--- description: Review of Reach Interactive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Reach Interactive | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Marketing Software](/directory/4630/marketing/software) > [Reach Interactive](/software/153637/reach-interactive) # Reach Interactive Canonical: https://www.softwareadvice.com.au/software/153637/reach-interactive Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/153637/reach-interactive?page=2) > Reach Interactive specializes in SMS marketing, providing businesses with a platform to communicate with their customers via text message. Reach Interactive's platform allows users to send messages to customers for many reasons, such as promotions, competitions, booking and order confirmations, collecting feedback and more. Reach Interactive is a tier 1 SMS aggregator and has direct connections to the major networks in both the UK and worldwide, with around 1,200 worldwide network connections. Users can send messages via Reach Interactive’s online dashboard, which can be accessed via desktop, mobile or tablet. Alternatively, Reach Interactive has an API that allows users to send messages from their existing software by connecting over HTTP/S. Some of the features that Reach Interactive offers include inbound long numbers, shortcodes, detailed reporting and document attachment. Reach Interactive’s pricing works on a per-credit basis, with each 160-character text message equating to one credit. Pricing is tiered depending on the number of credits purchased and there is a double credits offer for first-time purchases up to 10,000 credits. > > Verdict: Rated **4.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 7 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Reach Interactive - **Location**: Hertfordshire, UK - **Founded**: 2002 ## Commercial Context - **Starting Price**: GBP 0.02 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing is dependent upon the number of credits that you are looking to purchase. The higher the volume, the lower the price per credit. For first-time buyers, Reach Interactive has a double credits offer on purchases between 100-10,000 credits. This means that you will charged at just £0.016p per message sent, which is highly competitive in the UK market (£320+VAT for your first 20,000 messages). Additionally, an inbound long number that allows customers to reply to your messages cots £25 per month, with discounts if you pay for 6 or 12 months. Pricing can be negotiated depending on sending volumes and you are recommended to get in touch with Reach Interactive via telephone or email. After your first purchase, standard pricing is as follows: 100-10,000 credits: £0.032p per credit 10,000-24,999 credits: £0.029p per credit 25,000-49,000 credits: £0.028p per credit 50,000-99,999 credits: £0.027p per credit 100,000-249,999 credits: £0.026p per credit 250,000-499,999 credits: £0.025p per credit 500,000-999,999 credits: £0.024p per credit - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - 2-Way Messaging - API - Alerts/Notifications - Automated Responses - Contact Management - Mass Texting - Message Personalization - Mobile Coupons - Polls/Voting - Reporting/Analytics - SMS Messaging - Scheduled Messaging - Shortcodes - Text-to-Win ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Marketing Software](https://www.softwareadvice.com.au/directory/4630/marketing/software) ## Related Categories - [Marketing Software](https://www.softwareadvice.com.au/directory/4630/marketing/software) - [SMS Marketing Software](https://www.softwareadvice.com.au/directory/4532/sms-marketing/software) ## Alternatives 1. [Wix](https://www.softwareadvice.com.au/software/159592/wix) — 4.4/5 (10606 reviews) 2. [Mailchimp](https://www.softwareadvice.com.au/software/111921/mailchimp) — 4.5/5 (17572 reviews) 3. [Constant Contact](https://www.softwareadvice.com.au/software/397812/constant-contact) — 4.3/5 (2912 reviews) 4. [Brevo](https://www.softwareadvice.com.au/software/18887/brevo) — 4.6/5 (3408 reviews) 5. [Twilio](https://www.softwareadvice.com.au/software/390005/twilio) — 4.4/5 (501 reviews) ## Reviews ### "Great platform, simple to use, customer support second to none" — 5.0/5 > **Verified Reviewer** | *1 August 2019* | Cosmetics | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely easy to use, and \[SENSITIVE CONTENT HIDDEN\] and the team at Reach are such wonderful supports when required. They helped set up our account so that it's a 5-minute job to set up and send an SMS to our customers when we know we need additional communication to assist with sales targets. The dynamic opt-out makes things incredibly easy and stress-free as it's extremely low maintenance means we can use it quickly and efficiently and it's been a strong asset to our business. The pricing is also extremely competitive and fits within our marketing budget, the team are flexible working with your needs, and assisting when it comes to testing new markets, especially from a budgetary point of view. > > **Cons**: It would be good to see more detailed automated workflows, however, we utilise it for blast sends so it is not an issue for us. > > The customer service is second to none. When using tech there can be questions that arise, especially with the new GDPR landscape. The team thinks nothing of getting on the phone and taking you through things to help you understand /reassure/ensure that your campaign is correct, compliant and likely to be a successful spend of your marketing budget. ----- ### "Reach are more than just a great value text marketing provider\!" — 5.0/5 > **louise** | *1 August 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The platform is so simple and allows us to reach interested parties on our database in seconds. The revenue it generates is a valuable addition to our sales strategy. I have been especially grateful and impressed by the customer service. The Reach team have been so flexible and helpful at every turn. I have a real human to liase with and feel my situation is treated as an individual with understanding trust and flexibility. > > **Cons**: I have a login glitch that often taking me out of the platform and back to the login page but I think that is just a glitch I am suffering and not about the platform per se. I keep meaning to bring it up with their incredily helpful team as I am sure they would have trouble shooted this for me if it had been enough of a problem that I had remembered to ask. > > Reach have been fabulous not only on price but also helping us technically and navigating us through GDPR to ensure that we are able to deliver marketing to people who want to hear from us and give people an easy option not to join or to opt out if it is not for them. The platform is so simple and allows us to reach interested parties on our database in seconds. The revenue has been tested and it is a valuable addition to our marketing team. I have been especially grateful and impressed by the customer service. They have been flexible and helpful at every turn. I have a real human to liase with and feel my situation is treated as an individual with understanding trust and flexibility. ----- ### "Increased Engagement" — 5.0/5 > **Chris** | *16 August 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Click-Through Rates for mobile, over email, help us reach the customer quickly and we can promote offers at short notice that always get opened and read. > > **Cons**: Nothing currently, it's all good. Excited to see how creative we can be with the tool. > > Official helped us to set up the system and gave us ideas ----- ### "Reach Interactive is a complete SMS marketing platform" — 5.0/5 > **Michelle** | *18 May 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: We use Reach Interactive to run effective SMS marketing campaigns with a high return rate. > > **Cons**: Price per SMS for certain destinations are quite expensive, they need to reduce the pricing of thse destinations. ----- ### "Color Coded" — 4.0/5 > **Chris** | *13 August 2019* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: We found the software very easy to navigate and to use. > > **Cons**: We have not really found any issues or challenges with this software. As with anything new it can be quite daunting to be using something for the first time, however, we did not really see this when using this software for the first time. > > Reach have been extremely helpful from the outset. From introducing their services to us, to implementation of the product and then the continued support the whole process has been fluent and continues to be this. At Color Coded Ltd we use the Reach software to help stay in contact with our growing customer base by keeping them aware of new products, website updates and to keep them up to date with their orders. As the founder of Color Coded Ltd, once I was fully aware of Reach and what they offer it was a no brainer to include their product as part of our continued marketing strategy. We are extremely pleased with the service and support from Reach and their products. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/153637/reach-interactive?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/153637/reach-interactive) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data