TrueContext

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About TrueContext

TrueContext, formerly ProntoForms, offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app. One of the features of TrueContext is its ability to collect and manage documents and forms from anywhere. Users working remotely can choose from pre-made templates from the program’s form library, which includes everything from delivery requests to event registrations, or they can create their own with a customization tool. Barcodes, time stamps, photos, and signatures can also be included in any form, providing data to anyone accessing any document. TrueContext’ web portal allows administrators to manage users and provides a way for field agents to send incomplete forms to individuals or entire groups. Customizable company-specific logos are placed on all PDF forms, on the web portal, and the mobile app.
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TrueContext pricing

TrueContext does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

Alternatives to TrueContext

TrueContext Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.5
Customer Support
4.5
5 reviews of 264 View all reviews
Joe
Joe
  • Industry: Mechanical or Industrial Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 06/01/2023

Phenomenal Account Management and Tech Support

Absolutely phenomenal. I have no complaints and credit [sensitive content hidden] especially for their amazing support, patience, kindness and sense of humor with working with me as I am new to the application administration.

Pros

My comment is not so much on the software itself, as I am the administrator and not the user, but the account management and tech support team are the most proactive I have ever worked with in my life and I would suggest any potential customer to a company that has that kind of attention and personal skills to maintain relationships and fix issues first hand.

Cons

Nothing I can think of, I just personally wished I took more advantage of their training sessions and could fix most issues myself.

Response from TrueContext

Hey Joe,

Thank you for taking the time to leave a review.

It's wonderful to hear how well our solution works for you as an administrator. I'll message Chris and Julian about your comment - I'm sure they'll appreciate it!

I'm sure you'll love our ProntoForms Community, where you can discuss issues and work together with like-minded individuals from other companies. You'll also be able to connect with members from our team who we actively encourage to take part!

ProntoForms Community: https://community.prontoforms.com/home

All the best,
Esmond Ng

Replied 09/01/2023
Shrinkhala
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 24/11/2022

The leading player for automating mobile workflows and efficient field service management !

Its good so far. Worth trying and using for seamless activities of ground team and also build inspection and desktop evaluation workflows and data capturing forms efficiently. It is highly flexible app and comes with enormous customizing features which certainly adds value and brings importance to work. The integration with other apps and platforms is done comfortably without much hiccups.

Pros

Workflow automation through streamlined field service management. The app is specially designed to streamline and implement hassle free work activities for ground or field team in various manufacturing and service ecosystem. The app never slows down or lag and works efficiently in offline and hybrid mode also. It is quite scalable model and is flexible to user requirements. All our back office work, system and processes are uniformly managed throughout with its work order system which works flawlessly for all businesses. No hassle in operation at all.

Cons

The app undergoes new updates quite frequently and give lot of push notifications. Sometimes, the notifications just clutter the mobile interface and troubles a lot. Also, more form building features can added as enhancement and utility features without any increase in price of the subscription.

Reasons for Switching to TrueContext

ProntoForms is chosen above other alternatives due to its good peer feedbacks and high presence in the market. Also, they are quite reliable and very responsive to customer queries. Revert in timebound manner to any asked queries and provide immediate solution against raised tickets. Very strong and robust customer service team.

Response from TrueContext

Hey Shrinkhala,

Thank you for taking the time to leave a review. It's wonderful to hear how well our solution works for you, both offline and in hybrid mode. As well, I appreciate your feedback that our support team responds quickly to customer questions and is reliable. I'll let them know!

I'm sorry to hear about the constant updates and push notifications on your mobile device - I'll make sure to inform our product team about this issue.

We look forward to working with you in the future!

Regards,
Esmond Ng @ProntoForms

Replied 05/01/2023
Carlos
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 06/12/2021

Many better solutions on the market

Support is awful, and the product is clunky and requires work-arounds. There are MUCH better solutions on the market. The problem for us was that you have to spend a lot of time figuring work-arounds by the time you have put so much time into making it do what you want you are too far down the rabbit hole to back out once you find out that it is not such a great "solution" that requires babysitting and overhead. Do not sign a contract until they prove it does what you need seamlessly otherwise you will be disappointed. They will tell you what you want to get you to sign and then fall short. Make them build you a demo first, otherwise your in the woods.

Pros

The promises the sales team made. It was going to require little management overhead.

Cons

The promises that they could not deliver.

Joy
Joy
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 16/06/2023

Simplified Data Collection with ProntoForms.

Pros

ProntoForms is a mobile-friendly platform that allows for quick and easy creation and customization of forms. With just a few taps, data can be collected and submitted, making it convenient and efficient. It serves multiple purposes including inspections, audits, surveys, and more, catering to a wide range of needs. Additionally, ProntoForms offers seamless integration with other software systems such as CRM and ERP, enabling smoother workflows. To ensure the security of collected data, the platform employs industry-standard measures.

Cons

ProntoForms pricing can be costly, particularly for larger businesses. However, the platform offers a diverse selection of pricing plans, allowing businesses to choose one that aligns with their budgetary constraints. Although ProntoForms provides ample customization options, it does have certain limitations to be aware of.

edna luci
edna luci
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2023

save time and increase precision in my daily work

The tool has allowed me to eliminate paper processes and increase my efficiency in the field, which has led to increased productivity and time savings. The ability to customize the forms and integrate with other systems has been invaluable, and the detailed reporting has allowed me to make informed decisions to improve my business processes.

Pros

what I liked the most about this platform is its ease of use and the customization capacity it offers. Being a no-code tool, I was able to create and tailor forms specifically for my needs quickly and easily, without having to rely on a team of developers.

Cons

This is a very useful and easy to use tool, there are certain aspects that could be improved. In my experience as a user, I sometimes found that the navigation on the platform could be a bit confusing, especially at first. I also would have liked more customization options when it came to the appearance of the forms, as I sometimes felt they were a bit drab.

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