ServiceTitan

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About ServiceTitan

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies
ServiceTitan Software - ServiceTitan job tracking
ServiceTitan Software - ServiceTitan schedules
ServiceTitan Software - ServiceTitan integration
ServiceTitan Software - ServiceTitan reporting
ServiceTitan video
ServiceTitan Software - ServiceTitan job tracking - thumbnail
ServiceTitan Software - ServiceTitan schedules - thumbnail
ServiceTitan Software - ServiceTitan integration - thumbnail
ServiceTitan Software - ServiceTitan reporting - thumbnail

ServiceTitan pricing

ServiceTitan does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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ServiceTitan Reviews

Feature rating

Value for Money
3.8
Functionality
4.2
Ease of Use
4.2
Customer Support
4.1
5 reviews of 243 View all reviews
Brandi
Brandi
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
3

5
Reviewed on 26/10/2023

The only CRM you need!

Pros

It does everything you need in one program!

Cons

I wish there were not so many add-ons that cost extra.

Response from ServiceTitan

Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey.

Replied 03/11/2023
Emily
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

4
Reviewed on 21/05/2024

Great software overall

Pros

The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :)

Cons

Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts.

Response from ServiceTitan

Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams.

Replied 28/05/2024
Spencer
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
1

2
Reviewed on 01/06/2017

I was told that we we need to revise our business model. WHAT?!

Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages.

Pros

Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling.

Cons

The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise.

That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous.

Renee
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 09/02/2024

The Joys of Software - Service Titan

From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise.

Pros

The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday.

Cons

Always updating and have to get used to using different view platform but it functions so well.

Response from ServiceTitan

Thank you so much for this incredible review, Renee! We appreciate you taking the time to share this and are thrilled to hear that it fits your business needs across the office, techs, and customers.

Replied 12/02/2024
Molly
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 20/05/2024

ST all around.

Overall its good, definitely really great aspects of the service and then items that need attention.

Pros

We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.

Cons

The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!

Response from ServiceTitan

Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.

Replied 28/05/2024

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