--- description: Review of Pilera Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pilera Software | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [HOA Software](/directory/132/community-hoa-software/software) > [Pilera Software](/software/151627/pilera-property-management) # Pilera Software Canonical: https://www.softwareadvice.com.au/software/151627/pilera-property-management Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/151627/pilera-property-management?page=2) > Pilera Software is a cloud-based property management and HOA software solution helping thousands of managers to improve work efficiency and increase resident satisfaction. Through Pilera, managers can communicate with residents, streamline maintenance, manage customer service, collaborate with board members, and more. Through Pilera’s a-la-carte pricing model, management companies can pick and choose the products they need to help their communities to thrive. 1. Communications - Automated, phone, email \& text messaging to an entire community or subset of a community; language translation; dynamic distribution groups; real-time delivery analytics; cross-community communications, and more. 2. Maintenance - A robust work order system and vendor management app that organizes your maintenance \& drastically reduces response time to residents. Create and assign work orders, track status changes and comments, and generate reports. Store vendor information, track certificate of insurance and auto-receive notifications, and associate vendors to multiple communities. 3. Help Desk - Track all owner/tenant interactions at a unit or occupant level, deliver faster customer service with real-time troubleshooting capabilities, and provide a searchable FAQ for residents and staff. 4. Resident Portal - One central place for residents to make payments online, update contact information, manage other occupants, and view documents, events, messages, and unit information. 5. Websites - Mobile-friendly websites that integrate seamlessly with the Pilera portal. Easy for your non-technical staff to maintain. Choose from several customizable templates, restrict access to pages, and post documents, surveys, events, and more. 6. Condo \& Rental - Track leases, pets, vehicles, guests, and more. > > Verdict: Rated **4.7/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 29 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pilera Software - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pilera offers flexible pricing plans to scale with your community or management company's needs: 1) Basic - Start building connections with your community through basic communication \& resident portals. 2) Professional - Take your operations and resident engagement a step further with advanced communications and ticketing. 3) Enterprise - Advanced capabilities for large-scale communities and small-sized management companies. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Calendar Management - Communication Management - Complaint Management - Compliance Management - Contact Management - Customisable Branding - Customizable Templates - Dashboard - Document Management - Drag & Drop - Electronic Payments - Event Management - Faculty/Staff Management - Fee Collection - File Management ## Integrations (5 total) - C3 - CINC - OpenText Dimensions RM - QuickBooks Online - Vantaca ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [HOA Software](https://www.softwareadvice.com.au/directory/132/community-hoa-software/software) ## Related Categories - [HOA Software](https://www.softwareadvice.com.au/directory/132/community-hoa-software/software) - [Real Estate Property Management Software](https://www.softwareadvice.com.au/directory/4672/property/software) - [Property Management Software](https://www.softwareadvice.com.au/directory/150/rental-property-management-software/software) ## Alternatives 1. [PayHOA](https://www.softwareadvice.com.au/software/61833/PayHOA) — 4.7/5 (575 reviews) 2. [Vantaca](https://www.softwareadvice.com.au/software/241612/vantaca) — 4.4/5 (110 reviews) 3. [HOA Start](https://www.softwareadvice.com.au/software/257214/hoa-start) — 4.9/5 (87 reviews) 4. [Smartwebs](https://www.softwareadvice.com.au/software/53681/smartviolations) — 4.4/5 (169 reviews) 5. [Easy HOA](https://www.softwareadvice.com.au/software/368506/easy-hoa) — 4.6/5 (98 reviews) ## Reviews ### "I love that I can contact my HOA on my time." — 5.0/5 > **Verified Reviewer** | *12 April 2018* | Recommendation rating: 10.0/10 > > **Pros**: Finding time to contact my HOA while they are open and I am not at work can be difficult, that is why i love being able to communicate through the portal. I also never have to worry about missing anything since I can just check online. > > **Cons**: I do not have anything negative to say about the site other than it took a little bit of time for our account to get set up. Otherwise, I love everything. ----- ### "Dependable, Scalable, Consolidates, basis for our recent success\!" — 5.0/5 > **Carlos** | *5 August 2021* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: We can document every interaction with our residents. It has built-in ticketing/tracking abilities. We can customize who we send communications to. from an individual to the entire community. It gives us the ability to know if the messages are received and opened. Provides us with the ability to provide a Document repository for every community. The ability to provide a Resident Portal to every homeowner or tenant. The product support is exceptional\! > > **Cons**: Set up takes a bit of getting used to. In the beginning, the flexibility the product offers can delay finding the best level of efficiency. > > We have been in the business for nearly 30 years, in that time we have seen many offerings in the marketplace. We moved to Pilera from another product that was considered the leader in our industry for years. We moved away due to constant glitches with our old provider's product and the lack of support to rectify them. Our expectations with Pilera have been exceeded. Our business has grown at a pace we have not experienced ever. A great amount of this success is due to Pilera. We use Jenark as our financial platform and Pilera integrates with it seamlessly and many other financial platforms. We have not experienced any significant technical issues with our integration. Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can't tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don't rest on their laurels. They continue to improve on their offerings. ----- ### "360 coverage for an HOA" — 3.0/5 > **Rod** | *30 October 2025* | Real Estate | Recommendation rating: 5.0/10 > > **Pros**: Pilera is in a tough market as HOAs have limited resources. Pilera is ever expanding its services and for a 360 degree product does a good job. There are not many things than an HOA requires that is not available with Pilera. > > **Cons**: I have had challenges with support, but later learned the resource was the problem and they were removed. Otherwise, the biggest challenge is not technical, it is users logging in. some SSO would be helpful as we have users that can't even remember their password (Seniors) and therefore would not interact with the product...not Pilera's fault. > > Again, overall Pilera provide 360 degrees of the functional coverage an HOA requires including Finance, Communication, Discussion, marketplace, Service tickets, and I am sure I am missing some. They now have a Voting solution which we hope to leverage to gather feedback and increase communication. ----- ### "19 months live with Pilera Property Management" — 4.0/5 > **Sarah** | *3 August 2021* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Pilera is very willing to listen and make adjustments to the software if they see the value and how it help all of their clients. This is what they promised me before the change and they in my opinion made changes I have asked about and others that I have appreciated. This is why I value Pilera and recommend them to all Associations. > > **Cons**: The time it takes the programmers to adjust the software. When we asked if they could make the contacts searchable it took over a month. But I know this was not something every Association would want. Pelican Cove uses the contact information for gate entry so making it searchable helps when Lowes comes in for a delivery and does not know the unit number they are going to. > > Unit owners being to self-help. A lot of them do online work orders and print their own forms (ie: application to sell or lease, covenant to run) to submit when needed. ----- ### "good program and service" — 5.0/5 > **Mark** | *19 December 2022* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: able to send out blast emails to residents from office or home for planned emails able to set a time for them to go out easy to use and maintain information on residents > > **Cons**: I found nothing wrong with the software it does whats we need > > Experience has been good We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/151627/pilera-property-management?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/151627/pilera-property-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data