--- description: Review of RouteGenie Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: RouteGenie | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Transportation Management Systems](/directory/252/transportation-management-software/software) > [RouteGenie](/software/151240/RouteGenie) # RouteGenie Canonical: https://www.softwareadvice.com.au/software/151240/RouteGenie Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/151240/RouteGenie?page=2) > It’s possible to find everything you want in a single NEMT software system. RouteGenie reduces your costs by building you the most efficient schedule possible based on the number of vehicles and drivers at your company. Optimum scheduling allows customers to see 10-20% fewer vehicles on the road and miles driven. Additionally, the system is built to make real-time trip changes, so whether you experience no-shows, driver call-offs, or vehicle breakdowns, RouteGenie is able to adjust and keep your business running smoothly. It offers an enhanced client experience by giving passengers the ability to see a driver’s location, book a ride from the passenger app, and more. View all your trip information in one place, bill customers directly from the driver app, and see the difference an automated NEMT trip process makes with RouteGenie. > > Verdict: Rated **4.9/5** by 14 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 14 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RouteGenie ## Commercial Context - **Starting Price**: USD 50.00 - **Pricing model**: Other - **Pricing Details**: Try your hand at a leading NEMT software as low as $50/mo\! RouteGenie’s Growth Plan is built for fleets who want to boost efficiency without breaking the bank. No minimums. No setup or implementation fees. No long-term commitment. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Albania, Andorra, Argentina, Austria, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 48 more ## Features - API - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Automated Scheduling - Billing & Invoicing - Carrier Management - Communication Management - Customer Database - Customer Management - Customizable Reports - Data Import/Export - Dispatch Management - EDI - Electronic Signature - Employee Management - Fleet Management - GPS - Geographic Maps ## Integrations (3 total) - Google Maps - Twilio - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Transportation Management Systems](https://www.softwareadvice.com.au/directory/252/transportation-management-software/software) ## Related Categories - [Transportation Management Systems](https://www.softwareadvice.com.au/directory/252/transportation-management-software/software) - [Transportation Dispatch Software](https://www.softwareadvice.com.au/directory/1690/taxi-dispatch/software) ## Alternatives 1. [Samsara](https://www.softwareadvice.com.au/software/51789/samsara) — 4.5/5 (944 reviews) 2. [Freightview](https://www.softwareadvice.com.au/software/6024/freightview) — 4.7/5 (743 reviews) 3. [Motive](https://www.softwareadvice.com.au/software/51721/motive) — 4.5/5 (1687 reviews) 4. [PCS TMS](https://www.softwareadvice.com.au/software/387370/tms-express) — 4.2/5 (234 reviews) 5. [Truckbase](https://www.softwareadvice.com.au/software/377882/truckbase) — 4.8/5 (68 reviews) ## Reviews ### "Improved Fleet Efficiency and Increased Trip Volumes Without Adding Vehicles" — 5.0/5 > **Chase** | *20 April 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The algorithm that drives Route Genie's find vehicle tool for real time dispatching and building the next days schedule is outstanding. There are countless automations built into the software which saves our dispatch and billing team hours of work weekly. Also, the reporting feature is the best I've seen from any NEMT dispatch software. > > **Cons**: So far, we have not experienced any Cons for RouteGenie. The support team is fantastic and the few times we've encountered features that require improvements to meet our business requirements- the dev team at RouteGenie is very open to developing the feature in a reasonable amount of time. > > Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead. ----- ### "Best dispatch" — 5.0/5 > **Brian** | *7 December 2021* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The pros of Route Genie is the ease of use. > > **Cons**: The cons of Route Genie is that there is other companies out there and you should not have to look any further. > > My overall experience with Route Genie has be great. Working with the employees is such a joy because you call and they treat you with such respect, Also called with ideas that they thought where great and in no time at all the ideas where added the program. ----- ### "Can not believe we’re being treated like this" — 3.0/5 > **Michael** | *4 May 2022* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10 > > **Pros**: The platform is very appealing to the eye. This os where they spent most of their time.. appearances… > > **Cons**: Under promised features. ZERO post implementation support. The Ostrich approach is their main method of handling client concerns. > > This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you ----- ### "Started off bumpy but quickly won me over" — 5.0/5 > **Dan** | *5 March 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: RouteGenie is a well designed system that can be adapted to match your organizations needs. The system is easy to navigate for facilities booking trips or following up on a drivers' arrival. > > **Cons**: My least favorite function of Route Genie is editing vehicles. I cannot make any changes to a vehicle once there is a pre-assignment made. We often start these 3 days in advance which make it difficult to make a change (capacity, phone information and so on). > > Initially there were bumps in the road, which is to be expected anytime you start with a new vendor. The support team has been very helpful with educating my team on things as well as taking our feedback and implementing it for other companies to use as well. ----- ### "Good Dispatching Software" — 5.0/5 > **Will** | *11 May 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: on the dispatching side its very easy to see the days call flows and assigning calls to crew is a breeze > > **Cons**: I've used this software for many years over 2 different companies. It has some small issues but once you get to know it, its not bad > > I have enjoyed it overall. It's easy to train new dispatchers. Easy to get any info required. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/151240/RouteGenie?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/151240/RouteGenie) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data