. I love my rep, \[sensitive content hidden\]. > > A+. I remember when I was looking for a new company and the one I chose wouldn't answer their phones-they told you to talk to the "group," the way G--gle does, rather than be of help. When I finally reached someone, she said she could help once only. I was a potential new customer, and she didn't care. Horrible experience. Purple Pass is the antithesis of this experience. The people are so knowledgeable and friendly, and it's obvious that comes from the attitude of the \[sensitive content hidden\], who has been fantastic throughout the experience. Can't say enough good things about this company. Then as a topper, we get paid within a few days of our event end. Amazing\! ----- ### "Purplepass is a smart choice for your venue" — 5.0/5 > **Jason** | *5 July 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Purplepass is a fairly intuitive platform, easy to navigate and it takes no time to set up a new event. Their system is deigned with both the customer and the customer's audience in mind. Their staff are always prompt and friendly and incredibly helpful when you have a question. Best of all, the cost to our organization is zero, Purplepass service fees are minimal and can be absorbed by your organization or passed along to the audience member, so we just adjust out pricing to offset those small costs. > > **Cons**: We have had no significant issues. Purplepass has made adjustments for us as we needed them to and are working on updating some things that we had asked them about, again showing that they are responsive and have their customers best interests at heart. > > Purplepass has been an amazing find for our organization. We were looking for a ticketing system that would being just as intuitive for us as it was for our audience, while also being const efficient for both, and Purplepass could not be beat. ----- ### "Easy to use" — 5.0/5 > **Ariel** | *8 December 2022* | Entertainment | Recommendation rating: 9.0/10 > > **Pros**: Purplepass is very user friendly, and it's also easy for me to set up when creating events. I direct plays and musicals and they make it very easy to sell tickets and receive payment. > > **Cons**: I wish there was a way to set up an event for one day at multiple times. For example, a play that shows at 3pm and 7pm. In order to do this, I have to create multiple links. > > Overall I've had a great experience with Purplepass and their customer support team. ----- ### "Purplepass is the Best\!" — 5.0/5 > **Ronald** | *16 May 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Purplepass is the most user friendly ticketing site we have used. The support received is top shelf and always has been. Implementing this into our events was very easy and the number of features Purplepass is right up there with all the rest. We frequently use Purplepass for events especially in and around the bigger cities but the smaller markets are just as easy to integrate with our systems as well. > > **Cons**: Can't use it enough. The Purplepass system is the easiest system we have used. > > My overall experience with purplepass is that as long as I am in business, I will use it. It's easy and very effective. ----- ### "We're Glad We Switched to Purplepass" — 5.0/5 > **Charlie** | *17 April 2025* | Music | Recommendation rating: 10.0/10 > > **Pros**: We especially appreciate the ease with which we can post events and develop ticketing options, with how-to videos conveniently embedded in the relevant sections of the template. And patrons have commented on the ease of buying tickets through Purplepass, not always what we heard before we switched. We also appreciate the wide variety of report customization options, because they ensure we can access whatever information we need and present it in whatever form is most useful for communicating with staff, board, or advertisers and funders. Probably the feature we appreciate most is the exemplary customer service. Reps respond immediately (and patiently\!) with clear, helpful answers, and the resources in the online help center not only aid with specific issues but offer valuable guidance and tips for improving the ways we do business. > > **Cons**: In nearly two seasons, we haven't encountered any serous issues, particularly because Purplepass representatives have always helped us solve any problems quickly and effectively. > > Based on our experience, we'd recommend Purplepass without hesitation to any event organizer. The functionality of the platform is excellent, and the price extremely reasonable. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.com.au/software/151135/purplepass?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/151135/purplepass) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data