
SimplyBook.me
About SimplyBook.me












SimplyBook.me pricing
SimplyBook.me has a free version and offers a free trial. SimplyBook.me paid version starts at $11.70/month.
Alternatives to SimplyBook.me
SimplyBook.me Reviews
Feature rating

- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
SimplyBook.me is perfect for me!
I have tried a couple of other services, but SimplyBook.me is the most optimal for the money. Absolutely essential.
Pros
Very easy to use, fully compatible with my website, and the mobile app is invaluable.
Cons
It can become expensive when you have to upgrade to get more features. Fortunately, you can just scale up as needed.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Best booking site
So far most things have been seamless and I can research using their AI search tool. Sometimes when I reach out through the live chat I quickly get my questions answered.
Pros
Extremely simple to use. This is perfect for someone with little knowledge of how to put together a scheduling site. I have had many compliments on my site and feel like I get more bookings because of it.
Cons
Sometimes I find it hard to navigate on the mobile app. Secondly, If I book a client for them on my booking page, not the admin side, if I go to book someone else the last person info is still there and I cant seem to get rid of it without shutting the app or desktop off and then rebooting..
Alternatives Considered
CalendlyReasons for Switching to SimplyBook.me
I fit my needs better than any others. It was more versatile in set up and gave me more options.Response from SimplyBook.me
Thank you for your feedback! We’re delighted to hear that you find SimplyBook.me easy to use and that it has positively impacted your bookings. It’s great to know you appreciate the AI search tool and the responsiveness of our live chat support.
We understand your concerns regarding navigation on the mobile app and the issue with retaining client information when booking. Your feedback is valuable, and we’ll take it into consideration as we work on improvements. If you have any further questions or suggestions, please feel free to reach out!
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
SimplyBook is Excellent
My overall experience is excellent! The Team is really smart and they are patient too.
Pros
The Live Customer Support Chat. All the Live Agents are excellent. It is 24 hours a day. And even on the weekends when they need to close down for a day and a half, they still return your emails. They help you set it up. It's worth it.
Cons
There is nothing that I like least about SimplyBook.
Response from SimplyBook.me
Thank you for your amazing review! We’re so glad to hear that you’ve had an excellent experience with SimplyBook.me and our live customer support team.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
It could be so much better, if they listen to their customers
Customer service is responsive, but not really solution-oriented. The usability and admin interface in general is far from intuitive and current UX standards.
Pros
It has a wide range of (theoretically) great features. App is handy.
It is not as pricey as many others.
Cons
As a tourguide I was long looking for a booking tool to make my tours easier to book and generate automated invoices. Simplybook.it does that on a simple level, but after several years in use it really frustrates me, that their (paid) features are not really thought-through in the end (and they don't care to change it).
Examples:
Group booking feature makes it possible, that one person can book a tour for e.g. 4 people, which is great. Invoices then are also correctly generated for the price of 4. But if the customer cancels their group booking, it is not possible to do that for the group of 4 people, instead technically the cancellation is 1 out of 4 bookings of this group, and 3 remains. Oddly the invoice remains unchanged for 4 people, and the calender shows 3 bookings inside the group.
That brings up several inconveniences:
1) I have to confirm the customers, if they wanted to cancel the whole booking or if they only wanted to cancel single people in the booking (100% wanted to cancel the whole group and arent even aware they did not). So I have to cancel the remainig 3 manually.
2) If I have to cancel a group, I need to cancel x-times. So the customer receives x-confirmation emails. That just makes me appear bothering and unprofessional.
3) The amounts of the invoices are not affected from any cancellation, so you really need to be careful not to mess up your accounting
Which brings me to the central flaw (bug in my opinion) of simplybook.me:
Cancelled bookings (group or single) still have a generated invoice in the system and are not flagged as cancelled, but pending (and so have no different status than any other open invoice). So to have a correct invoice journal at the end of the year or quarter, you carefully need to filter the invoices to status "paid". Otherwise your accounting is full of wrong revenues due to invoices from cancelled services.
Another bug in the group booking feature is that it is only available on service selection level (eg. tour 1, 2 and 3). If you set the widget to only show tour 1, there is no possibility anymore to book for a group.
If I reach out to their customer service to improve on all this, I get more or less the same answer over the years: it is like it is and I dont get a sense of ambitions to change or update (sometimes they offer me some kind of workarounds with other paid features - haha).
I find this pretty frustrating, because this tool could be so much better than it is right now if they actually listen to their customers. But they refuse.
Response from SimplyBook.me
Thank you for your detailed review and for sharing your experience with SimplyBook.me. We sincerely apologize for the frustrations you've encountered with our platform. Your feedback is incredibly valuable to us, and we're committed to addressing these issues to improve our service. We understand the importance of having a seamless and intuitive booking experience for tour guides like yourself, and we're actively working on enhancements to meet your needs.
If there's anything specific you'd like to discuss or if you have further suggestions, please don't hesitate to reach out to our customer service team. We're here to assist you in any way we can. Thank you for your patience and for choosing SimplyBook.me.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Amazing platform and customer service! (One good idea in here too)
Our experience with this company has been outstanding. They provide a top-tier service, and the product has delivered consistent value, aligning perfectly with our needs and enhancing our operations. Their platform is intuitive, efficient, and has allowed us to streamline processes effectively.
[sensitive content hidden] consistently provided insightful guidance and was instrumental in helping us navigate the initial setup. His in-depth knowledge and willingness to walk us through each step made a significant difference in our onboarding experience.
[sensitive content hidden] has been a true asset, particularly with her quick response times and clear communication. She’s always accessible and ensures we feel supported, no matter how complex the inquiry.
[sensitive content hidden] has a knack for understanding our needs even before we fully articulate them, often offering solutions that anticipate potential issues. Her proactive support and thoughtful insights have greatly contributed to our satisfaction.
Pros
The customer service team deserves special recognition for their dedication and responsiveness. They have gone above and beyond to ensure our questions are answered and that any challenges are resolved swiftly. [sensitive content hidden] have been exceptional throughout our engagement. Each of them has demonstrated professionalism, patience, and a deep understanding of our unique requirements, making our interactions smooth and productive. Their proactive approach and attention to detail set a high standard for customer support.
Cons
One area for improvement would be to offer customizable revenue-sharing options. I'd love to see a way to implement revenue splits between each service provider and my company, which would open even more opportunities for collaboration and growth.
Alternatives Considered
Acuity SchedulingReasons for Choosing SimplyBook.me
I need a more robust offering and Simplybook.me did just that.Switched From
SetmoreReasons for Switching to SimplyBook.me
I felt the features and benefits were much more extensive and I could stay with Simplybook.me for the long run because of all the features as we grow.Response from SimplyBook.me
Thank you so much for your amazing feedback! We’re happy to hear that our customer service team has made such a positive impact. We truly value your input and are glad to know the platform has helped your processes.
We also appreciate your suggestion about customizable revenue-sharing options, and we’ll certainly take it into consideration for future updates.
If you ever need more support or have further ideas to share, don’t hesitate to reach out. We’re here to help as you continue growing with SimplyBook.me!