Smart Service

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Smart Service

The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices. In addition, the mobile Smart Service system expands QuickBooks with work order management, routing, time tracking, inventory, estimates, digital forms, workforce tracking, service histories, and many other easy-to-use features.
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Smart Service pricing

Smart Service does not have a free version but does offer a free trial. Smart Service paid version starts at USD 300.00/month.

Starting Price:
USD 300.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Smart Service

Intuit Field Service Management

Intuit Field Service Management is a field service solution that provides real-time updates from the field, job...

Smart Service Reviews

Feature rating

Value for Money
4.2
Functionality
4.1
Ease of Use
4.2
Customer Support
4.5
5 reviews of 269 View all reviews
Albert D.
Albert D.
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 21/12/2017

Smart Service has been a God send to my company. We are now also "almost" paper free.

Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Pros

Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons

Not being able to track individual extinguishers by date and have them update to when service is needed.

Nate
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
2
Customer Support
4

4
Reviewed on 13/07/2021

Smart Service for Pest Control

It's been a long and arduous process learning to work with the software and customize it to fit our needs.

Pros

The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers.

Cons

Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data.

Alternatives Considered

PestPac and GorillaDesk

Reasons for Choosing Smart Service

We needed a software that fit commercial service processes like equipment scanning and trending reports. Bookkeeper insisted that software needed to interact with Quickbooks.

Switched From

FieldRoutes

Reasons for Switching to Smart Service

Software is made and built to mesh with Quickbooks (Intuit product).
Deb
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
3

3
Reviewed on 21/09/2016

Scheduling Guru

My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Pros

Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.

Cons

Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.

Lori
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 26/04/2024

Use of Smart Service

Pros

Ease of scheduling and looking up our Clients.

Cons

Sometimes it can be slower then usual to find a Customer.

Verified Reviewer
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 12/03/2018

takes time to get used to but very functional

Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

Pros

That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL
the tech also has the ability to make estimates and email to the client right on the spot with our custom made form.
Has reduced our paper consumption by 80% in the first year.

Cons

Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds.
Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

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