--- description: Review of SmartSolve Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartSolve | Reviews, Pricing & Demos - SoftwareAdvice AU --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [SmartSolve](/software/154717/smartsolve) # SmartSolve Canonical: https://www.softwareadvice.com.au/software/154717/smartsolve Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/154717/smartsolve?page=2) > SmartSolve is an enterprise-class quality management software for automating quality, supplier, regulatory, and risk management. With SmartSolve, organizations are empowered with best-practice workflows, document and process management, electronic signatures, audit trails, dashboards, and analytics. SmartSolve can be used to manage all aspects of the Quality Management System (QMS) with the ability to automate the most complex processes. > > Verdict: Rated **4.2/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 11 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: IQVIA - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Chinese, Czech, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Archiving & Retention - Assignment Management - Audit Management - Audit Planning - Audit Trail - Case Management - Change Management - Change Planning - Change Tracking - Collaboration Tools - Commenting/Notes - Communications Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software) - [Compliance Software](https://www.softwareadvice.com.au/directory/4363/compliance/software) - [Corrective and Preventive Action Software](https://www.softwareadvice.com.au/directory/4713/capa/software) - [Employee Training Software](https://www.softwareadvice.com.au/directory/1232/online-training/software) - [Quality Management Systems](https://www.softwareadvice.com.au/directory/420/quality-management-software/software) ## Alternatives 1. [Dot Compliance](https://www.softwareadvice.com.au/software/239986/dot-compliance) — 4.4/5 (76 reviews) 2. [Ideagen Quality Management](https://www.softwareadvice.com.au/software/419186/Ideagen-Quality-Management) — 4.5/5 (178 reviews) 3. [Cority](https://www.softwareadvice.com.au/software/440912/medgate) — 4.4/5 (106 reviews) 4. [QT9 QMS](https://www.softwareadvice.com.au/software/152728/qt9) — 4.8/5 (117 reviews) 5. [Qualityze Suite](https://www.softwareadvice.com.au/software/342094/qualityze-eqms-suite) — 4.9/5 (65 reviews) ## Reviews ### "Solid System, Large Learning Curve" — 4.0/5 > **Verified Reviewer** | *2 April 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: My company recently swiched to using IQVIA for controlled document management. It is helpful for document change traceability and training. The help team is pretty responsive and has been helpful with questions and concerns. > > **Cons**: This system is complex and many employees in my company have struggled to understand the processes involved because they are not always intuitive. It takes significant time and effort to learn and transfer documents to this system from an existing system. ----- ### "The SmartSolve Experience" — 4.0/5 > **Honey** | *23 March 2022* | Medical Devices | Recommendation rating: 8.0/10 > > **Pros**: Tracking\! I know who completed there task(s) and who is the bottleneck. > > **Cons**: SmartSolve's page format and browsing is a little "clunky". We are working on upgrading to version 11. > > Hardy Diagnostics implemented SmartSolve in 2017. We went from being a "paper based" company to digital/electronic. It took some time for end users to get accustomed to the new process. We first implemented Change Management and Document Management, and it was a little rocky. The rough start was contributed by the fact that we were not sure what we wanted and how to get there. Our Project Manage did not provide the right guidance. Pilgrim was then purchased by IQVIA. With each module implementations, the process improved. IQVIA is responsive to your feedback and provide amazing support. They continue to improve the software and it gets better and better with each upgrade. Our reps \[SENSITIVE CONTENT\] and \[SENSITIVE CONTENT\] are amazing\! We are looking forward to implementing Supplier Quality and Audit Management, as well as upgrading to version 11 (aka Apollo). ----- ### "Longer implementation than expected" — 3.0/5 > **Verified Reviewer** | *19 July 2018* | Pharmaceuticals | Recommendation rating: 7.0/10 > > **Pros**: The document management approval process has certainly increased productivity in regards to sign-offs of SOPs. It is certainly flexible enough to handle training requirements for a smaller size company where requirements, positions,roles, and employee requirements are quite varied due to the needs when working for a smaller company that an employee may 'wear many hats'. So I would imagine a larger company with greater numbers would have no problem tailoring to fit the training requirements of many employees holding a position and its job roles. I am excited with the prospect of implementing the remaining modules (CAPA/NC/ Audit/Non Conformance....etc.). > > **Cons**: Help application has a few errors/incorrect information in its content. Bugs/Issues languish in the support queue. Also the interface has some inconsistencies as to locations of actions - not major issues but there seems to be a feel with 10.2.Q2 that there is not a consistency to searching and administrator setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely lengthens implementation activities. Any software that needs to be validated is a rigorous enough activity but when you then factor in how legacy data is to be handled that does not lead to any rapid implementation (think lots of data entry for every employees most recent requirements and certification information being manually entered - it adds up). Also I would prefer Pilgrim Quality Solutions to offer training classes more frequently. I have attended the Administrator Boot Camp Class and was certainly satisfied with the instructor and the course content but I get a feel that training classes are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to modify forms and reporting capabilities - but classes are not readily available (Yes I know since Fusion is happening in Sept 2018 reporting classes will be available - what about the other times - for 2017 \& 2018 most of the time the website had few offerings. > > Enhanced document management and training management capabilities (First two modules that have been implemented) ----- ### "Organized flows" — 5.0/5 > **Ana** | *13 March 2022* | Medical Devices | Recommendation rating: 10.0/10 > > **Pros**: Ease of use of the system. All menu driven > > **Cons**: every time a change is made i have to manually clear server cache ----- ### "FullTime user, Onsite Admin. Use all functions Smart CAPA , Train, Equipment Change mgt." — 4.0/5 > **Verified Reviewer** | *10 July 2018* | Biotechnology | Recommendation rating: 8.0/10 > > **Pros**: The interface and basics are easy to use. Dashboard management - on stop to see all task that are assigned and due dates. > > **Cons**: Our site does not have a full of the shelf version, which make it hard to use. Sections that are required in a quality system are not available for use. such as due date fields. those have to be managed in admin mode. Reports are cumbersome. No - Automatic I forgot my password reset management, users have to email site admin for help with resetting passwords. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.com.au/software/154717/smartsolve?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.com.au/software/154717/smartsolve) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data